2006 ACURA CSX navigation system

How to Identify Navigation DVD Versions,
and How to Inspect A DVD for Damage
23-271
To determine the navigation version on a particular
model, start the engine, then locate the navigation unit.
Open the DVD door, and push the eject button to eject
the DVD. Hold the DVD by the edges, and check for
these items: Check any official Acura service website for more service information about the navigation DVDs.
 The DVD label color.
 Read the DVD version on the label, and note it on the repair order. The version number is near the bottom
of the label text (for example, ver: 4.23A). You will
need this version number:
– To verify that the DVD version is appropriate for the vehicle. Check any official Honda service website
for more service information.
– Any time you call Tech Line regarding a navigation system issue.
– To answer client inquires concerning update or coverage issue.
NOTE: Client’s may obtain DVDs from sources
outside the normal ordering process. If you
determine this is the case, recommend that your
customer purchase the appropriate DVD from the
Acura Disc Fulfillment Center (see ORDERING A
DVD).
– Check the underside of the DVD for signs of mishandling. Deep scratches, or random scratches,
light swirl marks, or fingerprints can cause random
lock-ups, reboots, erratic voice response, erratic
positioning errors, and DVD read or format errors.
NOTE: A damaged DVD is not covered under
warranty unless the disc is damaged by the
navigation unit. Damage by the navigation unit
typically appears as circular scratches caused by
something rubbing against the DVD as it spins. The
damage may appear as arcs or complete circles on
the DVD reading surface.
– Verify that the underside of the DVD is silver, and not a copy with a blue color. Copies will not work
properly and can cause other symptoms that mimic
hardware problems.  Incorrectly colored DVDs being put into navigation
vehicles. This causes the system to either display
error messages, or causes system malfunctions that
mimic a hardware problem. This results in the client
leaving with a malfunctioning navigation system.
 The DVD version provided to the client is out-of date or incompatible with a particular model. This
inconveniences your client by delaying the repair, or
by causing additional (and unnecessary) returns to
your dealership.
 The client experiences bugs or other issues that have already been resolved in later versions currently
available at the fulfillment desk.
If the DVD is defective, or has any of the issues
mentioned above, return the vehicle to your client and
recommend that they order the proper DVD from the
Acura Disc Fulfillment Center.
NOTE: Navigation DVDs do not come with replacement
navigation units. If you are replacing a navigation unit
because it is defective (following appropriate service
manual troubleshooting), and the DVD does not eject,
order a DVD. See Obtaining a navigation DVD.
(cont’d)
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How to Answer Client Questions About
Navigation CoverageHow do I find the local address of a business
that is part of a national chain (for example,
Starbucks)?
Precaution on Client ‘‘Sneak Previews’’
Is my address covered by the navigation system?
Is my city covered by the navigation system?
The gas station on my corner is now a restaurant. Why
is it still incorrect in the navigation system?
23-272Navigation System
General Troubleshooting Information (cont’d)
Some clients may ask questions regarding a city,
address, or POI (point of interest) covered by the
navigation system. It is better to verify a coverage
question on an actual vehicle than to disappoint your
client by promising coverage that may be incomplete or
missing in their area. The following suggestions can be
used to answer coverage inquiries from your client.
Using a current production vehicle (of the same model),
try and enter the client’s address (street first) to see if
their area is covered. Always enter the street first,
because sometimes their city may be included in a
neighboring township, or under some larger
metropolitan city name. If the address is shown in a
later year vehicle, but not your client’s vehicle, you
might recommend that your client purchase an update.
For general questions about whether a city is covered,
view the map coverage link on the DVD order site. On
the site, select a year, and select a model, then click on
the Coverage link. You then select a state or province,
and the cities are listed. Of course, this does not
guarantee that the customer’s road or address is in the
system. Verifying on an actual production vehicle is
always the best guarantee that your information is
accurate.
For POI-related client questions, explain that
businesses are constantly moving, and there can be a
considerable lag in updating the m
illions of POIs in the
system. The database is updated annually, and the best
way to the verify whether the POI is accurate is verify
the inquiry on a current production vehicle.
Answers to these and other questions regarding
coverage can be found in these locations:
 In the Frequently Asked Questions section of the navigation system manual.
 At the online DVD order site, by clicking on the FAQs link. There are three ways to find the local address to
businesses:
 If you know the phone number of the business, select Phone Number and enter the 10 digit phone number
(area code plus seven digit number).
 Select Category, then Restaurant. Enter the keyword Star. The resulting list includes all restaurants that
have the letters Star anywhere in the name.
 Select Name and enter Starbucks. For more common business names, like McDonalds, you may have to
search through a list that includes other businesses
like McDonalds Welding, McDonalds Automotive, etc.
Your client might request a look (or sneak preview) at
features in the latest navigation software. You should
never preview a navigation DVD in a client’s vehicle.
Inserting a newer DVD installs the latest software from
the DVD into the memory of the client’s navigation
system. When the original DVD is reinstalled, the newer
software remains in memory and is often incompatible
with the client’s original DVD Map and POI database, or
software.
If your client wishes to see the latest navigation
coverage or software features, demonstrate it on an in-
stock vehicle that already has the latest DVD version.
If a newer version is loaded either by the dealer or the
client, the only remedy is to enter the navigation
diagnostic mode’s Version screen and do a forced
download. Check any official Honda service website for
more information about what patches may need
reinstalling.
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Î
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How to Check Error History
Hardware Error History
Software Error (Soft error) History
23-273
Return
System Links Help
Exit Diag
ReturnReturn
Navi.ECUSelect Diagnosis Items Self- Diagnosis Mode
Detail Information & Setting
(Navi will check internal function. connections, etc.
Perform this test with vehicle stopped and engine running.)
(Individual Diagnostic screens to confirma specific diagnostic screen.)
XM
Error
History
Yaw
Sensor Car Status
ECU Info. Hard Key
DVD Mic
HFL
Press any icon if you want to see details. GPS Ant. R. Camera
Display Radio
A/C
Return
ReturnError History
Hard Error Soft Error
Hard Error
Clear Save
0/0
1. 2705 HFL Diag
2004:12:31 - 19:15:55
2. 2707 Mic Diag 2004:12:31 - 19:15:50
2. 2707 GPS Diag:Antenna
2004:12:31 - 19:15:12
The Error History feature is to record intermittent
navigation issues that occur while using the system.
Sometimes the client complaint cannot be duplicated.
The error history may record the information needed to
diagnose the problem. To check the error history:
1. Start the engine.
2. Press and hold the MAP/GUIDE, MENU, and CANCEL buttons for 3 seconds.
3. When the Select Diagnosis Items menu is displayed, select Detail Information & Setting.
4. When the navigation unit has hard codes, the Error History icon appears yellow when the Self
Diagnosis mode (System links) screen is displ ayed.
When no hard errors are stored, the icon appears
gray. To view the errors with their DTC codes,
select the error history icon. 5. Select Hard Error.
NOTE: Soft errors are for factory use only.
6. The Hard Error screen displays the following information for each error:
 The DTC trouble code for the error
 A brief description of the DTC code
 The date and time when the error occurred.
NOTE:  To see additional errors, use the joystick to select UP or DOWN.
 Select Clear to delete the error history. The Save feature is for factory use only.
7. Use the DTC Symptom Troubleshooting table to troubleshoot the error.
8. Clear the DTCs.
9. Select Return to exit the error history.
Software errors are not available. They are for factory
use only.
(cont’d)
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Î

