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No sound is heard from the speaker(s)
(display is normal) (without navigation)
YES
NO
YES
NO YES
NO
YES
NO
23-215
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Set the fader and balance positions to the center.
Before performing symptom troubleshooting, do the power switch will not turn on troubleshooting
(see page 23-203).
For vehicles with factory installed audio, do the self- diagnostic function, speaker check (see page 23- 192)
to help isolate the speaker.
1. Turn the ignition switch to ON (II).
2. Check that the volume button is not set to the MIN level.
Raise the volume level, and recheck the
function.
Go to step 3.
3. Do the speaker check mode in the self-diagnostic function (see page 23-192).
Speaker(s) failed the test:
If at least one speaker is OK, go to step 4.
If all speakers fail to sound, go to step 7.
Speakers all work, but sound quality is poor:
If the sound is poor only with AM or FM, go to poor AM or FM radio reception or interference
(see page 23-199).
If the sound is poor only with disc. – Try several known- good disc in the audio unit.
– If the sound quality is normal, the original disc is faulty.
– If the sound quality is still poor, replace the audio unit.
If the sound is poor in all modes, go to sound quality diagnosis (see page 23-251).
4. Turn the ignition switch to LOCK (0). 5. Remove the speaker(s) with no sound (see page
23-259), and disconnect its connector.
6. Check the speaker 2P connector for a loose or poor connection.
Go to step 7.
Operation is normal.
7. Make sure the ignition switch is in LOCK (0).
8. Remove the speaker(s) with no sound (see page 23-259), and disconnect its connector.
9. Measure the resistance between terminals No. 1 and No. 2 of the speaker connector.
Go to step 10.
Faulty speaker(s).
10. Remove the audio unit (see page 23-256). Disconnect audio unit connector A (17P).
NOTE: Eject all the discs before removing the audio
unit to prevent damaging the CD player’s load
mechanism.
(cont’d)
Is i t at M IN l ev el ?Do any or al l of t he speak er s f ai l t o sound ? Reconnect t he speak er 2P connect or and r echeck
the symptom; does it still f ail?
Is t her e about 4 ?
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Auxiliary input sound is low or cannot be
heard
YES
NO
YES
NO
YES
NO YES
NO
Navigation unit connector Wire color
YES
NO
23-217
NAVIGATION UNIT CONNECTOR B (24P)
NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Use auxiliary stereo cables with 3.5 mm ends only.
Auxiliary accessories may be played on the audio unit using the auxiliary input.
1. Turn the ignition switch to ON (II).
2. Turn on the audio unit or navigation unit and connect an aux iliary accessory to the auxiliary
input jack.
3. Check the volume operation.
Operation is normal at this time.
Go to step 4.
4. Make sure the auxiliary accessory volume to max.
Go to step 5.
Raise the auxiliary accessory volume is set to
high. Make sure the audio unit volume is turned
down before retesting.
5. Substitute a known-good aux iliary audio accessory
and/or auxiliary stereo cable, and recheck.
Original auxiliary audio accessory or
auxiliary stereo cable is faulty.
Go to step 6.
6. Turn the ignition switch to LOCK (0). 7. Remove the auxiliary jack assembly (see page
23-261), and check that the auxiliary jack assembly
is properly connected.
With navigation: go to step 8.
Without navigation: go to step 13. Reconnect the connector, and recheck the
function.
8. Disconnect aux iliary jack assembly 5P connector.
9. Disconnect navigation unit connector B (24P).
10. Check for continuity between body ground and navigation unit connector B (24P) according to the
table.
B1 BRN
B3 BLU
B13 YEL
B14 GRN
B15 WHT
Short to body ground in the wire(s) between
the navigation unit and the auxiliary jack assembly.
Replace the affected shielded harness.
Go to step 11.
(cont’d)
Wire side of female terminals
I s t he sound nor mal ?Isthevolumeset tohigh?
Does the auxiliary audio accessory operatepr oper l y ? Is the auxiliary jack assembly c
onnect ed
pr oper l y ?
Is there continuity?
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Audio unit
connector Auxiliary jack
assembly
connector Wire color
YES
NO YES
NO
Audio system sound is weak or distorted
(display is normal)
23-22023-220Audio System
Symptom Troubleshooting (cont’d)
AUDIO UNIT CONNECTOR B (20P)
AUXILIARY JACK ASSEMBLY 5P CONNECTOR
17. Check for continuity between audio unit connector B (20P) and auxiliary jack assembly 5P c onnector
accordingtothetable.
