Page 289 of 514

288 Controls in detailUseful featuresHeated steering wheel (Canada only)
The steering wheel heating warms up the
leather area of the steering wheel.
The stalk is on the lower left-hand side of
the steering wheel.
1Switching on
2Switching off
3Indicator lampSwitching on
Switch on the ignition (
page 37).
Turn switch at the tip of stalk in direc-
tion of arrow1.
The steering wheel is heated. Indicator
lamp3 comes on.Switching off
Turn switch at the tip of stalk in direc-
tion of arrow2.
The heated steering wheel is switched
off. Indicator lamp3 goes out.
For information on steering wheel, see
“Multifunction steering wheel”
(
page 156).
i
The steering wheel heating is temporarily
suspended while indicator lamp3 remains on
when
the temperature of the vehicle interior is
above 86°F (30°C)
the temperature of the steering wheel is
above 95°F (35°C)
When these conditions do not apply anymore,
steering wheel heating continues.
i
Indicator lamp3 flashes or goes out
in case of power surge or undervoltage
in case of a steering wheel heating malfunc-
tion
i
The steering wheel heating switches off au-
tomatically when you remove the SmartKey from
the starter switch or, on vehicles with
KEYLESS-GO*, when you switch off the ignition
(
page 64) and open the driver’s door.
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289 Controls in detail
Useful features
Floormats
1Retainer pin
2EyeletRemoving
Pull floormat off of retainer pins1.
Remove the floormat.
Installing
Lay down the floormat.
Press the floormat eyelets2 onto re-
tainer pins1.
Telephone*
Radio transmitters, such as a portable tele-
phone or a citizens band unit, should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
The external antenna must be approved by
Mercedes-Benz. Please contact an autho-
rized Mercedes-Benz Center for informa-
tion on the installation of an approved
external antenna. Refer to the radio trans-
mitter operation instructions regarding use
of an external antenna.
i
To install or remove the floormat more easi-
ly, move the driver’s seat or front passenger seat
as far to the rear as possible (
page 43).
Warning!
G
Whenever you are using floormats, make
sure there is enough clearance and that the
floormats are securely fastened.
Floormats should always be securely fas-
tened using eyelets 2 and retainer pins1.
Before driving off, check that the floormats
are securely in place and adjust them if nec-
essary. A loose floormat could slip and
hinder proper functioning of the pedals.
Do not place several floormats on top of
each other as this may impair pedal move-
ment.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or serious
personal injury.
Page 291 of 514

