2010 MERCEDES-BENZ GLK350 4MATIC tow

Automatic interior lighting control .... 92
Automatic locking when driving ...... 124
Automatic shift program .................. 106
Automatic transmission ................... 103
Automatic shift program ................106
Gear range indicator ......................106
Gear ranges ................................... 106
Gear selector lever ........................103
Hill-start assist system ..................171
Kickdown ....................................... 105
One-touch gearshifting ..................107
Program mode indicator ................107
Program mode selector switch
(automatic shift program) ..............106
Shifting procedure .........................104
Towing a trailer .............................. 106
Transmission position indicator .....104
Transmission positions ..................104
AUX socket ........................................ 154
Axle oils .............................................. 334
B
BabySmart™
Air bag deactivation system .............45
Self-test ........................................... 46
Back button ....................................... 129
Backrest see Seats
Backup lamps
Messages in the multifunction
display ........................................... 283
Replacing bulbs ............................. 305
Bar (air pressure unit) ....................... 239
BAS (Brake Assist System) ................. 60
Batteries, SmartKey
Checking condition ..........................69
Replacing ....................................... 302
Battery, Vehicle ................................. 317
Charging ........................................ 319
Jump starting ................................. 319
Messages in the multifunction
display ........................................... 281
Bead (tire) .......................................... 239
Beverage holders see Cup holders
Bluetooth ®
settings .......................... 135
Brake Assist System
see BAS
Brake fluid
Checking level ............................... 217
Messages in the multifunction
display ........................................... 273
Brake lamps
Cleaning lenses ............................. 254
Replacing bulbs ............................. 305
Brake pads
Messages in the multifunction
display ........................................... 270
Brakes ................................................ 244
Parking brake ................................ 102
Warning lamp ................................. 289
Break-in period .................................. 212
Bulbs see Replacing bulbs
C
CAC (Customer Assistance Center) ... 22
California retail buyers and
lessees, important notice for ............. 20
Calls (phone) .............................. 117, 155
Can holders see Cup holders
Capacities and recommended
fuel/lubricants .................................. 334
Cargo compartment
Cargo net ....................................... 191
Cargo volume, expanding ..............189
Cover blind .................................... 190
Fuse box ........................................ 326
Hooks ............................................ 189
Tie-down rings ............................... 188
Cargo compartment cover blind ...... 190
Cargo net ........................................... 191
Cargo tie-down rings ......................... 188
Carpets, cleaning .............................. 256
CD player ............................................ 146
Center console
Lower part ....................................... 31
Upper part ....................................... 31
Central locking
Automatic ................................ 70, 124
KEYLESS-GO .................................... 67
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Electronic Traction Systemsee ETS/4-ETS
Emergency, in case of
First aid kit ..................................... 260
Flat tire .......................................... 312
Hazard warning flasher ....................90
Roadside Assistance ................ 20, 203
Towing the vehicle .........................321
Emergency calls
Tele Aid .......................................... 201
Telephone ...................................... 161
Emergency operations
Remote door lock (Tele Aid) ........... 205
Remote door unlock (Tele Aid) .......204
Emergency Tensioning Device
see ETD
Emission control ............................... 249
Information label ............................ 329
System warranties ...........................19
Engine
Break-in recommendations ............212
Cleaning ......................................... 253
Compartment ................................ 214
Malfunction indicator lamp ............295
Messages in the multifunction
display ........................................... 279
Number .......................................... 329
Starting ............................................ 98
Turning off ..................................... 102
Engine (Technical data)
see Vehicle specification
Engine coolant
see Coolant
Engine oil
Adding ........................................... 216
Additives ........................................ 336
Checking level ............................... 215
Consumption ................................. 215
Messages in the multifunction
display ........................................... 282
Oil dipstick ..................................... 215
Recommended engine oils and oil
filter ............................................... 335
ESP ®
(Electronic Stability
Program) .............................................. 61
ETS/4-ETS ....................................... 62Messages in the multifunction
display ........................... 271, 272, 274
Trailer stabilization ........................... 63
Warning lamp ................................. 293
ETD (Emergency Tensioning
Device) ................................................. 51
Safety guidelines ............................. 39
ETS/4-ETS (Electronic Traction
System) ................................................ 62
Express operation
Panorama roof ............................... 185
Power windows ................................ 95
Exterior lamp switch ........................... 87
Exterior rear view mirrors .................. 84
Fold-in function ................................ 86
Parking position ............................... 85
Power-folding ................................... 85
Switching fold-in function on or
off .................................................. 124
Exterior view of vehicle ...................... 26
F
Fastening the seat belts ..................... 49
First aid kit ......................................... 260
Flat tire ............................................... 312
Lowering the vehicle ......................317
Mounting the spare wheel .............312
Preparing the vehicle .....................312
Spare wheel ........................... 312, 333
Floormats ........................................... 209
Fluids
Automatic transmission fluid .........334
Brake fluid ..................................... 334
Capacities ...................................... 334
Engine coolant ............................... 334
Engine oil ....................................... 334
Power steering fluid .......................334
Washer and headlamp cleaning
system ........................................... 335
Fog lamps ............................................. 89
