2009 PONTIAC VIBE Owners Manual

Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during the
5 years/100,000 miles
(160 000 km) Powertrain warranty
period. Items considered are
hotel, meals, and rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify.
General Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:
If assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Customer Information 12-7
2009 - Pontiac Vibe Owner Manual

Scheduling Service
Appointments
(for Service)
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment.
By scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call
your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
Scheduling Service
Appointments (for
Vehicle Customization)
Your vehicle may have lighting and
door lock features that can be
programmed to your preference.
You will need to schedule an
appointment with your dealer/retailer
if you would like to change the
way these features are currently
programmed. The following is a list
of the features that can be
programmed. See your
dealer/retailer to change the
programming of these features:
Driver Door Key Unlock Switch:
If this feature is programmed on,
all of the doors will unlock when the
key is turned twice in the driver’s
door lock cylinder. When the vehicle
left the factory this feature was
programmed on.Courtesy Lamp Timer:This
feature allows for changing how
long the courtesy lamps stay
on when all the doors and liftgate
are closed and the key is out of
the ignition, in LOCK/OFF, or
in ACC/ACCESSORY. When the
vehicle left the factory the courtesy
lamps were programmed to stay
on for 15 seconds. This can
be changed to 7.5 seconds or
30 seconds.
Interior Lamps when Ignition
Off:If this feature is programmed
on, the interior lamps will come on
when the ignition is turned off
when it is dark outside. When the
vehicle left the factory this
feature was programmed on.
12-8 Customer Information
2009 - Pontiac Vibe Owner Manual

Interior Lamps on with Door
Key Unlock:If this feature is
programmed on, the interior lamps
will come on when the doors are
unlocked when it is dark outside.
When the vehicle left the factory this
feature was programmed on.
Key Fob Signal:If this feature is
programmed on, the Remote
Keyless Entry (RKE) transmitter
can be used to lock and unlock
the vehicle. When the vehicle left
the factory this feature was
programmed on.
RFA Visual Feedback:If this
feature is programmed on,
the hazard lights will ash when you
lock and unlock the vehicle with
the RKE transmitter. When the
vehicle left the factory this feature
was programmed on.RFA All Unlock Enable:If this
feature is programmed on, pressing
the RKE unlock button twice
within three seconds will unlock all
of the doors. When the vehicle
left the factory this feature
was programmed on.
Remote Panic Command:If this
feature is programmed on, pressing
and holding the RKE panic button
will cause the horn to sound and the
lights to ash. When the vehicle
left the factory this feature was
programmed on.
Automatic Door Locking:If this
feature is programmed on, the doors
will automatically lock when the
vehicle is shifted out of P (Park) or
when the vehicle speed is greater
than 8 mph (13 km/h).Automatic Door Unlocking:If this
feature is programmed on, the doors
will automatically unlock when the
vehicle is shifted into P (Park) or
when the ignition is turned off.
All Door Unlock Command:If this
feature is programmed on, the doors
will all unlock when the driver’s door
is opened.
Lock-out Timer:This feature allows
for changing how long of a delay
there is before all of the doors lock
when pressing the lock button on the
RKE transmitter. When the vehicle
left the factory the delay was set for
1 minute. This can be changed to
30 seconds or 2 minutes.
Customer Information 12-9
2009 - Pontiac Vibe Owner Manual

Courtesy Transportation
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain warranty in both the
U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled “Warranty
and Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps to
minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round
trip shuttle service within reasonable
time and distance parameters of
the dealer’s area.Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer’s shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be supported
by original receipts. See your
dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.
12-10 Customer Information
2009 - Pontiac Vibe Owner Manual

Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specic information
about availability. All Courtesy
Transportation arrangements
will be administered by appropriate
dealer personnel.
General Motors reserves the right
to unilaterally modify, change
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at
its sole discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are
new parts made with the same
materials and construction methods
as the parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle’s
designed appearance, durability, and
safety are preserved. The use of
Genuine GM parts can help maintain
your GM New Vehicle Warranty.
Customer Information 12-11
2009 - Pontiac Vibe Owner Manual

Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part, may be an acceptable choice to
maintain your vehicle’s originally
designed appearance and safety
performance, however, the history of
these parts is not known. Such parts
are not covered by your GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and
may not have been tested for your
vehicle. As a result, these parts
may t poorly, exhibit premature
durability/corrosion problems,
and may not perform properly in
subsequent collisions. Aftermarket
parts are not covered by yourGM New Vehicle Limited Warranty,
and any vehicle failure related to
such parts are not covered by that
warranty.
Repair Facility
We recommend that you choose
a collision repair facility that
meets your needs before you
ever need collision repairs.
Your dealer/retailer may have a
collision repair center with
GM-trained technicians and state of
the art equipment, or be able to
recommend a collision repair center
that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your
GM vehicle with comprehensive
and collision insurance coverage.
There are signicant differences
in the quality of coverage afforded
by various insurance policy terms.Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation
for damage repairs by using
aftermarket collision parts.
Some insurance companies will not
specify aftermarket collision
parts. When purchasing insurance,
we recommend that you assure
your vehicle will be repaired with
GM original equipment collision
parts. If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing
company may require you to
have insurance that assures
repairs with Genuine GM Original
Equipment Manufacturer (OEM)
parts or Genuine Manufacturer
replacement parts. Read your lease
carefully, as you may be charged
at the end of your lease for
poor quality repairs.
12-12 Customer Information
2009 - Pontiac Vibe Owner Manual

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name,
the service’s name, and the
phone number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle licenseplate, vehicle make, model and
model year, Vehicle Identication
Number (VIN), insurance
company and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Customer Information 12-13
2009 - Pontiac Vibe Owner Manual

Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts.Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your
vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
12-14 Customer Information
2009 - Pontiac Vibe Owner Manual