2009 PONTIAC VIBE Owners Manual

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By
Maintenance Record
Service and Maintenance 11-21
2009 - Pontiac Vibe Owner Manual

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By
Maintenance Record
11-22 Service and Maintenance
2009 - Pontiac Vibe Owner Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-3
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-4
Customer Assistance
Offices............................12-4
GM Mobility
Reimbursement
Program
..........................12-5
Roadside Assistance
Program..........................12-5
Scheduling Service
Appointments
(for Service)
.....................12-8
Scheduling Service
Appointments (for Vehicle
Customization)
.................12-8
Courtesy Transportation. . .12-10
Collision Damage
Repair...........................12-11
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-15
Reporting Safety Defects
to the Canadian
Government
...................12-15
Reporting Safety Defects
to General Motors.........12-16
Service Publications
Ordering Information......12-16
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-17
Event Data Recorders.....12-17
OnStar®..........................12-18
Navigation System...........12-18
Radio Frequency
Identication (RFID).......12-18
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will
be resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1
2009 - Pontiac Vibe Owner Manual

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Pontiac Customer Assistance
Center at 1-800-762-2737. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting Pontiac, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest you follow
Step One rst.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satised
with your new vehicle. However, if
you continue to remain unsatised
after following the procedure
outlined in Steps One and Two,
you can le with the BBB Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to
this informal dispute resolution
program prior to ling a court action,
use of the program is free of charge
and your case will generally beheard within 40 days. If you do not
agree with the decision given in
your case, you may reject it
and proceed with any other venue
for relief available to you.
You can contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
12-2 Customer Information
2009 - Pontiac Vibe Owner Manual

STEP THREE — Canadian
Owners:In the event that you do
not feel your concerns have
been addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you le
your complaint to the nal
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or
write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).Online Owner Center
(United States only)
The Owner Center is a resource
for your GM ownership needs.
Specic vehicle information can be
found in one place.
The Online Owner Center
allows you to:
Get e-mail service reminders.
Access information about your
specic vehicle, including tips
and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s
service history and maintenance
schedule.
Find GM dealers/retailers for
service nationwide.
Receive special promotions and
privileges only available to
members.
Refer to MyGMLink.com on the web
for updated information and to
register your vehicle.
Customer Information 12-3
2009 - Pontiac Vibe Owner Manual

My GM Canada (Canada only)
My GM Canada is a
password-protected section of
gmcanada.com where you can
save information on GM vehicles,
get personalized offers, and
use handy tools and forms with
greater ease.
Here are a few of the valuable
tools and services you will have
access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM Dealers or
Retailers.
My Driveway: Receive service
reminders and helpful advice
on owning and maintaining
your vehicle.
My Preferences: Manage your
prole, subscribe to E-News
and use tools and forms
with greater ease.
To sign up to My GM Canada,
visit the My GM Canada section
within gmcanada.com.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Pontiac has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with Pontiac
by dialing: 1-800-833-PONT (7668).
(TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance
Offices
Pontiac encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Pontiac,
the letter should be addressed to:
United States — Customer
Assistance
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668
(For Text Telephone devices (TTYs))
Roadside Assistance:
1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
12-4 Customer Information
2009 - Pontiac Vibe Owner Manual

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America
and Caribbean Islands/
Countries (Except Puerto
Rico and U.S. Virgin
Islands) — Customer
Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you
up to $1,000 of the cost of
eligible aftermarket adaptive
equipment required for your
vehicle, such as hand controls
or a wheelchair/scooter lift.The offer is available for a very
limited period of time from the
date of vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
gmmobility.com or call the
GM Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-ROADSIDE (762-3743);
(Text telephone (TTY):
1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Customer Information 12-5
2009 - Pontiac Vibe Owner Manual

Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Pontiac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Pontiac and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel
for the vehicle to get to the
nearest service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
Flat Tire Change:Service is
provided to change a at tire with
the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
12-6 Customer Information
2009 - Pontiac Vibe Owner Manual