290 Controls in detailUseful features
When the mobile phone is inserted in the
cradle, you can operate the telephone us-
ing the following devices:
mobile phone keypad
buttonss and t on the multi-
function steering wheel (
page 156)
Voice Control System* (see separate
operating instructions)Please note that these functions are only
available with Mercedes-Benz approved
mobile phones. Please contact an autho-
rized Mercedes-Benz Center for informa-
tion on features available for your mobile
phone of choice.
The cradle is located in the front center
armrest.
Open telephone compartment
(page 283).
Inserting mobile phone in mobile phone
cradle
Once the mobile phone has been inserted
in the mobile phone cradle, you have to
use the hands-free device to respond dur-
ing phone calls.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle. A driver’s
attention to the road must always be
his/her primary focus when driving. For
your safety and the safety of others, we rec-
ommend that you pull over to a safe location
and stop before placing or taking a tele-
phone call.
If you choose to use the telephone
1 while
driving, please use the hands-free device
and only use the telephone when road,
weather and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
cellular telephone while driving a vehicle.
Only operate the COMAND
1 (Cockpit Man-
agement and Data System) if road, weather
and traffic conditions permit.
1Observe all legal requirements.
Bear in mind that at a speed of just 30 mph
(approximately 50 km /h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.i
Various mobile phone cradles can be in-
stalled in the front center armrest, see separate
installation instructions for the mobile phone
cradle. These mobile phone cradles can be ob-
tained from an authorized Mercedes-Benz
Center.
The functions and services available to you while
using the mobile phone depend on your service
provider and the type of mobile phone you are
using. See also separate operating manual for in-
structions on how to use your mobile phone.
!
Do not try to remove the mobile phone along
with the cradle. You could otherwise damage the
mobile phone cradle.
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291 Controls in detail
Useful features
If applicable, remove the cover for the
external antenna connection from the
back of the mobile phone and store it in
a s a f e p l a c e . B e s u r e t o c o m p l y w i t h t h e
mobile phone’s operating instructions
as well.
Example illustration1Insert the mobile phone
2Connector contact
3Mobile phone cradle
Slide the lower end of the mobile phone
into connector contact2 on
cradle3.
Push the top of the mobile phone in di-
rection of arrow1, until the lug on the
mobile phone release button engages.
The mobile phone is connected to the
network via the external antenna.
The mobile phone is linked to the
hands-free device and the multifunc-
tion steering wheel.
The battery is charged depending on its
charge status and the position of the
SmartKey in the starter switch. The
charge procedure will be indicated in
the mobile phone’s display.
You can place or receive phone calls. You
can control other functions of the mobile
phone via the control system
(
page 184), COMAND* or Voice Control
System* (see separate operating instruc-
tions).Removing mobile phone from mobile
phone cradle
Example illustration1Release catch for mobile phone
2Mobile phone cradle
Press release catch in direction of
arrow1 and take mobile phone out of
mobile phone cradle2.
i
When you take the SmartKey or SmartKey
with KEYLESS-GO* out of the starter switch, the
mobile phone remains switched on for approxi-
mately 10 minutes. If you place or receive a call
during this time, the mobile phone switches off
10 minutes after the call has been completed.
i
When using a flip-style mobile phone, open
flip top before removing from the cradle while a
call is connected. Otherwise, the call will be dis-
connected.
Page 293 of 514

292 Controls in detailUseful featuresChanging mobile phone cradle
If you require a different cradle for your
mobile phone, remove the present cradle
before installing a new one.
Removing an existing mobile phone
cradleExample illustration1To release the mobile phone cradle
2To remove the mobile phone cradle
3Mobile phone cradle
Press release button in direction of
arrow1 and take mobile phone
cradle3 out in direction of arrow2.Installing a different mobile phone
cradle
Example illustration1Contact plate
2Recesses
3Mobile phone cradle
Insert mobile phone cradle3 into
recesses2 of contact plate1.
Push mobile phone cradle3 forward
until it engages.
Tele Aid
Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.!
The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using button¡. Failure to complete ei-
ther of these steps will result in a system that is
not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
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293 Controls in detail
Useful features
The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonçor use the volume knob
on your COMAND headunit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than 10 seconds or do not come on). The
message
Tele Aid malfunction Drive to
workshop appears in the multifunction dis-
play.
i
The SOS button is located above the interior
rear view mirror (
page 295).
The Roadside Assistance button• and the
Information button¡ are located below the
center armrest cover (page 283).
i
The Tele Aid system utilizes the cellular net-
work for communication and the GPS (Global Po-
sitioning System) satellites for vehicle location. If
either of these signals are unavailable, the
Tele Aid system may not function and if this oc-
curs, assistance must be summoned by other
means.
Page 295 of 514

294 Controls in detailUseful features
Emergency calls
An emergency call is initiated automatical-
ly following an accident in which the emer-
gency tensioning devices (ETDs) or
air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 295) for instruc-
tions on initiating an emergency call man-
ually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Connecting call
appears in the multifunction display and
the audio system is muted. When the con-
nection is established, the message
Call
connected
appears in the multifunction
display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the
emergency provided they can speak to an
occupant of the vehicle.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button remain illuminated
constantly in red and/or the message Tele Aid malfunction Drive to
workshop
is displayed in the multifunction
display after the system self-check, a mal-
function in the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
Page 296 of 514

295 Controls in detail
Useful features
The Tele Aid system is available if:
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenterInitiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
Wait for a voice connection to the Re-
sponse Center.
Close cover after the emergency call is
concluded.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Call failed
appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.