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YES
NO
YES
NO
YES
NO
YES
NO
23-343
HFL-VOICE CONTROL SWITCH 5P CONNECTORNAVI GUIDE (GRY)
NAVIGATION UNIT CONNECTOR D (12P)
NAVI GUIDE (GRN)
HFL-VOICE CONTROL SWITCH 5P CONNECTORREMOTE GND (BRN)
NAVIGATION UNIT CONNECTOR A (24P)
REMOTE GND (BRN)
7. Check for continuity between navigation unitconnector D (12P) terminal No. 1 and HFL-voice
control switch 5P connector terminal No. 2.
Go to step 8.
Repair open in the wire between the
navigation unit and the HFL-voice control switch, or
replace the cable reel.
8. Disconnect navigation unit connector A (24P). 9. Check for continuity between navigation unit
connector A (24P) terminal No. 5 and HFL-voice
control switch 5P connector terminal No. 4.
Replace the navigation unit (see page 23-355).
Repair open in the wire between navigation
unit and voice control switch, or replace the cable
reel.
10. Use the Mic Level dia gnostic under Functional
Setup (see page 23-309) to check the operation of
the microphone.
Check the operation of the voice control
system (see the Navigation System Manual).
Go to step 11.
11. Check the HFL DTCs (see page 23-360).
Repair the indicated DTCs.
Substitute a known-good HFL-navigation
microphone (see page 23- 358), then reconnect all
of the connectors and recheck. If the symptom/
indication goes away, replace the original
microphone. If the symptom/indication is still
present, replace the navigation unit (see page
23-355).
Wire side of female terminals
Wire side of female terminals Wire side of female terminals
Wire side of female terminals
I s t her e cont i nui t y ? I s t her e cont i nui t y ?
I s t he mi cr ophone oper at i onal ?Ar e t her e any DT Cs i nd i cat ed ?
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Vehicle position icon constantly leaves road,
moves erratically, or is displayed very far
from actual vehicle position
YES
NO YES
NO
YES
NO
23-344Navigation System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Check that the GPS antenna is plugged in.
This is not the same condition as when driving off- road (or on a fire or logging road). This condition is
caused by a loss of map matching from a bad sensor
input. Check for after market window tinting or other
objects that can block the GPS signal. Always do the
Map matching (see page 23-269) before proceeding
with the troubleshooting.
Make sure that the correct DVD color and version are installed.
Inspect the DVD for dirt or damage.
Check any official Honda service website for more service information about the navigation system.
Check the GPS signal reception in an open area.
1. Check the GPS icon on the navigation screen.
Do the troubleshooting for GPS icon is white
or not shown (see page 23-341).
Go to step 2. 2. Go into the Self-Diagnosis Mode, and use the Yaw
Rate test (see page 23-314) to check the yaw rate
sensor.
3. Go into the Self-Diagnosis Mode, and use the Car Status test (see page 23-315) to check the vehicle
speed pulse.
The condition may be normal. Check to see if
the condition occurs in the same place in a known-
good vehicle. If it does, the problem could be in the
database.Gotostep4.
If the problem is the yaw rate sensor, replace
the navigation unit (see page 23-355). If the
problem is the vehicle speed pulse, check for an
open in the wire between the navigation unit and
the ECM/PCM (VSP signal). If the wire is OK,
substitute a known-good navigation unit, and retest.
If the problem goes away, replace the original
navigation unit. If the problem is still present,
replace the ECM/PCM.
4. Substitute a known-good navigation unit, and check to see if the problem occurs in the same
place.
The problem is in the database. Report the
problem according to the Navigation System
Manual under Reporting Errors.
Replace the original navigation unit (see page
23-355).
Is the GPS icon white? Ar e t he y aw r at e sensor and v ehi cl e speed pul se
OK ?
Does t he pr obl em occur i n t he same pl ace?
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Vehicle icon wanders across the map when
driving (does not follow a displayed road) or
map or vehicle ICON spins
YES
NO
YES
NO YES
NO
YES
NO
23-345
NOTE:
Check the vehicle battery condition first.
This is not the same condition as when driving off-road (or on a fire or logging road).
This condition is caused by a loss of map matching from a bad sensor input. Check for aftermarket or
other objects that can block the GPS signal. Always
perform Map matching (see page 23-269) before
proceeding with the troubleshooting.
Always check for and resolve all CAN DTCs before troubleshooting the navigation system.
Verify that the correct navigation unit is installed for this model. Go into the Diagnostic mode, and use
Version (see page 23-316).
Make sure that the correct DVD color and version are installed.
Check for aftermarket metallic window tinting.
Inspect the DVD for dirt or damage.
Check any official Honda service website for more service information about the navigation system.
Before troubleshooting, make sure you have anti- theft codes for the navigation system.
After troubleshooting, enter the anti-theft codes for the navigation system.
Check the DVD for damage or scratches.
Check for connectors for poor connections or loose terminals.
1. Check the GPS icon on the navigation screen.
Do the troubleshooting for GPS icon is white
or not shown (see page 23-341).
