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Special Tools Required
Electrical Noise Test
23-252
Audio System
Sound Quality Diagnosis (cont’d)
Diagnostics CD 07AAZ-SDBA100
Do this test to check for electrical noise being induced
into the audio system.
NOTE: Electrical noise may be caused by outside
sources that cannot be handled by the audio system.
Make sure you remove any cell phones and/or turn off
any aftermarket device before beginning this test.
1. Insert the diagnostics CD (T/N: 07AAZ-SDBA100) into the navigation unit or audio unit.
2. Play track No. 4 (digital zero) at a normal, or slightly higher than normal, volume level.
3. Operate any electrical device that may create electrical noise in the audio system, including
starting the engine.
4. Play track No. 5 (near digital zero) at a normal, or slightly higher than normal, volume level.
5. Operate any electrical device that may create electrical noise in the audio system, including
starting the engine.
6. Play track No. 6 (SNR) at a normal, or slightly higher than normal, volume level. 7. Operate any electrical device that may create
electrical noise in the audio system, including
starting the engine.
If no abnormal noise is heard, go to individual speaker test.
If the noise is present only during the SNR track, replace the navigation unit or audio unit.
If the noise is heard during the digital zero or near digital zero track, check for;
– Poor ground for the audio unit, amplifier, engine or battery cable
– Pinched or shorted speaker or amplifier wire
– Faulty amplifier (Type S model)
– Faulty navigation unit
– Faulty audio unit
– Other faulty components causing excessive electrical noise (ignition coils, alternator, door
lock actuators, etc.). Disconnect any suspect
components, and then replay the tracks that
were originally noisy. If the noise is gone,
check the component’s circuit and the
component.
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General Operation
Anti-theft Feature
Symptom Diagnosis
Self-Inertial Navigation LimitationsGlobal Positioning System (GPS) Limitations
23-266Navigation System
General Troubleshooting Information
Refer to the navigation system manual for the
navigation system operating procedures.
The navigation system and audio unit have a coded
theft protection circuit. Make sure you have the anti-
theft security code before:
Disconnecting the battery.
Disconnecting the navigation unit connector A (24P) and C (8P).
Removing the No. 23 (10 A) fuse from the under-hood fuse/relay box.
After service, reconnect power to the navigation unit,
and turn the ignition switch to ON (II). Enter the 4-digit
anti-theft security code, then select Done.
If the code cannot be found, use the interactive Network
(iN) to look it up. You can view the serial number in one
of the ECU Info diagnostic screens (see page 23-305).
Alternatively, you can find the serial number on the
underside label which is located on the navigation unit
in the trunk.
When replacing the navigation unit, be sure to give the
customer the new anti-theft security code.
Certain circumstances and system limitations will result
in occasional vehicle positioning errors. Some client’s
may think this indicates a problem with the navigation
system when, in fact, the system is normal. Keep the
following items in mind when interviewing client’s
about symptoms of the navigation system.
The limitations of the self-inertial portion of the
navigation system (the yaw rate sensor and the vehicle
speed signal) can cause discrepancies between the
vehicle’s actual position and the indicated vehicle’s
position (GPS vehicle position). The following circumstances may cause vehicle
positioning errors:
Moving the vehicle with the engine stopped and the vehicle stopped, such as by ferry or tow truck, or if
the vehicle is spun on a turn table.
Tire slippage, changes in tire rolling diameters, and some driving situations may cause discrepancies in
travel distances. Examples of this include:
– Continuous tire slippage on a slippery surface
– Driving with snow chains mounted
– Abnormal tire pressure
– Incorrect tire size
– Frequent lane changes across a wide highway
– Continuous driving on a straight or gently curving highway
– Very bumpy roads
Tolerances in the system and map inaccuracies sometimes limit how precisely the vehicle’s position
is indicated. Examples of this include:
– Driving on roads not shown on the map (map matching is not possible)
– Driving on a road that winds in one direction, such as a loop bridge, an interchange, or a spiral parking
garage
– Driving on a road with a series of sharp hair-pin turns
– Driving near a gradual highway exit or transition
– Driving on one of two close parallel roads
– Making many 90 degree turns
The GPS cannot detect the vehicle’s position or
elevation during the following instances: For the first 5 to 10 minutes after reconnecting the battery (this process can take as long as 45 minutes).
