2010 FORD ESCAPE HYBRID Quick Reference Guide

The cell phone or 911 Assist™ hardware may become damaged in
a crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, not all crashes deploy an airbag or, in certain
vehicles, activate the fuel pump shut-off which are the criteria to
initiate 911 Assist™.
Airbags generally deploy in certain frontal, near frontal, side and rollover
crashes, and the deployment of any airbag is intended to act as a 911
Assist™ trigger if those events occur. For more information about airbag
deployment, see theSeating and Safety Restraintschapter of your
Owner Guide. The fuel pump shut-off, in certain vehicles, is intended to
act as a trigger for 911 Assist™ in rear-end crashes, in which airbags
generally do not deploy. To determine if your vehicle has this trigger,
check theRoadside Emergencychapter in your Owner’s Guide. If your
Owner Guide describes a “Fuel Pump Shut-off”, it will trigger 911
Assist™. If your Owner Guide describes a “Fuel Pump Shut-offSwitch”,
it will not trigger 911 Assist™.
WARNING:Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
911 ASSIST™ PRIVACY NOTICE: Once 911 Assist™ is enabled
(set to ON), 911 Assist™ may, through any paired and connected
cell phone, disclose to emergency services that the vehicle has
been in a crash involving the deployment of an airbag or, in
certain vehicles, the activation of the fuel pump shut-off. Certain
versions or updates to 911 Assist™ may also be capable of
electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist
911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNC.
SYNCphone features
32SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, in certain vehicles, SYNCis
designed to assist occupants in attempting to contact emergency services
by dialing 911 through the occupant’s paired and connectedBluetooth
enabled cellular phone. In the event that a connected cellular phone is
damaged or loses connection to SYNC, SYNCwill search for and
connect to any available, previously paired cell phone and attempt to
place the call to 911. Before initiating the call, SYNCprovides a short
window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNCwill say
the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled cellular phone is paired and connected to SYNC.
•A connectedBluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident (i.e, has adequate network
coverage and signal strength).
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
SYNCphone features
33SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

The 911 Assist™ feature is initially set to OFF. To access the setting:
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until 911 ASSIST appears in the radio display.
3. Press OK to confirm and enter the 911 ASSIST menu.
4. Press
orto toggle between ON/OFF.
5. Press OK when the desired option appears in the radio display. SET
ON or SET OFF will appear in the radio display as a confirmation.
For more information, please visit www.SyncMyRide.com.
Note: Before enabling (setting to ON), review the 911 Assist™
Privacy Notice.
VEHICLE HEALTH REPORT (IF EQUIPPED, U.S. ONLY)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Reports supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
SYNCallows you to check your vehicle’s overall ‘health’ in the form of
diagnostic report card. The vehicle health report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer
You can initiate vehicle health in the vehicle at any time and view the
complete report with all information listed above on SyncMyRide.com.
You can also choose for SYNCto automatically remind you to run
reports at specific mileage intervals aligned with your vehicle’s
maintenance schedule. Once you’ve turned Vehicle Health on in the
vehicle, you must go to www.SyncMyRide.com to set up your Vehicle
Health Report profile and activate the service online. SyncMyRide.com
SYNCphone features
34SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

will also have the latest information on the availability of Vehicle Health
Report in markets outside the U.S. Cell phone airtime usage may apply
when reporting.
VEHICLE HEALTH REPORT PRIVACY NOTICE: When you run a
Vehicle Health Report, Ford Motor Company may collect your cell
phone number (to process your report request) and diagnostic
information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle
information. Ford may use the vehicle information it collects for
any purpose. If you do not want to disclose your cell phone
number or vehicle information, do not run the feature or set up
your Vehicle Health Report profile at www.SyncMyRide.com. Refer
to www.SyncMyRide.com — Vehicle Health Report Terms and
Conditions, and Privacy Statement — for more information.
To access and run a report:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until VEH HEALTH appears in the radio display.
3. Press OK to confirm and enter the VEH HEALTH menu. USER PREF
will appear in the radio display.
4. Press SEEK
orto access RUN REPORT.
5. Press OK. SYNCwill run a health report of vehicle diagnostic systems
and send the results to Ford where it will be combined with scheduled
maintenance information, open recalls and other field service actions and
un-serviced vehicle inspection items from your authorized dealer to
complete your Vehicle Health Report.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
Automatic reports (if equipped, U.S. only)
You can choose to have SYNCautomatically prompt you to run a health
report at certain mileage intervals. To do so, you must first turn on the
automatic report feature. To access:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
SYNCphone features
35SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