Go to step 2.
2. Go into the Self-Diagnostic mode, and use the Yaw Rate diagnosis (see page 23- 314) to check the yaw
rate sensor.
Go to step 3.
Replace the navigation unit (see page 23-355). 3. Go into the Diagnostic mode, and use the Car
Status diagnosis (see page 23-315) to check the
vehicle speed pulse (VSP) and the BACK signals.
The problem may be a characteristic of the
system. Check to see if the problem occurs in the
same place in a known-good vehicle. If it does, the
problem could be in the database. Go to step 4.
If the problem is the vehicle speed pulse, troubleshoot the vehicle speed signal circuit. BLU
wire for open or short. If OK, good ECM/PCM. If
the problem or symptom goes Update the ECM/
PCM (see page 11-227) if it does not have the
latest software or substitute a known-good ECM/
PCM (see page 11-228).
If the BACK signal is indicated ON (I), when in any shift lever position other than reverse,
troubleshoot the back-up light switch circuit or
MICU (A/T).
4. Substitute a known-good navigation unit (see page 23-355), and check to see if the problem occurs in
thesameplace.
The problem is in the database and should
be considered a characteristic of the system.
Report the problem according to the Navigation
System Owner’s Manual under Reporting Errors
and look for improvements in future databases.
Replace the navigation unit (see page 23-355).
Is the GPS icon white or missing?
I s t he y aw r at e sensor OK ? Ar e t he v ehi cl e speed pul se and t he BACK si gnal s
OK ?
Does t he pr obl em occur i n t he same pl ace?
08/08/21 14:17:51 61SNR030_230_0348
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DVD read error messages Navigation cannot control HVAC by voice
command
Diagnostic Test: Car Status
YES
NO YES
NO
23-34623-346Navigation System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Confirm the correct DVD color and version is installed in the navigation unit (see page 23-270).
Refer to General Troubleshooting for a list of common DVD screen error messages and the
probable causes (see page 23-319).
Check any official Honda service website for more service information about the navigation system.
Go into the Diagnostic mode and use the ECU Info diagnostic (see page 23-305) to check the status of the
DVD cover.
Inspect the navigation DVD for scratches or damage.
The following troubleshooting is for the error message shown on the error messages table
(see page 23-319).
1. Check the DVD-ROM reading surface for scratches and finger prints.
Clean or replace the DVD-ROM (see page
23-270).
If the problem occurs occasionally when the
system is cold, this is normal. If the problem occurs
frequently when driving, replace the navigation
unit (see page 23-355). NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Check for and resolve all CAN DTCs before troubleshooting the navigation system.
If the Hard Error Code stored, check the Hard Error Code troubleshooting first.
Before troubleshooting, make sure the anti-theft codes for the navigation system.
After troubleshooting, enter the anti-theft codes for the navigation system.
Verify that the correct navigation unit is installed for this model. Go into the Diagnostic mode, and use
Version (see page 23-316).
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
1. Connect the HDS to the DLC. Check for B-CAN or F-CAN DTCs in the data list.
Troubleshoot and repair all CAN related
DTCs, and then retest.
Go to step 2.
Ar e t her e any scr at ches or f i nger pr i nt s on t heDV D-ROM r ead ing sur f ace? Ar e t her e any DT Cs i n t he B-CAN or F -CANsy st ems?
08/08/21 14:17:52 61SNR030_230_0349
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YES
NO
YES
NO
System always comes up in in-line
diagnostic mode
23-34723-347
In Line Diag
123
456
789
0
Navi ECU
Display XXXXCorrect PIN
GPS Antenna
RR Camera RadioXM
HFL
A/C
Exit Diag
Start Diag
BACK
Delete Done
KA
2. Turn the ignition switch to ON (II).
3. Select the Self-Diagnosis mode.
4. Check for error code in the Error History.
Refer to the Hard Error Code
troubleshooting.
Go to step 5.
5. Substitute a known-good climate control unit. Reconnect all connectors, and retest.
Replace the original climate control unit
(see page 21-75).
Replace the navigation unit (see page 23-355). 1. When a navigation unit is powered up for the first
time at the factory, the factory diagnosis screen (In
Line Diag) appears. Normally the factory performs
the steps necessary to verify proper operation, and
terminate the factory diagnostic. Until the proper
confirmation sequence is performed, the screen
will appear every time the vehicle is started.
2. Follow the steps to prevent the screen from showingupinthefuture:
Hold down the buttons (Menu, Map/Guide, and Cancel) for about 5 seconds. The Select
Diagnosis Items screen appears.
Hold down the Map/Guide button for 5 10 seconds. A screen with a Complete button,
appears.
Touch Complete, and then the Return button (the system may re-boot).
Restart the vehicle, and confirm normal operation by completing the PDI of the
navigation system Service Bulletin.
Are there any Hard Error Code stored?
Does t he sy mpt om go aw ay ?
08/08/21 14:17:52 61SNR030_230_0350
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Display day/night mode does not work or
does not work properly System locks up or freezes constantly
YES
NO
YES
NO YES
NO
23-34823-348Navigation System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connection or loose terminals.
