2010 MERCEDES-BENZ E-Class COUPE Comand Manual

Overview ............................................ 216
Emergency Calls ............................... 216
Roadside Assistance ........................216
Information Calls .............................. 217
Search & Send ................................... 217215Tele Aid

Overview
Vehicle Equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
The Tele Aid System
(Tele Aid – Telematic Alarm Identification on
Demand)
The Tele Aid system offers a variety of
services, e.g.:
R Automatic and manual emergency
R Roadside Assistance
R Information
R Search & Send
Emergency Calls
Automatically
An emergency call is initiated automatically
following an accident in which the emergency
tensioning devices (ETDs) or air bags deploy.
Initiating an Emergency Call ManuallyXBriefly press SOS button cover to open.XPress SOS button (for longer than 2
seconds).
The indicator lamp in the SOS button will
flash until the emergency call is concluded.XWait for a voice connection to the
Response Center.XClose cover after the emergency call is
concluded.
i During the emergency call message
Emergency Call Connected is displayed,
operation from COMAND is not possible.
For a complete description and additional
information on Emergency calls please refer
to the vehicle Operator's Manual.
Roadside Assistance
The Roadside Assistance button F is
located in the overhead control panel.
XPress and hold Roadside Assistance Button
F (for longer than 2 seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
button will flash while the call is in progress.XDescribe the nature of the need for
assistance.
For a complete description and additional
information on Roadside Assistance calls
please refer to the vehicle Operator's Manual.
216Roadside AssistanceTele Aid

Information Calls
The Information button ï is located in the
overhead control panel.XPress and hold Information button ï
(for longer than 2 seconds).
A call to the Customer Assistance Center
will be initiated. The button will flash while
the call is in progress. The operator in the
Customer Assistance Center can download
a destination (e.g service center) to your
COMAND system, which you can use for
navigation as described in the section
“Search & Send” ( Y page 217).
For a complete description and additional
information on Information calls please refer
to the vehicle Operator's Manual.
Search & Send
i In order to utilize Search & Send your
vehicle must be equipped with Tele Aid,
Navigation, and an active Tele Aid
subscription.
“Search & Send” is a navigation destination
address entry service. A destination address
located using Google Maps ®
or Yahoo Local
Maps ®
websites can be delivered via Tele Aid
directly to the Navigation system in your
vehicle.
Specify and Send a Destination
Address
i Please refer to any specific instructions
provided by either website regarding
entering or sending an address. Each
website functions differently and is subject
to change.XGo to maps.google.com or
maps.yahoo.com and enter a destination
address in the address entry field.XDepending on which website you are using,
click on the appropriate button to send the
destination address to your Tele Aid
account email address.XEnter the email address you specified when
you activated your Tele Aid account in the
appropriate field when the “Send” dialog
box appears.XClick “Send”.
Retrieve Destination Address
XPress the Tele Aid Information button
ï to begin the download of the
destination address to your vehicle's
navigation system.
i If you have sent more than one
destination address to your vehicle you
must make one Information Call for each
destination address download.
XSelect Yes when the message appears
asking if you would like to start navigation.Search & Send217Tele AidZ

This will open the start navigation screen
( Y page 70).XSelect Start.
or
XSelect No if you wish to save the
downloaded destination address in the
From Memory destination list for future
use.
i Destination addresses will download in
the same order they were sent. If you have
multiple Mercedes-Benz vehicles equipped
with Tele Aid and active accounts, each
destination address sent will be retrievable
by all vehicles associated with the e-mail
address you specified for your Tele Aid
account.
218Search & SendTele Aid

219

220

We reserve the right to modify the technical
details of the COMAND system as given in the
data and illustrations of this Operator’s
Manual.
Press time: 05/10/2009
Reprinting, translation and copying, even of
excerpts, is not permitted without prior
authorization in writing.

Order no. 6515 6833 13Part no. 212 584 18 81Edition A 2010