2010 CADILLAC ESCALADE ESV Owners Manual

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Usage Fluid/Lubricant
Chassis
Lubrication Chassis Lubricant
(GM Part No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Front and
Rear Axle SAE 75W-90 Synthetic Axle Lubricant
(GM Part No. U.S. 89021677, in
Canada 89021678).
Transfer Case DEXRON ®
-VI Automatic Transmission
Fluid.
Hood Hinges Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seats,
and Fuel Door
Hinge Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474). Usage Fluid/Lubricant
Outer Tailgate
Handle Pivot
Points Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Weatherstrip
Conditioning Weatherstrip Lubricant
(GM Part No. U.S. 3634770, in
Canada 10953518) or Dielectric
Silicone Grease
(GM Part No. U.S. 12345579, in
Canada 992887).
Weatherstrip
Squeaks Synthetic Grease with
Teflon, Superlube
(GM Part No. U.S. 12371287, in
Canada 10953437).
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Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement PartsPart GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 15908916 A3086C
Oil Filter 89017524 PF48
Spark Plugs 12621258 41-110
Wiper Blades
Front – 21.6 in (55.0 cm) 25877402 —
Rear – 11.8 in (30.0 cm) 25820122 —
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Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Engine Drive Belt Routing
If your vehicle is a Two-mode Hybrid, see the
Two-mode Hybrid manual for more information.
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Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance RecordDate Odometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Maintenance Record (cont'd)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (16,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Maintenance Record (cont'd)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Section 9 Customer Assistance InformationCustomer Assistance and Information . . . . . . . . . . . 9-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6
GM Mobility Reimbursement Program . . . . . . . . . . . 9-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Scheduling Service Appointments . . . . . . . . . . . . . 9-11
Courtesy Transportation Program . . . . . . . . . . . . . . 9-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13 Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to General Motors . . . 9-18
Service Publications Ordering Information . . . . . 9-18
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 9-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
OnStar ®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Radio Frequency Identification (RFID) . . . . . . . . . 9-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-21
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Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Cadillac Customer Assistance Center at
1 ‐ 800 ‐ 458 ‐ 8006. In Canada, call the Canadian Cadillac
Customer Communication Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative: .
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield. .
Dealership name and location. .
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
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