Before troubleshooting, get the navigation system anti-theft code.
After troubleshooting, enter the navigation system anti-theft code.
Full brightness on the instrument panel brightness control with the head lights turned on causes the
system to stay in the day mode, even when the lights
are on.
1. Make sure the instrument panel brightness control is not on full brightness. Turn the headlights on,
and adjust the dash brightness to the middle range.
2. Change the day/night mode under Set-up to AUTO, and recheck.
The system is OK at this time.
Go to step 3.
3. Go into the Diagnostic Menu and use the Car Status test to check for an ILL signal (see page 23-315).
Replace the navigation unit (see page 23-355).
Check the ILL circuit between the
navigation unit and the No. 14 (7.5 A) fuse in the
under-dash fuse/relay box. NOTE:
Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
1. Start the engine, and turn the ignition switch to LOCK (0), then turn the ignition switch to ON (II).
The system is OK at this time.
Check the DVD for scratches or damage, and
the navigation unit for water damage. If OK, go into
the Diagnostic Menu, and do all of the Unit Check
tests (see page 23-305). Also check for low battery
charge or poor charging system performance.
Does t he d i spl ay change t o d ay and ni ght mod es w hen t ur ni ng t he head l i ght s on and of f ?
I s t he I LL si gnal OK ? Does the system reboot?
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Navigation display stays on with ignition
switch in LOCK (0) Navigation cannot control audio system
YES
NO
YES
NO
YES
NO YES
NO
YES
NO
23-34923-349
NOTE:
Check the connectors for poor connections or loose terminals.
Before troubleshooting, get the navigation system anti-theft code, then write down the audio presets.
After troubleshooting, re-enter the anti-theft code, and re-initialize the navigation system, then enter the
audio presets.
Check for aftermarket accessories that use the same power circuit. A feedback can cause this problem.
1. Remove the key from the ignition.
Go to step 2.
The system is OK at this time.
2. The vehicle may have been used as a demonstration vehicle at an event like an auto
show. In these events, power is often jumpered to
the navigation system so that the ignition key is not
needed in the vehicle. At the end of the show, the
jumper wire may not have been removed. Check
the navigation unit connector A (24P) for a non-
factory jumper wire in series with the factory cable.
Remove the jumper wire, and re-test. Return
the jumper wire to Tech Line.
Go to step 3.
3. Check if the audio unit works.
Troubleshoot the ACC circuit for a short to
power with another circuit.
Replace the navigation unit (see page 23-355). NOTE:
Check the vehicle battery condition first.
Verify that the correct navigation unit is installed for this model. Go into the Diagnostic mode and use
Version (see page 23-316).
Check for connectors for poor connections loose terminals.
Before troubleshooting, make sure you have anti- theft codes for the navigation system.
After troubleshooting, enter the anti-theft codes for the navigation system.
Make sure that the correct navigation DVD color and version are installed.
Inspect the navigation DVD for dirt or damage.
Check any official Honda service website for more service information about the navigation system.
1. Make sure the anti-theft code for the navigation system is entered.
2. Go into the Diagnostic Menu, and use the Navi System Link test (see page 23-297).
Do the troubleshooting for the voice
guidance cannot be heard (see page 23-341).
Go to step 3.
3. Substitute a known-good navigation unit (see page 23-355), and recheck.
Replace the navigation unit (see page 23-355).
Do the audio system troubleshooting.
Does t he nav i gat i on scr een st ay on?
Is t her e a j umper w i r e?Does the audio unit work with the ignition switchoff? Is the Radio icon red?
Can t he nav i gat i on cont r ol aud i o?
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Navigation cannot control XM radio Navigation frequently asks for anti-theft
code and/or needs GPS initialization
YES
NO
YES
NO YES
NO
YES
NO
23-35023-350Navigation System
Symptom Troubleshooting (cont’d)
NAVIGATION UNIT CONNECTOR A (24P)
BBACKUP(WHT)
NAVIGATION UNIT CONNECTOR A (24P) ACC RADIO (PUR)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
1. Start the vehicle.
2. Make sure the anti-theft code for the navigation system is entered.
3. Go into the Diagnostic mode, and use the System Links diagnosis (see page 23- 297).
Do the troubleshooting for the voice
guidance cannot be heard (see page 23-341).
Go to step 4.
4. Substitute a known-good navigation unit (see page 23-355).
Replace the navigation unit (see page 23-355).
Replace the XM receiver (see page 23-258). NOTE:
This is often caused by a loss of battery power, a low or poor battery condition, or a poor ground.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
1. Measure the voltage between navigation unit connector A (24P) terminal No. 24 and body ground.
Go to step 2.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
2. Turn the ignition switch to ON (II).
3. Measure the voltage between navigation unit connector A (24P) terminal No. 14 and body ground.
Go to step 4.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
Wire side of female terminals
Wire side of female terminals
Is the X M icon red? Can t he nav i gat i on sy st em cont r ol X M r ad i o? Is there battery voltage?
Is there battery voltage?
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