When the satellite signals are blocked by tall buildings, mountains, tunnels, large trees, inside
parking structures or large trucks.
When the GPS antenna is blocked by metallic window tinting or by an object placed above it in the
vehicle. The GPS antenna requires a clear
unobstructed view of the sky.
When there is no satellite signal output (signal output is sometimes stopped for sate llite servicing).
When the satellite signals are blocked by the operation of some electronic aftermarket accessories
including, but not limited to non-OEM in-dash
entertainment units (radio, CD players/changers,
radar detectors and theft recovery systems) and cell
phones placed near the navigation system.
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Service Precautions
System InitializationEntering the Security Code
GPS Initialization
23-268Navigation System
General Troubleshooting Information (cont’d)
The navigation system lost power and is acquiring its
location from the GPS satellites. This usually takes
less than 10 minutes.
* Start the engine.
*Parkthevehicleinanopenareaawayfromtrees,
* Remove loose articles, cell phones, or electrical
* If this screen is displayed repeatedly when starting power lines, and tall buildings.
accessories located near the GPS antenna.
the vehicle, see your dealer.
If you need to replace the navigation unit, you can
back-up the navigation data and transfer it to a new
navigation unit. See Save users memory (see page
23-310).
When the battery is disconnected, the internal GPS clock resets to 0:00. The clock resets to the correct
time after the system finishes GPS initialization.
Before disconnecting the battery, make sure you have the anti-theft codes for the audio system and the
navigation system, and write down the audio presets.
Also obtain any PGM-FI or transmission DTCs and
freeze frame date (which are lost when the ECM/PCM
loses power).
After reconnecting the battery, you have to wait to get the initial signal from the satellite. It will take from 10
to 45 minutes.
Adjust the setup clock settings (time zone and daylight savings) in the navigation system.
Before returning the vehicle to the client, enter the anti-theft codes for the audio system and the
navigation system.
If the navigation system loses power (like the battery
was disconnected), the navigation system requires
initialization. Once completed, your system is ready to
use.
This initialization requires the following: Entering the 4-digit anti-theft security code to unlock the system
GPS initialization (may not be needed depending of the length of time the system was without power)
Map matching to align the GPS to a location on the map Any time the navigation system loses power, you need
to enter the 4-digit anti-theft code on the navigation
system display. This 4-digit code is located on a small
code card that was given to the customer. Enter the 4-
digit code, then select Done.
If the navigation system anti-theft code is missing, use
the interactive Network (iN) to look it up. You need the
serial number for the navigation unit to do this.
You can view the serial number by entering the
diagnostic mode. Select Unit Check from the main
menu, then the ECU info diagnostic screen. This allows
you to get the serial number without removing the
navigation unit.
The iN may display more than one code for a given
serial number. This is because serial numbers are not
unique. You may have to try more than one 4-digit code.
If no code is shown, or if the code(s) given do not work
in the navigation unit, contact the Automobile Warranty
department. If the code 0000 works, replace the
navigation unit.
When replacing the navigation unit or audio unit, make
sure you give the client the new anti-theft security code.
NOTE: You must park the vehicle outside with a clear
view of the southern sky.
Depending on the length of time the battery was
disconnected, your system may require GPS
initialization. If it does, the following screen appears:
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DTC Description CircuitFailure DetectionPageAlso Check for
23-275
DTC Troubleshooting Index
1001 FROM system Info
Error Navigation unit internal data error. (see page 23-320) Low or weak battery
voltage
1101 Media Bus Send Error Media
condition
monitoringNavigation unit internal media error. (see page 23-320) Low or weak battery
voltage
1201 DVD High Temp DVD drive Navigation unit temperature above the upper limit. Failure in navigation unit fan circuit. (see page 23-321) Low or weak
battery voltage
High temperature
around the
navigation unit
1202 DVD Low Temp DVD drive Navigation unit temperature below the lower limit. (see page 23-321) Low or weak
battery voltage
High temperature
around the
navigation unit
1301 GPS Antenna Error GPS AntennaGPS antenna circuit malfunction. (see page 23-322) Low or weak battery
voltage
1302 GPS Receiver Error 1 GPS
ReceiverGPS antenna circuit malfunction.