B3 3 BRN
B5 2 BLU
B13 4 YEL
B14 5 GRN
B15 1 WHT
Substitute a known-good aux iliary jack
assembly (see page 23-261), and recheck. If the
symptom/indication goes away, replace the
original auxiliary jack assembly. If the symptom/
indication is still present, replace the audio unit
(see page 23-256).
Open in the wire(s) between the audio unit
and the auxiliary jack assembly. Replace affected
shielded harness. NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Check for sound in each mode (AM, FM, XM, and CD).
Intermittent failure. The system is OK at this
time. Check for loose connections at the navigation
unit, audio unit, amplifier, and each speaker.
Speakers all work, sound quality is poor.
If the sound quality is poor only with the XM radio, or the XM radio does not function, go to
poor or no sound with XM radio (see page
23-249).
If the sound quality is poor only with AM or FM radio, go to poor AM or FM radio reception or
interference (see page 23-196).
If sound is poor in all modes, go to sound quality diagnosis (see page 23-251).
Wire side of female terminals
Wire side of female terminals
Is there continuity? I s t her e sound f r om t he speak er s, and i s t he sound
qual i t y nor mal i n each mod e?
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Radio preset memory is lost Volume does not change
YES
NO
YES
NO YES
NO
YES
NO
23-22123-221
NOTE: If only the XM stations are lost, go to XM radio
preset memory is lost (see page 23-248).
1. Set each of the radio station preset buttons.
Go to step 2.
With navigation: Replace the navigation unit (see page 23-355).
Without navigation: Replace the audio unit (see page 23-256).
2. Turn the ignition switch to LOCK (0) for 1 minute, then turn it back to ON (II).
3. Test the preset buttons for proper recall operation.
System is normal at this time. Check the
connections at the navigation unit or audio unit.
With navigation: Replace the navigation unit (see page 23-355).
Without navigation: Replace the audio unit (see page 23-256). NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Set the fader and balance positions to the center.
1. Listen for sound from the speakers.
Go to step 2.
Go to audio system sound is weak or
distorted, or no sound is heard from speaker(s)
(see page 23-206).
2. Operate the volume knob to see if the volume changes.
Operation is normal.
With navigation: Replace the navigation unit (see page 23-355).
Without navigation: Replace the audio unit (see page 23-256).
Do each of t he but t ons set pr oper l y ?
Do the preset buttons recall the set radio stations? I s t he sound nor mal ?
Does t he v ol ume change?
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Volume does not increase with speed (with
navigation)
YES
NO
YES
NO
YES
NO YES
NO
23-222Audio System
Symptom Troubleshooting (cont’d)
NAVIGATION UNIT CONNECTOR A (24P)
VSP (BLU)
NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Verify the SVC mode setting in the navigation unit sound set-up.
Change the setting to Mid and retest
(see page 23-164).
Go to step 2.
2. Do the self-diagnostic function for the vehicle speed pulse indication (see page 23-190).
Substitute a known-good navigation unit
(see page 23-355), and retest. If the symptom/
indication goes away, replace the original
navigation unit.
Go to step 3.
3. Test-drive the vehicle at highway speeds, and monitor if the volume increases.
Intermittent failure, the system is OK at this
time.
Go to step 4. 4. Remove the navigation unit (see page 23-355) and
disconnect navigation unit connector A (24P).
NOTE: Eject all the discs before removing the navigation unit to prevent damaging the CD player’s load
mechanism.
Remove the PC card before removing the navigation unit.
5. Drive the vehicle, and have an assistant measure voltage at navigation unit connector A (24P)
terminal No. 15.
Replace the navigation unit (see page 23-355).
Repair open or shorts in the wire between
navigation unit connector A (24P) terminal No. 15
and ECM/PCM connector A (44P) terminal No. 29. If
no opens or shorts are found, Update the ECM/
PCM (see page 11-227) if it does not have the latest
software or substitute a known-good ECM/PCM
(see page 11-228).
Wire side of female terminals
Is the SVC set to off?
Does t he sel f -d i agnost i c f unct i on i nd i cat e a V SPsi gnal ?
Do t he v ol ume i ncr ease? Is there a 0 5 V Pulse?
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Volume does not increase with speed
(without navigation)
YES
NO
YES
NO
YES
NO YES
NO
23-223
AUDIO UNIT CONNECTOR A (17P)
VSP (BLU)
NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Test-drive the vehicle at highway speeds, and monitor if the volume increases.