2. Scroll repeatedly until VEH HEALTH appears in the radio display.
3. Press OK to confirm and enter the VEH HEALTH menu. USER PREF
will appear in the radio display.
4. Press OK. AUTO REPORT will appear in the radio display.
5. Press OK. Scroll to select from AUTO ON or AUTO OFF.
6. When the desired setting is in the radio display, press OK.
Mileage interval (if equipped, U.S. only)
Once you have turned on the automatic report feature, you can then
choose at which mileage intervals you would like to be prompted to run
a health report. To access:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until VEH HEALTH appears in the radio display.
3. Press OK to confirm and enter the VEH HEALTH menu. USER PREF
will appear in the radio display.
4. Press OK. AUTO REPORT will appear in the radio display.
5. Press OK. Scroll to select from 5000, 7500, or 10000 mile intervals.
6. When the desired setting is in the radio display, press OK.
When the chosen mileage is reached, SYNCwill automatically prompt
you and ask if you would like to run a health report. You can then accept
and SYNCwill send you an e-mail with the information or you can
choose to have SYNCremind you later.
APPLICATIONS
The applications listing will show you any software applications that have
been downloaded to SYNC. To access:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until the application name appears in the radio
display.
3. Press OK.
SYNCphone features
36SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

SYSTEM SETTINGS
To access SYSTEM SETTINGS of BT (BLUETOOTH) DEVICES and
ADVANCED SETTINGS:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly to access:
BT DEVICE
•ADD DEVICE
•CONNECT BT
•SET PRIMARY?
•BT ON/OFF
•DELETE DEVICE
•DELETE ALL
•RETURN
ADVANCED:
•PROMPTS
•LANGUAGES
•DEFAULTS
•MASTER RESET
•INSTALL APPLICATION
•SYSTEM INFO.
•RETURN
Refer to the following sections for further information.
Adding (pairing) a phone
Note:This is a speed dependent feature and cannot be performed when
the vehicle is traveling at speeds greater than 3 mph (5 km/h).
Note:SYNCcan store up to 12 previously paired devices.
SYNCphone features
37SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

To add/pair an additionalBluetoothenabled device(s) to SYNC:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until ADD DEVICE appears in the display. Press OK
to confirm.
7. When FIND SYNC appears in the display, press OK. Follow the
instructions in your device’s user guide to put your phone into discovery
mode. A six digit PIN will appear in the radio display.
8. When prompted on your phone display, enter the six digit PIN.
9. Once pairing is successful, the device name and then CONNECTING
and then CONNECTED will appear in the radio display. Depending on
the functionality of your phone, you may be asked additional questions.
10. SYNCwill ask if you would like to set this phone as a PRIMARY?
phone. (This means that SYNCwill automatically attempt to connect to
this phone with every connection cycle.) Press OK.
11. Scroll to toggle between YES? and NO?. When the appropriate
response is in the display, press OK. If you choose YES, PRIMARY SET
will appear in the radio display. If you chooseNO? , NOT PRIMARY will
appear in the display.
12. If you selected this as your primary phone, SYNCmay ask if you
would like to DOWNLOAD? yourBluetoothenabled cellular phone’s
phone book/call history (if supported).
13. Scroll to toggle between YES? and NO? When the appropriate
response is in the radio display, press OK.
14. If you choose YES, the display will read DOWNLOADING. PHONE
BOOK DOWNLOADED will appear and SYNCwill take you back to the
main menu.
SYNCphone features
38SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Connecting a phone
To connect a previously pairedBluetoothenabled phone:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm the selection. This will take you into the BT
DEVICE menu.
6. Scroll repeatedly until CONNECT DEVICE appears in the radio
display.
7. Press OK to confirm and view the list of previously paired phone.
8. Select the desired device and press OK to connect to the phone.
Note:Only one device can be connected at a time. When another phone
is connected, the previous one will be disconnected.
Setting a phone as primary
To set a previously paired phone as your primary phone:
Note:To scroll, press
SEEKor/.
1. Press
or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until SET PRIMARY? appears in the radio display.
7. Select the desired phone and press OK to confirm. PRIMARY SET will
appear in the radio display.
SYNCwill now attempt to connect to this primaryBluetoothenabled
phone with each connection cycle.
Note:When a phone is selected as primary, it will appear first in the list
and also be marked with an*.
SYNCphone features
39SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)