Navigation unit internal GPS receiver
malfunction. (see page 23-323) Low or weak battery
voltage
1303 GPS Receiver Error 2 GPS
ReceiverNavigation unit internal GPS receiver
malfunction. (see page 23-324) Low or weak battery
voltage
1305 Gyro Error 2: ECU Temp XX °C Gyro Navigation unit internal gyro malfunction. (see page 23-324) Low or weak battery
voltage
1306 Vehicle Speed Pulse Vehicle
Speed PulseVSP circuit malfunction. (see page 23-325) Check for F-CAN
DTCs
1307 DVD Read Error DVD Scratched/Dirty DVD or navigation unit internal DVD ROM drive. (see page 23-325) Low or weak battery
voltage
1402 Audio Error 2 CD Mechanical malfunction in the CD changer. (see page 23-326) Low or weak battery voltage
1409 Audio Error 9 XM XM Antenna/circuit malfunction. (see page 23-326) Low or weak battery voltage
2607 XM Diag XM GA-NET Bus circuit malfunction Open/Short. XM Antenna circuit malfunction. (see page 23-327)
2609 VRAM Diag ECU VRAM Navigation unit internal VRAM malfunction. (see page 23-329)
2610 DRAM Diag ECU DRAM Navigation unit internal DRAM malfunction. (see page 23-330)
2701 GPS Diag: Antenna GPS GPS antenna malfunction. (see page 23-330)
2702 GPS Diag: Receiver in Navi GPS GPS antenna malfunction. (see page 23-331)
2703 Aircon Diag Aircon Communication error between climate control unit and navigation unit (open/short). (see page 23-331) Check for F-CAN
DTCs
2705 HFL Diag HFL HandsFreeLink control unit internal malfunction. (see page 23-334) Check for F-CAN DTCs
2706 Gyro Diag: ECU Temp XX °C Gyro Navigation unit internal malfunction. (see page 23-336)
2707 Mic Diag Mic Mic circuit malfunction Open/Short. (see page 23-337)
Flash ROM
management
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Symptom Diagnostic procedure Also check for
23-276
Navigation System
Symptom Troubleshooting Index
Navigation system stays on the GPS
initialization screen
System Initialization (see page
23-268) Navigation unit
GPS antenna/cable is
disconnected or damaged
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
Vehicle position icon constantly
leaves road, moves erratically, or is
displayed very far from actual
vehicle position Symptom Troubleshooting
(see page 23-344)
Navigation unit
GPS antenna/cable
ECM/PCM (speed and fuel pulses)
Harness/fuses/switches
System always comes up in in-line
diagnostic mode Symptom Troubleshooting
(see page 23-347)
Navigation system will not accept
security code Symptom Troubleshooting
(see page 23-353)The wrong color DVD is installed
Navigation frequently asks for anti-
theft code and/or needs GPS
initialization Symptom Troubleshooting
(see page 23-350)
Loss of voltage or poor ground
(G504, G505)
Navigation unit
Low battery voltage
Harness/fuses/switches
GPS icon is white or not shown Symptom Troubleshooting (see page 23-341) Navigation unit
Aftermarket accessories
connected to the system
The wrong color DVD is installed
The DVD is damaged or dirty
GPS antenna/cable
Harness/fuses/switches
Vehicle icon wanders across the
map when driving (does not follow a
displayed road) or map or vehicle
ICON spins Symptom Troubleshooting
(see page 23-345)
Navigation unit
GPS antenna/cable
ECM/PCM (speed signal)
No picture is displayed Symptom Tr oubleshooting
(see page 23-338) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
Picture has lines/rolls/other issues
or is an odd color Symptom Troubleshooting
(see page 23-339) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Aftermarket accessories
connected to the system
Harness/fuses/switches
Display day/night mode does not
work or does not work properly If you use the display mode
button, the auto day/night
function is disabled until you turn
the ignition switch to ON (II)
Symptom Troubleshooting
(see page 23-348)Display brightness set to High in
day or night mode
Gauge control module
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
System locks up or freezes
constantly Symptom Troubleshooting
(see page 23-348) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
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SymptomDiagnostic procedure Also check for
23-277
Voice guidance cannot be heard, is
broken up, or there is static
Symptom Troubleshooting
(see page 23-341) Volume or voice feedback setting
(see Owner’s manual)
Navigation unit
Stereo amplifier
Harness/fuses/switches
Voice control does not work/
respond Symptom Troubleshooting
(see page 23-342) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Microphone harness/switches
HandsFreeLink control unit
Navigation cannot control HVAC by
voice command Symptom Troubleshooting
(see page 23-346) The wrong color DVD is installed
Harness/fuses/switches
Wrong navigation unit (model
code)
Navigation cannot control XM radio Symptom Troubleshooting (see page 23-350)Low or weak battery
Navigation cannot control audio
system Symptom Troubleshooting
(see page 23-349)Wrong color DVD
Navigation display buttons do not
work or respond properly Symptom Troubleshooting
(see page 23-340) Navigation unit
Open/short between the XM
receiver or the GA-Net bus
The wrong color DVD is installed
The DVD is damaged or dirty
Today’s Destinations button is dim
and not selectable in the Enter
destination by screen (grayed-out) The client has not entered a group
of locations for Today’s Destinations.