Intermittent failure, the system is OK at this
time.
Go to step 2.
2. Verify the SVC mode setting in the audio unit sound set-up.
Change the setting to Mid, and retest
(see page 23-164).
Go to step 3.
3. Do the self-diagnostic function for the vehicle speed pulse indication (see page 23-190).
Substitute a known-good audio unit
(see page 23-256), and retest. If the symptom/
indication goes away, replace the original audio
unit.
Go to step 4. 4. Remove the audio unit (see page 23-256) and
disconnect audio unit connector A (17P).
NOTE: Eject all the discs before removing the audio
unit to prevent damaging the CD player’s load
mechanism.
5. Drive the vehicle, and have an assistant measure voltage at audio unit connector A (17P) terminal
No. 13.
Replace the audio unit (see page 23-256).
Repair open or shorts in the wire between
audio unit connector A (17P) terminal No. 13 and
ECM/PCM connector A (44P) terminal No. 29. If no
opens or shorts are found, Update the ECM/PCM
(see page 11-227) if it does not have the latest
software or substitute a known-good ECM/PCM
(see page 11-228).
Wire side of female terminals
Do t he v ol ume i ncr ease?
Is the SVC set to off?Does t he sel f -d i agnost i c f unct i on i nd i cat e a V SPsi gnal ? Is there a 0 5 V Pulse?
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Volume is too high or too low when driving
at freeway speeds Radio tuner does not change stations
YES
NO
YES
NO YES
NO
YES
NO
23-22423-224Audio System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Test-drive the vehicle at highway speeds, and monitor volume level.
Go to step 2.
Intermittent failure, the system is OK at this
time.
2. Change the SVC mode setting in sound set-up to Mid (see page 23-164).
With navigation: Replace the navigation unit (see page 23-355).
Without navigation: Replace the audio unit (see page 23-256).
Improper SVC setting for customers sound
taste. 1. Check the audio information on the display panel.
Go to step 2.
Go to power switch will not turn ON (see page
23-202).
2. Operate the tuning knob to see if the radio station changes.
Intermittent failure: the tuning knob is OK at
this time.
With navigation: Replace the navigation unit (see page 23-355).
Without navigation: Replace the audio unit (see page 23-256).
I s t he v ol ume l ev el t oo hi gh, or t oo l ow ?
I s t he v ol ume l ev el st i l l t oo hi gh, or t oo l ow ? Does the audio inf ormation display properly?
Does t he r ad i o st at i on change?
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Navigation unit button illumination does not
work (with navigation)
YES
NO
YES
NO YES
NO
YES
NO
23-225
NAVIGATION UNIT CONNECTOR A (24P)
ILL (RED)
GAUGE CONTROL MODULE (TACH) 36P CONNECTOR ILL (RED)
NAVIGATION UNIT CONNECTOR A (24P) ILL (GRY)NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Turn the ignition switch to ON (II).
2. Turn the combination lighting switch to the parking light position.
3. Check the illumination of the navigation unit buttons.
Intermittent problem: the navigation unit is
OK at this time. Check for loose or poor
connections at the navigation unit connector A
(24P).
Go to step 4.
4. Check the illumination of several other buttons not related to navigation system.
Go to step 5.
Troubleshoot the interior lights. Start by
checking the No. 14 (7.5 A) fuse in the under-dash
fuse/relay box. If the fuse is OK, check for an open
in the wire between the under-dash fuse/relay box
and the navigation unit.
5. Turn the ignition switch to LOCK (0).
6. Disconnect navigation unit connector A (24P). NOTE: Eject all the discs before removing the navigation unit to prevent damaging the CD player’s load
mechanism.
Remove the PC card before removing the navigation unit.
7. Disconnect gauge control module (tach) 36P connector. 8. Check for continuity between navigation unit
connector A (24P) terminal No. 1 and gauge control
module (tach) 36P connector terminal No. 14.
Go to step 9.
Repair open in the wire between the gauge
control module and the navigation unit.
9. Turn the ignition switch to ON (II).
10. With the headlight switch still on, measure the voltage between navigation unit connector A (24P)
terminal No. 13 and body ground.
Check the connections at navigation unit
connector A (24P). If all connections are OK, replace
the navigation unit (see page 23-355).
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
Wire side of female terminals
Wire side of female terminals
Wire side of female terminalsAre the buttons illuminated? Are the buttons illuminated? Is there continuity?
Is there battery voltage?
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