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•If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
•Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in
your vehicle.
•Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identification
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
•If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
•Choose a reputable collision repair facility
for your vehicle. Whether you select a
dealer/retailer or a private collision repair
facility to fix the damage, make sure you are
comfortable with them. Remember, you
will have to feel comfortable with their work for
a long time.
•Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined repair
facility of choice, take your vehicle there, or have it
towed there. Specify to the facility that any required
replacement collision parts be original equipment
parts, either new Genuine GM parts or recycled
original GM parts. Remember, recycled parts will
not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially valuethe repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts. Remember if your vehicle is
leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
If another party’s insurance company is paying
for the repairs, you are not obligated to accept a
repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company. In
such cases, you can have control of the repair and
parts choices as long as cost stays within
reasonable limits.
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Page 419 of 436

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer/retailer,
or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to http://www.safercar.gov;
or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you will notify General Motors. Please call the
Chevrolet Customer Assistance Center at
1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
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In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and
specifications for GM transmissions, transaxles,
and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service
of your vehicle.
In Canada, the service bulletin reference number
can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483). This reference number is
needed to order the service bulletin from
Helm, Inc.
RETAIL SELL PRICE: $6.00 US + Processing Fee
420
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Owner Information
Owner publications are written specifically for
owners and intended to provide basic operational
information about the vehicle. The owner
manual includes the Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio, Owner Manual,
and Warranty Booklet.
RETAIL SELL PRICE: $35.00 US +
Processing Fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 US +
Processing Fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are
available for current and past model GM vehicles.
To request an order form, specify year and
model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and
without incurring obligation. Allow ample time
for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are
to make checks payable in U.S. funds.
421
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Page 423 of 436

A
Accessories and Modifications..................... 264
Adding Equipment to Your Airbag-Equipped
Vehicle....................................................... 83
Additives, Fuel............................................ 267
Add-On Electrical Equipment....................... 355
Air Cleaner/Filter, Engine............................. 281
Air Conditioning........................................... 150
Airbag
Passenger Status Indicator..............161, 177
Readiness Light..............................160, 176
Airbag Sensing and Diagnostic
Module (SDM).......................................... 413
Airbag System............................................... 68
What Will You See After an Airbag
Inflates?................................................. 76
When Should an Airbag Inflate?................. 74
Where Are the Airbags?............................. 71
Airbag Systems
Adding Equipment to Your
Airbag-Equipped Vehicle......................... 83
How Does an Airbag Restrain?.................. 75
Passenger Sensing System....................... 77
Servicing Your Airbag-Equipped Vehicle..... 82
What Makes an Airbag Inflate?.................. 75AM-FM Radio.....................................187, 189
Antenna, Backglass..................................... 217
Antenna, Fixed Mast................................... 217
Anti-Lock Brake System.............................. 225
Anti-Lock Brake, System
Warning Light..................................164, 179
Appearance Care
Aluminum Wheels.................................... 350
Care of Safety Belts................................ 348
Chemical Paint Spotting........................... 352
Cleaning Exterior Lamps/Lenses.............. 349
Cleaning the Inside of Your Vehicle.......... 345
Fabric/Carpet........................................... 346
Finish Care.............................................. 349
Finish Damage......................................... 352
Instrument Panel, Vinyl, and Other
Plastic Surfaces.................................... 348
Leather.................................................... 347
Sheet Metal Damage............................... 351
Tires........................................................ 351
Underbody Maintenance........................... 352
Vehicle Care/Appearance Materials.......... 353
Washing Your Vehicle.............................. 349
Weatherstrips........................................... 348
Windshield and Wiper Blades................... 350
Ashtray....................................................... 148
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Audio System.............................................. 186
AM-FM Radio..................................187, 189
Audio Steering Wheel Controls................. 215
Backglass Antenna................................... 217
Care of Your CD Player........................... 216
Care of Your CDs.................................... 216
Fixed Mast Antenna................................. 217
Radio with CD......................................... 193
Radio with Six-Disc CD............................ 200
Understanding Radio Reception............... 216
Automatic Transaxle
Fluid........................................................ 283
Operation................................................. 112
B
Backglass Antenna...................................... 217
Battery........................................................ 303
Inadvertent Power Saver.......................... 147
Before Leaving on a Long Trip.................... 240Brake
Emergencies............................................ 227
Parking.................................................... 117
System Inspection.................................... 395
Brakes........................................................ 299
System Warning Light.............................. 163
Braking....................................................... 224
Braking in Emergencies............................... 227
Break-In, New Vehicle................................. 107
Bulb Replacement....................................... 309
Center High-Mounted
Stoplamp (CHMSL)............................... 315
Front Turn Signal and
Parking Lamps.............................312, 313
Halogen Bulbs......................................... 309
Headlamp Aiming..................................... 309
Headlamps......................................310, 311
License Plate Lamps................................ 317
Replacement Bulbs.................................. 317
Taillamps, Turn Signal, Stoplamps and
Back-up Lamps..................................... 316
Turn Signal Lamps................................... 314
Buying New Tires........................................ 330
424