2010 CADILLAC ESCALADE ESV Owners Manual

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Scheduling Service Appointments When your vehicle requires warranty service, contact
your dealer and request an appointment. By scheduling
a service appointment and advising your service
consultant of your transportation needs, your dealer can
help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests you to bring the vehicle for
service, you are urged to do so as early in the work day
as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for
vehicles with the Bumper to Bumper (Base Warranty
Coverage period in Canada), extended powertrain,
and/or hybrid ‐ specific warranties in both the U.S.
and Canada.
Several Courtesy Transportation options are available
to assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “ Warranty
and Owner Assistance Information ” furnished with each
new vehicle provides detailed warranty coverage
information.
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Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Transportation Options Warranty service can generally be completed while
you wait. However, if you are unable to wait, GM
helps to minimize your inconvenience by providing
several transportation options. Depending on the
circumstances, your dealer can offer you one of the
following:
Shuttle Service Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one ‐ way or round ‐ trip shuttle service within reasonable
time and distance parameters of the dealer's area. Public Transportation or Fuel
Reimbursement If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
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Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Courtesy Rental Vehicle Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement will
be limited and must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental. Additional Program Information All program options, such as shuttle service, may not
be available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle's resale value, and safety
performance can be compromised in subsequent
collisions.
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Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Collision Parts Genuine GM Collision parts are new parts made with
the same materials and construction methods as the
parts with which your vehicle was originally built.
Genuine GM Collision parts are your best choice to
ensure that your vehicle's designed appearance,
durability, and safety are preserved. The use of
Genuine GM parts can help maintain your GM New
Vehicle Limited Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment GM part
may be an acceptable choice to maintain your vehicle's
originally designed appearance and safety performance;
however, the history of these parts is not known.
Such parts are not covered by your GM New Vehicle
Limited Warranty, and any related failures are not
covered by that warranty. Aftermarket collision parts are also available. These are
made by companies other than GM and may not have
been tested for your vehicle. As a result, these parts
may fit poorly, exhibit premature durability/corrosion
problems, and may not perform properly in subsequent
collisions. Aftermarket parts are not covered by your
GM New Vehicle Limited Warranty, and any vehicle
failure related to such parts is not covered by that
warranty.
Repair Facility GM also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your dealer may have a collision repair
center with GM-trained technicians and state ‐ of ‐ the ‐ art
equipment, or be able to recommend a collision repair
center that has GM-trained technicians and comparable
equipment.
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Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Insuring Your Vehicle Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you ensure that your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service
on
page 9 ‑ 8 .
Gather the following information: .
Driver's name, address, and telephone number .
Driver's license number .
Owner's name, address, and telephone number .
Vehicle license plate number .
Vehicle make, model, and model year .
Vehicle Identification Number (VIN) .
Insurance company and policy number .
General description of the damage to the other
vehicle
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Black plate (16,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Choose a reputable repair facility that uses quality
replacement parts. See “ Collision Parts ” earlier in this
section.
If the airbag has inflated, see What Will You See After
an Airbag Inflates? on page 2 ‑ 82 .
Managing the Vehicle Damage Repair
Process In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty. Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember, if your vehicle is leased, you may be
obligated to have the vehicle repaired with Genuine
GM parts, even if your insurance coverage does not
pay the full cost.
If another party's insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company's collision
policy repair limits, as you have no contractual limits
with that company. In such cases, you can have control
of the repair and parts choices as long as the cost stays
within reasonable limits.
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Black plate (17,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Reporting Safety Defects Reporting Safety Defects to the
United States Government If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in
addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to http://www.safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov .
Reporting Safety Defects to the
Canadian Government If you live in Canada, and you believe that your vehicle
has a safety defect, notify Transport Canada
immediately, and notify General Motors of Canada
Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
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Black plate (18,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Reporting Safety Defects to General
Motors In addition to notifying NHTSA (or Transport Canada) in
a situation like this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1 ‐ 888 ‐ 446 ‐ 2000, or write:
Canadian Cadillac Customer Communication
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Service Publications Ordering
Information Service Manuals Service Manuals have the diagnosis and repair
information on the engines, transmission, axle,
suspension, brakes, electrical, steering, body, etc.
Service Bulletins Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin
contains instructions to assist in the diagnosis and
service of your vehicle.
Owner Information Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The Owner Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus handling and
shipping fees
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