Messages in the multifunction
display ................................... 283, 285
Fold-in function for exterior rear
view mirrors ........................................ 86
Four-wheel drive see All-wheel drive (4MATIC)
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Speed rating .......................... 236, 241
Storing ........................................... 233
Temperature .......................... 220, 234
Terminology ................................... 239
Tire Identification Number .............241
Tire pressure loss warning system . 222
TPMS low tire pressure/
malfunction telltale ........................296
Traction ................................. 233, 241
Tread ............................................. 241
Tread depth ........................... 232, 241
Treadwear ...................................... 233
Treadwear indicators .............232, 241
Vehicle maximum load on ..............241
Wear pattern .................................. 234
Winter tires ............................ 241, 331
Tire speed rating ....................... 236, 241
Tongue Weight Rating see TWR
Top tether
see Children in the vehicle
Total load limit ................................... 241
Towing
Towing eye bolt .............................. 322
Trailer .................................... 106, 246
Vehicle ........................................... 321
Towing eye bolt ................................. 322
Traction ...................................... 233, 241
Trailer towing ............................ 106, 246
Coupling a trailer ........................... 247
Decoupling ..................................... 249
Electrical connections .................... 246
Towing ........................................... 248
Trailer hitch ................................... 246
Weights and ratings .......................247
Transfer case ..................................... 108
Transmission see Automatic transmission
Transmission fluid level .................... 216
Transmission gear selector lever see Gear selector lever
Transmission positions .................... 104
Traveling abroad ............................... 249
Tread (tires) ....................................... 241
Tread depth (tires) .................... 232, 241
Treadwear .......................................... 233
Treadwear indicators (tires) .... 232, 241Trip menu ........................................... 113
Turning off the engine ...................... 102
Turn signals ......................................... 90
Cleaning lenses ............................. 254
Indicator lamps ................................ 28
Messages in the multifunction
display ........................................... 287
Replacing bulbs ............................. 304
TWR (Tongue Weight Rating) ........... 241
U
Uniform Tire Quality Grading
Standards .................................. 233, 241
Units
Selecting speedometer display
mode ............................................. 120
Unleaded gasoline, premium ........... 336
Unlocking the vehicle
KEYLESS-GO .................................... 67
Manually ........................................ 299
SmartKey ......................................... 66
Upholstery, cleaning ......................... 257
Useful features .................................. 195
V
Vehicle
Battery ........................................... 317
Care ............................................... 251
Control system .............................. 110
Identification Number (VIN) ...........328
Locking/unlocking ........................... 66
Lowering (wheel change) ...............317
Modifications and alterations,
Operating safety .............................. 22
Towing ........................................... 321
Unlocking/locking manually ..........299
Vehicle dimensions
see Vehicle specification
Vehicle Identification Number
(VIN) ................................................... 328
Vehicle jack see Jack
Vehicle lighting .................................... 87
Vehicle loading
Cargo tie-down rings ...................... 188
Instructions .................................... 187
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Rhode Island, and Vermont Emission
Control System Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes (1-800-367-6372)
(in the USA) 1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing service to
the vehicle up to a reasonable distance from
a paved roadway. We will make every effort
to assist in a breakdown situation, however,
the accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance
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your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Operating safety
GWarning!
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle’s electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore never
turn off the engine while driving.
GWarning!
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle as occurred:
R turn on your hazard warning flashers
R slow down carefully
R drive with caution to an area which is a safe
distance from the road
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Proper use of the vehicle
Proper use of the vehicle requires that you are
familiar with the following information and
rules:
R the safety precautions in this manual
R the “Technical data” section in this manual
R traffic rules and regulations
R motor vehicle laws and safety standards
GWarning!
Various warning labels are attached to your
vehicle. These warning labels are intended to
make you and others aware of various risks.
Do not remove any of these warning labels
unless explicitly instructed to do so by
information on the label itself. Removing
warning labels may cause you and others to
be unaware of certain risks which may result
in an accident and/or personal injury.
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and corrected if required. If the matter is not
handled to your satisfaction, please discuss
the problem with the Mercedes-Benz Center
management or, if necessary, contact us at
one of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Customer Relations Department
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Exterior view
iThis Operator’s Manual describes all features, standard or optional, potentially available
for your vehicle at the time of purchase. Please be aware that your vehicle might not be
equipped with all features described in this manual.
FunctionPage:Tailgate71Power tailgate72Locking and unlocking66Unlocking and opening
manually300
;Rear window defroster184=Rear lamps303?Doors:Locking and unlocking66Unlocking/locking
manually299
AWipers93Wiper blades, replacing310Wiper blades, cleaning255BWindshield:FunctionPageWiping with washer fluid93Cleaning255CPanorama roof with power
tilt/sliding panel184
DExterior rear view mirrors84EHood214FFront lamps303GHeadlamp cleaning system91HFront towing eye322ITires and wheels218Rims and tires331JFuel filler flap212KRear towing eye32226Exterior viewAt a glance
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If after these 6 seconds the driver’s or the
front passenger’s seat belt (with the front
passenger seat occupied) is not fastened with
front doors closed,
R the seat belt telltale 7 remains
illuminated for as long as either the driver’s
or front passenger’s seat belt is not
fastened.
