2011 BUICK LACROSSE Get To Know Guide

Things to Know About the New Vehicle Limited Warranty 13
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, GM may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts which may be
new, remanufactured, reconditioned,
or repaired, depending on the
component involved.
All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, tape players, batteries, and
powertrain control modules.
Warranty Repairs –Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and GM support
the capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant. As a result, any repairs GM
may make to your vehicle may
involve the installation of purified
reclaimed refrigerant and coolant.
Tire Service
Any authorized Buick or tire dealer
for your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact Buick Customer
Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices on
page 34.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as

14 Things to Know About the New Vehicle Limited Warranty
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your Buick, we know
you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have questions on how to
keep your vehicle in good working
condition, see your Buick dealer, the
place many customers choose to
have their maintenance work done.
You can rely on your Buick dealer to
use the proper parts and repair
practices.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be
very important if a question arises
as to whether a malfunction is
caused by lack of maintenance or a
defect in material or workmanship.
A“Maintenance Record” is provided
in the maintenance schedule
section of the owner manual for
recording services performed.
The servicing dealer can provide a
copy of any warranty repairs for
your records.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This
damage can take two forms:
blotchy, ring-shaped discolorations,
and/or small irregular dark spots
etched into the paint surface.
Although no defect in the factory
applied paint causes this, Buick will
repair, at no charge to the owner,
the painted surfaces of new vehicles
damaged by this fallout condition
within 12 months or 12,000 miles of
purchase, whichever comes first.

Things to Know About the New Vehicle Limited Warranty 15
Warranty Coverage–
Extensions
Time Extensions : The New
Vehicle Limited Warranty will be
extended one day for each day
beyond the first 24 hour period in
which your vehicle is at an
authorized dealer facility for
warranty service. You may be asked
to show the repair orders to verify
the period of time the warranty is to
be extended. Your extension rights
may vary depending on state law. Mileage Extensions :
Prior to
delivery, some mileage is put on
your vehicle during testing at the
assembly plant, during shipping,
and while at the dealer facility. The
dealer records this mileage on the
first page of this warranty booklet at
delivery. For eligible vehicles, this
mileage will be added to the
mileage limits of the warranty
ensuring that you receive full benefit
of the coverage. Mileage extension
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM-owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.
.Does not apply to vehicles with
more than 1,000 miles on the
odometer even though the
vehicle may not have been
registered for license plates.
Touring Owner Service –
Foreign Countries
If you are touring in a foreign
country and repairs are needed,
take your vehicle to a GM dealer
facility, preferably one which sells
and services Buick vehicles. Once
you return to the United States,
provide your dealer with a statement
of circumstances, the original repair
order, proof of ownership, and any
paid receipt indicating the work
performed and parts replaced for
reimbursement consideration.
Important: Repairs made
necessary by the use of improper or
dirty fuels and lubricants are not
covered under the warranty. See
your owner manual for additional
information on fuel requirements
when operating in foreign countries.

16 Things to Know About the New Vehicle Limited Warranty
Warranty Service–Foreign
Countries
This warranty applies to GM
vehicles registered in the United
States and normally operated in the
United States or Canada. If you
have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs under
the warranty authorized for vehicles
generally sold by GM in that
country. Contact an authorized GM
dealer in your country for
assistance.
Important: GM warranty
coverages may be void on GM
vehicles that have been imported/
exported for resale.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors. Examples of the
types of alterations that would not
be covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components.
Additionally, General Motors does
not warranty non‐GM parts and/or
calibrations. The use of parts and/
or control module calibrations not
issued through General Motors will
void the warranty coverage for
those components that are
damaged or otherwise affected by
the installation of the non‐GM part
and/or control module calibration.
The only exception is that non‐GM
parts labeled “Certified to EPA
Standards” are covered by the
Federal Emissions Performance
Warranty.
Recreation Vehicle and Special
Body or Equipment Alterations
Installations or alterations to the
original equipment vehicle,
or chassis, as manufactured and
assembled by GM, are not covered
by this warranty. The special body
company, assembler, or equipment
installer is solely responsible for
warranties on the body or
equipment and any alterations to
any of the parts, components,
systems, or assemblies installed by
GM. Examples include, but are not
limited to, special body installations,
such as recreational vehicles, the
installation of any non-GM part,
cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of
wheelbase, suspension and
driveline modifications, and axle
additions.

Things to Know About the New Vehicle Limited Warranty 17
Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory or
while it is being transported to the
dealer facility. Normally, any defects
occurring during assembly are
identified and corrected at the
factory during the inspection
process. In addition, dealers inspect
each vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your dealer
without delay. For further details
concerning any repairs which the
dealer may have made prior to you
taking delivery of your vehicle, ask
your dealer.
Production Changes
GM and GM dealers reserve the
right to make changes in vehicles
built and/or sold by them at any time
without incurring any obligation to
make the same or similar changes
on vehicles previously built and/or
sold by them.
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 LBS Gross Vehicle
Weight Rating (GVWR) Only
GM warrants to the first person who
purchases this vehicle for purposes
other than resale and to each
subsequent purchaser of this
vehicle, as manufactured by GM,
that this vehicle was designed, built,
and equipped to conform at the time
it left GM's control with all applicable
United States EPA Noise Control
Regulations.This warranty covers this vehicle as
designed, built, and equipped by
GM, and is not limited to any
particular part, component,
or system of the vehicle
manufactured by GM. Defects in
design, assembly, or in any part,
component, or vehicle system as
manufactured by GM, which, at the
time it left GM's control, caused
noise emissions to exceed Federal
Standards, are covered by this
warranty for the life of the vehicle.

