SymptomDiagnostic procedure Also check for
23-99
Voice guidance cannot be heard,
is broken up, or there is static
Symptom Troubleshooting
(see page 23-122) Volume or voice feedback setting (see
Owner’s manual)
Navigation unit
Harness/fuses/switches
Voice control does not work/
respond Symptom Troubleshooting
(see page 23-123) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Microphone harness/switches
Navigation cannot control HVAC
by voice command Symptom Troubleshooting
(see page 23-130) Wrong color DVD is installed
Harness/fuses/switches
Wrong navigation unit (model code)
Navigation cannot control XM
radio Symptom Troubleshooting
(see page 23-130)Low or weak battery
Navigation cannot control audio
system Symptom Troubleshooting
(see page 23-129)Wrong color DVD
Navigation display buttons do not
work or respond properly Symptom Troubleshooting
(see page 23-121) Navigation unit
Open/short between the XM receiver
or the GA-Net bus
The wrong color DVD is installed
The DVD is damaged or dirty
Today’s Destinations button is
dim and not selectable in the
Enter destination by screen
(grayed-out) The client has not entered a group
of locations for Today’s
Destinations. This is normal. The
button is only selectable if the
client is using this functionSee Owner’s Manual
Some set-up and information
functions of the navigation
system are grayed-out and do not
work Client did not select OK from
Disclaimer screen. Refer to
System Function Diagram
(see page 23-111)
Previous Destinations button is
dim and not selectable in the
Enter destination by screen
(grayed-out) The vehicle may be new, or the
client deleted the destination.
Enter a destination, and allow the
system to route to it. After the trip,
the Previous Destinations button
will be selectable
Address cannot be found or
system gives poor routing Verify proper operation and
system limitations using the
owner’s manual
See Answering customer
question Navigation coverage
in general troubleshooting
Refer to Database limitation in
the navigation system manual
to report database errorsDatabase limitations (address not in
database)
Wrong color DVD installed
OPEN/CLOSE function of the
display does not work Symptom Troubleshooting
(see page 23-132) Navigation unit
Harness
Navigation display will not close Symptom Troubleshooting (see page 23-133) Navigation unit
Harness
Navigation display does not open
or opens part way Symptom Troubleshooting
(see page 23-133) Navigation unit
Harness
PC card will not play/card icon on
audio screen cannot be selected Symptom Troubleshooting
(see page 23-67)Navigation unit
(cont’d)
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Navigation Unit Inputs and Outputs for Connector A (17P)
Navigation Unit Connector A (17P) TerminalNumber Wire Color Terminal Name Description Voltage (about) Symptom
23-113
1 RED ILL ( )
Ground for
illumination light With full dash
lights brightness,
0VIf open: When brightness = Auto, night mode for the
display is inoperative when lights on.
If short to ground: No change to display.
9 BLK RADIO GND (Ground)Ground for display
unit 0 V
If open: No change to display.
If short to ground: No change to display.
10 GRY ILL ( ) (Illumination
positive)Parking light on
signal from dash
and console lights Light on =
battery voltage,
Lights off = 0 VIf open: When brightness = Auto, night mode for the
display is inoperative when lights on.
If short to ground: Blows fuse No. 14 (7.5 A) in
under-dash fuse/relay box.
13 BLU VSP (Vehicle speed
pulse)Vehicle speed
pulse signal from
ECM/PCM Pulses 0 5 V:
Average 2.5 V,
when movingIf open: No vehicle speed pulses.
Diagnostic screen Car Status, VSP Navi = 0.
If short to ground: No vehicle speed pulses.
Diagnostic screen Car Status, VSP Navi = 0.
17 WHT B ( B power
source)Continuous power
source
Battery voltage If open: Screen completely off (no backlight visible).
If short to ground: Blows fuse No. 23 (10 A) in the
under-hood fuse/relay box.
(cont’d)
Wire side of female terminals
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Navigation Unit Inputs and Outputs for Connector C (12P)
Navigation Unit Connector C (12P)TerminalNumber Wire Color Terminal Name Description Voltage (about) Symptom
23-114Navigation System
System Description (cont’d)
1 WHT B BACK UP Continuous power
sourceBattery voltage If open: Display picture goes out (display back light
still on). NOTE: System will reboot to enter code
screen.
If short to ground: Blows fuse No. 23 (10 A) in the
under-dash fuse/relay box.
4 BLK GND Ground for navigation unit0 V If open: No effect on system.
If short to ground: No effect on system.
7 BRN BACK LT Reverse signal of select laver from
Multiplex
integrated Control
unit (A/T) or
backup light switch
(M/T)In reverse,
battery voltage:
Otherwise0V
If open: Navigation never sees the reverse signal
and back-up camera does not come on when in
reverse. Diagnostic screen Car Status, Back = 0.
If short to ground: Blows fuse No. 10 (7.5 A) in the
under-dash fuse/relay box.
Wire side of female terminals
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Navigation Unit Inputs and Outputs for Connector F (5P)
Navigation Unit Connector F (5P)TerminalNumber Wire Color Terminal Name Description Voltage (about) Symptom
23-116Navigation System
System Description (cont’d)
2 BLU AC CK
Time set sync
signal 0-battery voltage
pulsesIf open: A/C voice control does not work.
If short to ground: A/C voice control does not work.
3 YEL AC SI A/C input signal 0-battery voltage
pulsesIf open: voice control does not work.
If short to ground: Voice control does not work.
4 RED AC SO A/C output signal 0-battery voltage
pulsesIf open: A/C voice control does not work.
If short to ground: A/C voice control does not work.
