2010 FORD ESCAPE HYBRID Quick Reference Guide

Introduction
4
What is SYNC?4
Safety information 4
Phone dependent features 5
SYNCvoice recognition feature 5
Voice recognition system overview
8
Using voice commands with SYNC8
SYNCsystem controls
10
Quick reference chart 10
SYNCphone features
12
Voice commands in phone mode 12
Making a call 14
Ending a call 15
Exiting phone mode 15
Answering an incoming call 15
Incoming new text message 16
Using the quick dial feature 16
Active call menu options 17
Using privacy mode 17
Putting a call on/off hold 18
Joining two calls (multiparty/conference call) 18
Accessing call history/phone book during active call 19
How SYNCinteracts with your Bluetooth device 19
Phone redial 20
Call history 20
Accessing your phone book 21
Text messaging 22
Sending new text messages 22
Downloading unread text messages 24
Deleting all text messages 24
Phone settings 25
Phone status 25
Setting a ring tone 26
Message notification 26
Table of Contents
1SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Modifying your phone book 27
Automatically download your phone book 28
Traffic, Directions and Information 28
911 assist™ 31
Vehicle health report 34
Applications 36
System settings 37
Adding (pairing) a phone 37
Connecting a phone 39
Setting a phone as primary 39
Turning Bluetooth on/off 40
Deleting a phone 40
Deleting all phones 40
Turning prompts on/off 41
Changing the SYNClanguage setting 41
Returning to factory defaults 42
Performing a master reset 43
Installing new vehicle applications 43
SYNCmedia features
45
Voice commands in media mode 45
Connecting a digital media player to SYNC47
What’s playing? 47
Using your media menu 47
Selecting different media sources 48
Accessing and using your USB port 48
Streaming music from your phone 49
Using the Auxiliary input jack (Line in) 50
Using the media settings 51
Accessing vehicle applications 52
Accessing system settings 52
Adding a Bluetooth media device which is in
discovery mode 53
Adding a Bluetooth media device which is in
discoverable mode 54
Connecting a Bluetooth media device 55
Delete a device 56
Using SYNC’s play menu 59
Using the play all feature 61
Table of Contents
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2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
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Selecting and playing specific artists 61
Selecting and playing specific albums 62
Selecting different genres 63
Accessing your playlists 63
Playing a specific track 64
Exploring the USB device 65
Playing similar music 66
DVD interaction
68
Glossary
76
End user license agreement
77
Index
84
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Copyright © 2009 Ford Motor Company
Table of Contents
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WHAT IS SYNC?
Thank you for purchasing SYNC!
SYNCis a hands-free communications and entertainment system that
literally ‘syncs up’ with all other multimedia systems in your vehicle.
SYNCdelivers convenience with voice activated calling and hands-free
conversations, digital media player command and control as well as easy
to use voice commands. The world outside your vehicle cabin may be
chaotic, but inside, with SYNC, it’s always a smooth ride. All you have
to do is sync it and stow it. We’ll take care of the rest.
Welcome to the new world of ingenuity and passion - technology that is
both fun and functional. Welcome to SYNC.
For more information, please visit www.SyncMyRide.com.
SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
•Do not attempt to service or repair SYNC. See your authorized
dealer.
Introduction
4SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNCfunctions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC.
PHONE DEPENDENT FEATURES
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
SYNCVOICE RECOGNITION FEATURE
SYNCis equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Introduction
5SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
•When you press VOICE or
on your steering wheel controls.
•When you access the help feature.
•When the VR system does not understand your request
•When a VR session is completed successfully
•When a VR session is ended unsuccessfully
•When a speed dependent feature has been accessed
•When a new device is connected
SYNChas five different audible tones that will play depending on the
circumstance.
•Initial: Sounds when you are entering a new mode.
•Positive: Sounds for a positive recognition or a successful VR session
completion.
•Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
•Listening: Sounds when the system is ready to listen for a command.
•Help: Sounds when you ask for ’Help’.
Confirmation prompts
Confirmation prompts are short questions asked by the system when the
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
If the system has a low confidence level of what was asked, it will
prompt you to try again or ask for help.
Note:Even with Confirmation prompts turned OFF, you may be asked to
confirm certain settings occasionally.
Introduction
6SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Clarification through candidate lists
Candidate lists are created when the system has several possible options
of similar level of confidence as a result of your request. The system will
submit back to you as many as four possibilities for your clarification.
This may happen either with your phone book and/or music selections.
Example #1:
You want to call John Doe at home, so you say, “Call John Doe at home”.
If the system has a similar confidence level for a few items, it may
respond with:
•(initial tone) “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone to
call Jane Doe at home.” (listen tone)
Example #2:
You want to listen to a certain artist, so you say, “Play Artist John”. If the
system has a similar confidence level for two possible options, it may
respond with:
•(initial tone) “Say 1 after the tone to play John Doe. Say 2 after the
tone to play Johnny Doe.” (listen tone)
Introduction
7SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)