2011 BUICK LACROSSE Get To Know Guide

IMPORTANT:This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to
keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
© 2010 Buick Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS LLC, GM,
BUICK, and the BUICK emblem are registered trademarks of General Motors LLC.
Part No. 20759699 A First Printing

2011 Buick Limited Warranty andOwner Assistance Information
Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute
Resolution Program . . . . . . . . 1
Warranty Service –United
States and Canada . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . 2 New Vehicle Limited Warranty
. . .4
What Is Covered . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 9
Things to Know About the New Vehicle Limited Warranty . . . . 13
Warranty Repairs –
Component Exchanges . . . . 13
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . 13
Tire Service . . . . . . . . . . . . . . . . . 13
After-Manufacture “Rustproofing” . . . . . . . . . . . . . 13
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . 13
Vehicle Operation and Care . . . . . . . . . . . . . . . . . . 14
Maintenance and Warranty Service Records . . . . . . . . . . . 14 Chemical Paint Spotting . . . . . 14
Warranty Coverage
–
Extensions . . . . . . . . . . . . . . . . 15
Touring Owner Service –
Foreign Countries . . . . . . . . . 15
Warranty Service –Foreign
Countries . . . . . . . . . . . . . . . . . . 16
Original Equipment Alterations . . . . . . . . . . . . . . . . . 16
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . 16
Pre-Delivery Service . . . . . . . . . 17
Production Changes . . . . . . . . . 17
Noise Emissions Warranty for Light Duty Trucks Over
10,000 LBS Gross Vehicle
Weight Rating(GVWR) Only . . . . . . . . . . . . . 17

2011 Buick Limited Warranty andOwner Assistance Information
Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 18
What Is Covered . . . . . . . . . . . . . 18
How to Determine the Applicable Emissions
Control System
Warranty . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control System Warranty . . . . . . . . . . 18
California Emission Control System Warranty . . . . . . . . . 20 Emission Warranty
Parts List . . . . . . . . . . . . . . . . . . . . . 23
Emission Warranty Parts List . . . . . . . . . . . . . . . . . . 23
Replacement Parts . . . . . . . . . . 27
Maintenance and Repairs . . . 27
Claims Procedure . . . . . . . . . . . 28
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 29
State Warranty Enforcement Laws . . . . . . . . . . . 31
Warranty Information for California Only . . . . . . . . . . . . . . . 32
Special Coverage Adjustment Programs Beyond the
Warranty Period . . . . . . . . . . . . . . 33 Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . 34
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 35
Online Owner Center . . . . . . . . . . 36
Online Owner Center (U.S.) —
www.gmownercenter.com/
buick . . . . . . . . . . . . . . . . . . . . . . 36
My GM Canada (Canada) —
www.gm.ca . . . . . . . . . . . . . . . . 36
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 37
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 38

Important Message to Owners... 1
GM's Commitment
GM is committed to assuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period hasexpired when the problem results
from a defect in material or
workmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction, follow
the
Customer Satisfaction
Procedure on page 29.
We thank you for choosing GM.GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure on page 29 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which GM
participates.
Warranty Service –United
States and Canada
The selling dealer has invested in
the proper tools, training and parts
inventory to ensure that any
necessary warranty repairs can be
made to your GM vehicle. GM
requests that the vehicle be
returned to the selling dealer for all
warranty repairs. If a situation or
event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make the
warranty repairs. However, in the
event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the Customer Assistance
Offices on page 34. If you are
unable to return to the selling
dealer, contact a GM dealer in the
United States or Canada for
warranty service.

2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper
(Includes Tires)
.Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.
Powertrain
.Coverage is for the first 5 years
or 100,000 miles, whichever
comes first.
Sheet Metal
.Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
.Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty truks, see “How to
Determine the Applicable Emissions
Control System Warranty” under
Emission Control Systems Warranty
on page 18 for more information.
Federal
.Gasoline Engines
‐ Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
4 years or 50,000 miles
defects in material or
workmanship continue to be covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are
covered for the first 8 years or
80,000 miles, whichever
comes first.
‐ Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first.
.6.6L DURAMAX®Diesel
Engines are covered for the first
5 years or 50,000 miles,
whichever comes first.

Warranty Coverage at a Glance 3
California
.Gasoline Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
are covered for the first
7 years or 70,000 miles,
whichever comes first.
.6.6L DURAMAX®Diesel
Engines
‐ Defects and performance for
the emission control systems
are covered for the first
5 years or 50,000 miles,
whichever comes first.
‐ Specified components for the
emission control system are
covered for the first 7 years or
70,000 miles, whichever
comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
on page 18. Noise Emissions
.Coverage is for applicable
vehicles weighing over
10,000 lbs based on the Gross
Vehicle Weight Rating (GVWR)
only, for the entire life of the
vehicle.

4 New Vehicle Limited Warranty
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new
or remanufactured parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Buick dealer facility
within the warranty period and
request the needed repairs.
A reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other
coverages listed here under
“What
Is Covered” and those items listed
under “What Is Not Covered” later in
this section. Powertrain Coverage
The powertrain is covered for
5 years or 100,000 miles, whichever
comes first, except for other
coverages listed here under
“What
is Covered” and those items listed
under “What is Not Covered” later in
this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses, lines and radiators.
Also included are all actuators and
electrical components internal to
the engine (i.e.: Active Fuel
Management Valve Lifter Oil
Manifold, etc.) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.