2007 CHEVROLET MONTE CARLO Owners Manual

Engine Drive Belt Routing
3.5L V6 and 3.5L V6 Flexible Fuel Engines
5.3L V8 Engine
417

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 404.
Any additional information fromOwner Checks and Services on page 412can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
418

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
419

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
420

Customer Assistance and Information....... 422
Customer Satisfaction Procedure............... 422
Online Owner Center................................. 425
Customer Assistance for Text
Telephone (TTY) Users.......................... 426
Customer Assistance Offices..................... 426
GM Mobility Reimbursement Program........ 427
Roadside Assistance Program................... 428
Courtesy Transportation............................. 432
Vehicle Data Collection and Event
Data Recorders...................................... 434
Collision Damage Repair........................... 436Reporting Safety Defects............................ 440
Reporting Safety Defects to the
United States Government..................... 440
Reporting Safety Defects to the
Canadian Government............................ 440
Reporting Safety Defects to
General Motors...................................... 440
Service Publications Ordering
Information............................................. 441
Section 7 Customer Assistance Information
421

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by
your dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Chevrolet
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
422

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps 1 and 2, you should le with the BBB
Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
423

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined
in Steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed in
about 70 days. We believe our impartial program
offers advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
424