R and if the vehicle speed once exceeds
15 mph (25 km/h), the seat belt telltale
7 starts flashing and a warning chime
sounds with increasing intensity for a
maximum of 60 seconds or until the
driver’s and front passenger’s seat belt are
fastened.
If you and/or your passenger release the
seat belt during driving, the seat belt
telltale 7 starts flashing and the
warning chime sounds as described before.
If the driver’s or the front passenger’s seat
belt remains unfastened after 60 seconds,
the warning chime stops sounding, the seat
belt telltale 7 stops flashing but
continues to be illuminated.
After a vehicle standstill, the warning chime
is reactivated and the seat belt telltale
7 is flashing again if the vehicle speed
once exceeds 15 mph (25 km/h).
The seat belt telltale 7 will only go out if
both the driver’s and the front passenger’s
seat belt (with the front passenger seat
occupied) are fastened, or the vehicle is
standing still and a front door is opened.
For more information, see “Practical hints”
( Y page 292).
Emergency Tensioning Device (ETD),
seat belt force limiter
The seat belts for the front seats and rear
outer seats are equipped with ETDs and seat
belt force limiters.
The ETDs are designed to activate in the
following cases:
R in frontal or rear-end impacts exceeding
the system’s preset deployment threshold
R in side impacts exceeding the system’s
preset deployment threshold on the far
side of the impact
R in certain vehicle rollovers
R if the restraint systems are operational and
functioning correctly, see “SRS indicator
lamp” ( Y page 36)
The ETDs for the front seats will only activate
if the front seat belts are fastened (latch plate
properly inserted into buckle).
The ETDs for the rear outer seats will activate
with or without the respective seat belts
fastened.
In an impact, the ETDs remove slack from the
seat belts in such a way that the seat belts fit
more snugly against the body. Seat belt force
limiters, when activated, are employed to
help reduce the peak force exerted by the
seat belts on occupants during a crash.
i The ETDs do not correct an incorrect seat
position or incorrectly worn seat belts.
The ETDs do not pull occupants back
toward the seat backrest.GWarning!
Pyrotechnic ETDs that were activated must be
replaced.
For your safety, when disposing of the
pyrotechnic ETDs always follow our safety
instructions. These are available at any
authorized Mercedes-Benz Center.
NECK-PRO active front head
restraints
The NECK-PRO active front head restraints
are intended to offer the driver and front
passenger increased protection from
whiplash-type injuries. In the event of a rear-
end collision, the NECK-PRO active front head
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of the braking effort in straight-line braking
without a loss of vehicle stability.GWarning!
If the EBP malfunctions, the brake system will
still function with full brake boost. However,
the rear wheels could lock up during
emergency braking situations, for example.
You could lose control of the vehicle and
cause an accident.
Adapt your driving style to the changed
driving characteristics.
ESP ®
GObserve Safety notes, see page 60.
The Electronic Stability Program (ESP
®
) is
operational as soon as the engine is running.
It monitors the vehicle’s traction (force of
adhesive friction between the tires and the
road surface) and handling.
The ESP ®
recognizes that the vehicle deviates
from the direction of travel as intended by the
driver. By applying brakes to individual
wheels and by limiting the engine output, the
ESP ®
works to stabilize the vehicle. The
ESP ®
is especially useful while driving off and
on wet or slippery road surfaces. The ESP ®
also stabilizes the vehicle during braking and
steering maneuvers.
The ESP ®
warning lamp d in the
instrument cluster comes on when you switch
on the ignition. It goes out when the engine
is running.
The ESP ®
warning lamp d in the
instrument cluster flashes when the ESP ®
is
engaged.
GWarning!
Never switch off the ESP ®
when you see the
ESP ®
warning lamp d flashing in the
instrument cluster. In this case proceed as
follows:
R When driving off, apply as little throttle as
possible.
R While driving, ease up on the accelerator
pedal.
R Adapt your speed and driving style to the
prevailing road conditions.
Failure to observe these guidelines could
cause the vehicle to skid. The ESP ®
cannot
prevent accidents resulting from excessive
speed.
! Vehicles with 4MATIC:
Only conduct operational or performance
tests on a two-axle dynamometer. If such
tests are necessary, contact an authorized
Mercedes-Benz Center. You could
otherwise seriously damage the brake
system or the transfer case which is not
covered by the Mercedes-Benz Limited
Warranty.
! Because the ESP ®
operates
automatically, the engine and ignition must
be shut off (SmartKey in starter switch
position 0 or 1 or KEYLESS-GO start/stop
button in position 0 or 1) when
R the parking brake is being tested on a
brake test dynamometer
R towing the vehicle with the front or rear
axle raised (not permissible for vehicles
with 4MATIC)
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
! The ESP ®
will only function properly if you
use wheels of the recommended tire size
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