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447 Practical hints
What to do if ...
5
It is no longer possible to lock or unlock the
vehicle using the remote control.
The remote control batteries are weak or dis-
charged.
\1Point the remote control towards the
driver’s door handle at close range and
try again.
If this does not work:
\1Lock or unlock the vehicle using the key
(\2page 88).
\1Check the batteries of the remote
control (\2page 86). Change the
batteries if necessary (\2page 540).
The remote control is malfunctioning.
\1Lock or unlock the vehicle using the key
(\2page 88).
\1Have the remote control checked at an
authorized Sprinter Dealer.
Problem
Possible cause / result
Suggested solutions
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448 Practical hintsWhat to do if ...
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The battery check lamp on the remote control
does not light up briefly when a button is
pressed.
The remote control batteries are discharged.
\1Change the batteries (\2page 540).
You have lost a remote control.
\1Have the remote control canceled at an
authorized Sprinter Dealer.
\1Report the loss immediately to the
vehicle insurers.
Your authorized Sprinter Dealer will be hap-
py to obtain a replacement for you.
Problem
Possible cause / result
Suggested solutions
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449 Practical hints
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5
The key can no longer be turned in the ignition
lock.
The on-board voltage is too low.
\1Remove the key and re-insert it into the
ignition lock.
\1Switch off all non-essential consumers,
for example the seat heating, interior
lighting, and try to turn the key again.
If this does not work:
\1Check the starter battery and charge it
if necessary.
or
\1The engine may be jump-started
(\2page 581).
or
\1Consult an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions
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Driving systemsWarning
G
Always have maintenance work carried
out at an authorized Sprinter Dealer
Continued
Warning (Continued)
G
which has the necessary specialist knowl-
edge and tools to carry out the work re-
quired.
The manufacturer recommends that you
use an authorized Sprinter Dealer for this
purpose.
Continued
Warning (Continued)
G
I n p a r t i c u l a r , w o r k r e l e v a n t t o s a f e t y o r o n
safety-related systems must be carried
out at an authorized Sprinter Dealer.
There is a risk of an accident and injury if
this work is carried out incorrectly.
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451 Practical hints
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Problem
Possible cause / result
Suggested solutions
Only the red segments in the Parktronic*
warning displays are lit.
A warning tone also sounds for approximate-
ly 2 seconds.
Parktronic* switches off after approximately
20 seconds.
The indicator lamp on the Parktronic switch
comes on and the red segments in the warn-
ing display go out.
Parktronic* has malfunctioned and has
switched off.
When you press the Parktronic switch, the red
segments in the Parktronic warning displays
light up again and the warning tone sounds for
approximately 2 seconds.
\1Have Parktronic* checked as soon as
possible at an authorized Sprinter
Dealer.
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452 Practical hintsWhat to do if ...
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The Parktronic* warning displays indicate im-
plausible distances.
For example, all the segments may be lit even
though there is no obstacle present.
The Parktronic* sensors are dirty or iced up.
\1Clean the Parktronic* sensors
(\2page 422).
\1Switch on the ignition again.
An external radio or ultrasonic source may be
causing interference.
\1Check whether Parktronic* works at
another location.
The license plate or other attachment parts
near the sensors may not be secured correct-
ly.
\1Check the number plate and attach-
ment parts near the sensors to see if
they are securely in place.
The speed cannot be set with cruise control*
activated
1.
The display is showing a message of high prior-
ity and cannot therefore show a change in
speed.
\1Proceed as instructed by the message
in the display.
\1Deactivate cruise control* if neces-
sary.
1 Only on vehicles with steering wheel buttons.Problem
Possible cause / result
Suggested solutions
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Auxiliary heating*Warning
G
Always have maintenance work carried
out at an authorized Sprinter Dealer which
has the necessary specialist knowledge
and tools to carry out the work required.
Continued
Warning (Continued)
G
The manufacturer recommends that you
use an authorized Sprinter Dealer for this
purpose. In particular, work relevant to
safety or on safety-related systems must
Continued
Warning (Continued)
G
be carried out at an authorized Sprinter
Dealer. If this work is carried out incor-
rectly, the operating safety of the heater
can no longer be guaranteed and there is
a risk of accident and injury.
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Problem
Possible cause / result
Suggested solutions
The battery check lamp on the remote control
for the auxiliary heating does not light up
briefly when a button is pressed.
The remote control batteries are discharged.
\1Change the remote control batteries
(\2page 541).
The auxiliary heating does not switch on or the
engine does not start.
Lack of fuel.
The fuel tank is less than a quarter full. The aux-
iliary heating switches off automatically.
\1Refuel at the nearest refueling station.
\1Then start the auxiliary heating repeat-
edly until the fuel lines are full.
The undervoltage protection circuit integrated
in the control unit switches off the auxiliary
heating because the on-board voltage is less
than 10 V.
\1If necessary, have the alternator and
the battery checked.
The fuse has blown.
\1Replace the fuse (\2page 589).
\1Have the cause of the blown fuse
checked at an authorized Sprinter Deal-
er.
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