2011 BUICK LACROSSE ESP

16 Things to Know About the New Vehicle Limited Warranty
Warranty Service–Foreign
Countries
This warranty applies to GM
vehicles registered in the United
States and normally operated in the
United States or Canada. If you
have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs under
the warranty authorized for vehicles
generally sold by GM in that
country. Contact an authorized GM
dealer in your country for
assistance.
Important: GM warranty
coverages may be void on GM
vehicles that have been imported/
exported for resale.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors. Examples of the
types of alterations that would not
be covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components.
Additionally, General Motors does
not warranty non‐GM parts and/or
calibrations. The use of parts and/
or control module calibrations not
issued through General Motors will
void the warranty coverage for
those components that are
damaged or otherwise affected by
the installation of the non‐GM part
and/or control module calibration.
The only exception is that non‐GM
parts labeled “Certified to EPA
Standards” are covered by the
Federal Emissions Performance
Warranty.
Recreation Vehicle and Special
Body or Equipment Alterations
Installations or alterations to the
original equipment vehicle,
or chassis, as manufactured and
assembled by GM, are not covered
by this warranty. The special body
company, assembler, or equipment
installer is solely responsible for
warranties on the body or
equipment and any alterations to
any of the parts, components,
systems, or assemblies installed by
GM. Examples include, but are not
limited to, special body installations,
such as recreational vehicles, the
installation of any non-GM part,
cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of
wheelbase, suspension and
driveline modifications, and axle
additions.

22 Emission Control Systems Warranty
* PZEV Hybrid Batteries are
covered for 10 years or
150,000 miles, whichever comes
first.
Any authorized Buick dealer will, as
necessary under these warranties,
replace, repair, or adjust to GM
specifications any genuine GM parts
that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or
company vehicle prior to sale at
retail, on the date the vehicle is
placed in such service.Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance
of the scheduled maintenance
listed in your owner manual. GM
recommends that you retain all
maintenance receipts for your
vehicle, but GM cannot deny
warranty coverage solely for the
lack of receipts or for your failure to
ensure the performance of all
scheduled maintenance.
You are responsible for presenting
your vehicle to a GM dealer selling
your vehicle line as soon as a
problem exists. The warranted
repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.As the vehicle owner, you should
also be aware that GM may deny
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper or insufficient
maintenance, or modifications not
approved by GM.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact the Customer Assistance
Center at 1-800-222-1020 or, in
California, write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Customer Satisfaction Procedure 29
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager. STEP TWO:
If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Buick
Customer Assistance Center by
calling 1-800-521-7300. In Canada,
contact GM of Canada Central
Office by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
.The dealer name and location
.The vehicle delivery date and
present mileage
When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest you follow
Step One first if you have a
concern.
STEP THREE: Both GM and your
GM dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.

Roadside Assistance Program 37
Buick is proud to offer the response,
security, and convenience of Buick's
24-Hour Roadside Assistance
Program for a period of 5 years or
100,000 miles, whichever comes
first. Consult your dealer or refer to
the owner manual for details. The
Buick Roadside Assistance Center
can be reached by calling
1-800-252-1112.Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada Limited
reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.