Wire side of female terminals
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No picture is displayed
YES
NO
YES
NO YES
NO
YES
NO
23-119
Symptom Troubleshooting
NAVIGATION UNIT CONNECTOR A (17P)
BBACKUP(WHT)
NAVIGATION UNIT CONNECTOR A (17P) ACC RADIO (PUR)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the navigation system anti-theft code.
1. Check the No. 23 (10 A) fuse in the under-hood fuse/relay box and No. 35 (7.5 A) fuse in the under-
dash fuse/relay box, and reinstall the fuse if it is OK.
Go to step 2.
Replace the fuse and recheck.
2. Turn the ignition switch to ON (II).
3. Operate the radio and listen to the audio.
Go to step 4.
Refer to audio system troubleshooting.
4. Turn the ignition switch to LOCK (0).
5. Remove the navigation unit (see page 23-155). 6. Measure the voltage between navigation unit
connector A (17P) terminal No. 17 and body ground.
Go to step 7.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
7. Turn the ignition switch to ON (II).
8. Measure the voltage between navigation unit connector A (17P) terminal No. 14 and body ground.
Go to step 9.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
(cont’d)
Wire side of female terminals
Wire side of female terminals
IsthefuseOK? Can y ou hear t he aud i o? Is there battery voltage?
Is there battery voltage?
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YES
NO YES
NO
YES
NO
YES
NO
Picture has lines/rolls/other issues or is an
odd color
23-12023-120Navigation System
Symptom Troubleshooting (cont’d)
NAVIGATION UNIT CONNECTOR A (17P)
RADIO GND
(BLK)
NAVIGATION UNIT CONNECTOR C (12P) GND (BLK)
9. Measure the voltage between navigation unitconnector A (17P) terminal No. 9 and body ground,
and between navigation unit connector C (12P)
terminal No. 4 and body ground.
Replace the navigation unit (see page 23-155).
Repair open in the wire between the
navigation unit and body ground (G 504) (see page
22-30), (G505) (see page 22-32). NOTE:
Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the navigation screen settings for brightness, contrast, black level and the color screen for map
color and menu color.
Check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the navigation and audio system anti-theft codes.
1. Check for electronic aftermarket accessories (possibly hidden) mounted near the navigation unit.
Disable the accessories, and recheck.
Go to step 2.
2. Turn the ignition switch to ON (II).
3. Start up the navigation picture.
Go to step 5.
Go to step 4.
4. Go into the Diagnostic mode and use RGB Color diagnostic under Monitor Check (see page 23- 137).
Go to step 5.
Replace the navigation unit (see page 23-155).
Wire side of female terminals
Wire side of female terminals
Is t her e l ess t han 0.1 V ? Ar e t her e any el ect r oni c accessor i es?
Is the picture scrolling horizontally (lef t to right orright to left)?
Ar e t he r ed , gr een, and bl ue col or ed ci r cl e show n?
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YES
NO
YES
NO
Navigation display buttons do not work or
respond properly
23-12123-121
5. Turn the ignition switch to LOCK (0), then turn toON (II) and observe the navigation picture.
Check for sources of electrical noise, such as
poor battery connection, alternator, defective
battery, aftermarket accessories or cell phone, and
poor pin fits at the navigation unit.
Replace the navigation unit (see page 23-155). NOTE:
Check the vehicle battery condition first.
Always make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Always check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the navigation and audio system anti-theft codes.
1. Turn the ignition switch to ON (II).
Replace the navigation unit (see page 23-155).
Refer to troubleshooting for no picture is
displayed (see page 23-119).
Di d t he i mage i mpr ov e?
Does t he nav i gat i on d i spl ay t ur n on?
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GPS icon is white or not shown Voice guidance cannot be heard, is broken
up, or there is static
YES
NO
YES
NO YES
NO
YES
NO
YES
NO
YES
NO
23-12223-122Navigation System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Make sure the vehicle is parked outside and away from buildings.
Refer to GPS Information (see page 23-142) for realtime satellite reception display.
Check for window tinting above the GPS antenna and any non-OEM accessories mounted near the
navigation unit or GPS antenna.
1. Check for metallic window tint on the windshield and electronic aftermarket accessories (possibly
hidden) mounted near the GPS antenna or the
navigation unit.
Remove tint or the accessories, and
recheck.
Go to step 2.
2. Go into the Diagnostic Menu, and use the Navi System Link test (see page 23-136) to check the
GPS antenna.
Use the Navi ECU test under Unit Check
(see page 23-139) to check for a kinked, crushed, or
disconnected GPS antenna wire. If necessary, try a
known-good GPS antenna. If icon is still red,
replace the navigation unit (see page 23-155).
Check that nothing is blocking the GPS
antenna located behind the gauge assembly, and
recheck. Substitute a known-good navigation unit,
and recheck. NOTE:
Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check that the volume setting and voice feedback are turned ON.
Check the connectors for poor connection or loose terminals.
Before troubleshooting, make sure you have the navigation system 4-digit anti-theft code.
After troubleshooting, enter the navigation system anti-theft code.
1. Press the display unit SET-UP button.
2. Check the volume setting for the navigation system.
Set the volume to an audible level.
Go to step 3.
3. Check the radio operation.
Go to step 4.
Troubleshoot the audio system.
4. Go into the Diagnostic Menu, and use the Navi System Link test (see page 23-136) to check the
radio.
Troubleshoot the audio system.
Go to step 5.
5. Test the voice control switch (see page 23-156).
Replace the navigation unit (see page 23-155).
Replace the voice control switch (see page
23-157).
Is there metallic window tint or electronic accessor ies?
Is the GPS Ant icon red? Is it set to OFF?
Can y ou hear t he r ad i o?
Is the Radio icon red?I s v oi ce cont r ol sw i t ch OK ?
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