2009 CHRYSLER ASPEN Owners Manual

120,000 Miles (200,000 km) or 120 Months Maintenance Service
Schedule
oChange the engine oil and engine oil filter.
oRotate tires.
oReplace the engine air cleaner filter.
oReplace the top row of spark plugs on 4.7L engines. **
oReplace the spark plugs on 5.7L engines.
oInspect the brake linings; replace if necessary.
oInspect the CV joints.
oInspect the transfer case fluid.
oInspect exhaust system.
oInspect the front suspension, tie rod ends and boot seals; replace if necessary.
oChange the transfer case fluid if using your vehicle for any of the following: police, taxi,
fleet, off-road or frequent trailer towing.
oChange the automatic transmission fluid and filter.
oReplace accessory drive belt(s).
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
MAINTENANCE SCHEDULES 447
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² This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent
mechanic.
448 MAINTENANCE SCHEDULES
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle.............................. 451
NPrepare For The Appointment............ 451
NPrepare A List....................... 451
NBe Reasonable With Requests............ 451
mIf You Need Assistance.................. 451
NChrysler LLC Customer Center........... 452
NChrysler Canada Inc. Customer Center..... 452
NIn Mexico Contact.................... 452NCustomer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)............ 453
NService Contract..................... 453
mWarranty Information (U.S. Vehicles Only).... 454
mMOPARtParts....................... 454
mReporting Safety Defects................. 454
NIn The 50 United States And Washington,
D.C............................... 454
NIn Canada.......................... 455
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mPublication Order Forms................. 455
mDepartment Of Transportation Uniform Tire
Quality Grades........................ 456
NTreadwear.......................... 457NTraction Grades...................... 457
NTemperature Grades................... 458
450 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized selling dealer. They know you and the vehicle
best, and are most concerned that you get prompt and
high quality service. The manufacturer's authorized deal-
ers have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
IF YOU NEED CONSUMER ASSISTANCE 451
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This is why you should always talk to an authorized
dealer's service manager first. Most matters can be re-
solved with this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
²If an authorized dealership is unable to resolve the
concern, you may contact the Manufacturer's Cus-
tomer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Authorized dealership name
²Vehicle Identification Number (VIN)
²Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-4568
Outside Mexico City: 1-800-505-1300
452 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer's New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer's Service Contracts. If you purchased a
manufacturer's Service Contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If youhave any questions about the service contract, call the
manufacturer's Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after the manufactur-
er's New Vehicle Limited Warranty expires, please refer
to the contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with the
ownership experience. You'll be pleased with their sincere
efforts to resolve any warranty issues or related concerns.
IF YOU NEED CONSUMER ASSISTANCE 453
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WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects or other reproductive harm. In addition,
certain fluids contained in vehicles and certain prod-
ucts of component wear contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects or other reproductive harm.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of Chrysler Motors LLC warranties applicable
to this vehicle.
MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from an authorized dealer. They will help keep
the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
454 IF YOU NEED CONSUMER ASSISTANCE