This is normal. The button is only
selectable if the client is using this
functionSee Owner’s Manual
Some set-up and information
functions of the navigation system
are grayed-out and do not work Client did not select OK from
Disclaimer screen. Refer to System
Function Diagram (see page 23-289)
Previous Destinations button is dim
and not selectable in the Enter
destination by screen (grayed-out) The vehicle may be new, or the
customer deleted the destination.
Enter a destination, and allow the
system to route to it. After the trip,
the Previous Destinations button
will be selectable
Address cannot be found or system
gives poor routing Verify proper operation and
system limitations using the
owner’s manual.
See Answering client question
Navigation coverage in general
troubleshooting
Refer to Database limitation in the
navigation system manual to
report database errorsDatabase limitations (address not
in database)
The wrong color DVD is installed
OPEN/CLOSE function of the display
does not work Symptom Troubleshooting
(see page 23-351) Navigation unit
Harness
Navigation display will not close Symptom Troubleshooting (see page 23-352) Navigation unit
Harness
Navigation display does not open or
opens part way Symptom Troubleshooting
(see page 23-352) Navigation unit
Harness
(cont’d)
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Navigation Unit Inputs and Outputs for Connector A (24P)
Navigation Unit Connector A (24P) TerminalNumber Wire Color Terminal Name Description Voltage (about) Symptom
23-291
1 RED ILL ( )
Ground for
illumination light With full dash
lights brightness,
0VIf open: When brightness = Auto, night mode for the
display is inoperative when lights on.
If short to ground: No change to display.
12 BLK RADIO GND (Ground)Ground for display
unit 0 V
If open: No change to display.
If short to ground: No change to display.
13 GRY ILL ( ) (Illumination
positive)Parking light on
signal from dash
and console lights Light on =
battery voltage,
Lights off = 0 VIf open: When brightness = Auto, night mode for the
display is inoperative when lights on.
If short to ground: Blows fuse No. 14 (7.5 A) in
under-dash fuse/relay box.
15 BLU VSP (Vehicle speed
pulse)Vehicle speed
pulse signal from
ECM/PCM Pulses 0 5 V:
Average 2.5 V,
when movingIf open: No vehicle speed pulses.
Diagnostic screen Car Status, VSP Navi = 0.
If short to ground: No vehicle speed pulses.
Diagnostic screen Car Status, VSP Navi = 0.
24 WHT B ( B power
source)Continuous power
source
Battery voltage If open: Screen completely off (no backlight visible).
If short to ground: Blows fuse No. 23 (10 A) in the
under-hood fuse/relay box.
(cont’d)
Wire side of female terminals
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Navigation Unit Inputs and Outputs for Connector C (8P)
Navigation Unit Connector C (8P)TerminalNumber Wire Color Terminal Name Description Voltage (about) Symptom
23-293
1 WHT B BACK UP Continuous power
sourceBattery voltage If open: Display picture goes out (display back light
still on). NOTE: System will reboot to enter code
screen.
If short to ground: Blows fuse No. 23 (10 A) in the
under-dash fuse/relay box.
4 BLK GND Ground for navigation unit0 V If open: No effect on system.
If short to ground: No effect on system.
7 BRN BACK LT Reverse signal of select laver from
Multiplex
integrated Control
unit (A/T) or
backup light switch
(M/T)In reverse,
battery voltage:
Otherwise0V
If open: Navigation never sees the reverse signal
and back-up camera does not come on when in
reverse. Diagnostic screen Car Status, Back = 0.
If short to ground: Blows fuse No. 10 (7.5 A) in the
under-dash fuse/relay box.
(cont’d)
Wire side of female terminals
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