18 Emission Control Systems Warranty
The emission warranty on your
vehicle is issued in accordance with
the U.S. Federal Clean Air Act.
Defects in material or workmanship
in GM emission parts may also be
covered under the New Vehicle
Limited Warranty
Bumper-to-Bumper coverage. There
may be additional coverage on GM
diesel engine vehicles. In any case,
the warranty with the broadest
coverage applies.
What Is Covered
The parts covered under the
emission warranty are listed under
Emission Warranty Parts List on
page 23
How to Determine the
Applicable Emissions Control
System Warranty
State and Federal agencies may
require different emission control
system warranty depending on:
.Whether the vehicle conforms to
regulations applicable to light
duty or heavy duty emission
control systems.
.Whether the vehicle conforms to
or is certified for California
regulations in addition to U.S.
EPA Federal regulations.
All vehicles are eligible for Federal
Emissions Control System Warranty
Coverage. If the emissions control
label contains language stating the
vehicle conforms to California
regulations, the vehicle is also
eligible for California Emissions
Control System Warranty Coverage.
Federal Emission Control
System Warranty
Federal Warranty Coverage
.Car or Light Duty Truck with a
Gross Vehicle Weight
Rating (GVWR) of 8,500 lbs.
or less
‐ 2 years or 24,000 miles and
8 years or 80,000 miles for the
catalytic converter, vehicle/
powertrain control module,
transmission control module or
other onboard emissions
diagnostic device, including
emission-related software,
whichever comes first.
.Light Duty Truck equipped with
Heavy Duty Gasoline Engine
and with a Gross Vehicle Weight
Rating (GVWR) greater than
8,500 lbs.
‐5 years or 50,000 miles,
whichever comes first.

Emission Control Systems Warranty 19
.Light Duty Truck equipped with
Heavy Duty Diesel Engine and
with a Gross Vehicle Weight
Rating (GVWR) greater than
8,500 lbs.
‐5 years or 50,000 miles,
whichever comes first.
Federal Emission Defect Warranty
GM warrants to the owner the
following:
.The vehicle was designed,
equipped, and built so as to
conform at the time of sale with
applicable regulations of the
Federal Environmental
Protection Agency (EPA).
.The vehicle is free from defects
in materials and workmanship
which cause the vehicle to fail to
conform with those regulations
during the emission warranty
period. Emission related defects in the
genuine GM parts listed under the
Emission Warranty Parts List,
including related diagnostic costs,
parts, and labor are covered by this
warranty.
Federal Emission Performance
Warranty
Some states and/or local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance of
your vehicle. If an EPA-approved
I/M program is enforced in your
area, you may also be eligible for
Emission Performance Warranty
coverage when all of the following
three conditions are met:
.The vehicle has been
maintained and operated in
accordance with the instructions
for proper maintenance and use
set forth in the owner manual
supplied with your vehicle.
.The vehicle fails an
EPA-approved I/M test during
the emission warranty period.
.The failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions, including the denial of
the right to use the vehicle,
under local, state, or federal law.
GM warrants that your dealer will
replace, repair, or adjust to GM
specifications, at no charge to you,
any of the parts listed under the
Emission Warranty Parts List on
page 23 which may be necessary to
conform to the applicable emission
standards. Non-GM parts labeled
“Certified to EPA Standards” are
covered by the Federal Emission
Performance Warranty.

20 Emission Control Systems Warranty
California Emission Control
System Warranty
This section outlines the emission
warranty that GM provides for your
vehicle in accordance with the
California Air Resources Board.
Defects in material or workmanship
in GM emission parts may also be
covered under the New Vehicle
Limited Warranty
Bumper-to-Bumper coverage. There
may be additional coverage on GM
diesel engine vehicles. In any case,
the warranty with the broadest
coverage applies.
This warranty applies if your vehicle
meets both of the following
requirements:
.Your vehicle is registered in
Californiaor other states
adopting California emission
and warranty regulations.*
.Your vehicle is certified for sale
in California as indicated on the
vehicle's emission control
information label. * Important:
Connecticut, Maine,
Maryland, Massachusetts, New
Jersey, New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont, and Washington have
California Emissions Warranty
coverage. (New York adopted
California emission standards, but
not the California Emissions
Warranty. The Federal Emissions
Control Warranty applies to all
non-PZEV vehicles in New York.)
California Partial Zero Emission
Vehicles (PZEV) have extended
coverage on all emission related
parts.
Important: California, Connecticut,
Maine, Maryland, Massachusetts,
New Jersey, New Mexico, New
York, Rhode Island, and Vermont
have PZEV Emission Warranty
Coverage. Your Rights and Obligations (For
Vehicles Subject to California
Exhaust Emission Standards)
The California Air Resources Board
and General Motors are pleased to
explain the emission control system
warranty on your vehicle. In
California, new motor vehicles must
be designed, built, and equipped to
meet the State's stringent anti-smog
standards. GM must warrant the
emission control system on your
vehicle for the periods of time and
mileage listed provided there has
been no abuse, neglect, or improper
maintenance of your vehicle. Your
vehicle's emission control system
may include parts such as the fuel
injection system, ignition system,
catalytic converter, and engine
computer. Also included are hoses,
belts, connectors, and other
emission related assemblies.
Where a warrantable condition
exists, GM will repair your vehicle at
no cost to you including diagnosis,
parts, and labor.