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How to Clear Error History
Hard error history is displayed
Soft error history is displayed (Soft errors are for
factory use only)Hard error history clear
Soft error history clear (Soft errors are for factory
use only)
23-274Navigation System
General Troubleshooting Information (cont’d)
Return
Return Return
ReturnHard Error
Clear Save
0/0
1. 2705 HFL Diag
2004:12:31 - 19:15:55
2. 2707 Mic Diag 2004:12:31 - 19:15:50
2. 2707 GPS Diag:Antenna
2004:12:31 - 19:15:12
Soft Error
1. APPLI 31000001 (2004:12:31 - 19:15:08)
00000000
2. APPLI 31000001 (2007:03:01 - 10:53:54)
3. APPLI 12004100 (2004:12:31 - 19:15:12)
Clear Save
0/0
00000000 00000000 00000000
00000000 00000000 00000000 00000000
00000001 00000105 ffffff2c 00000000 Hard Error
Yes No
Clear Error History
Soft Error Yes No
Clear Error History
1. Do the steps in How to check Error History.
2. Select Clear in the error menu.
NOTE: By selecting Clear, all software and hardware errors stored in history are erased at the same
time.
 Save is for factory use only. 3. After selecting Clear, then selecting Yes, both Hard
Error history and Soft Error history are cleared at
thesametime.
4. Press return to exit.
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(#'#
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DTC Description CircuitFailure DetectionPageAlso Check for
23-275
DTC Troubleshooting Index




1001 FROM system Info
Error Navigation unit internal data error. (see page 23-320) Low or weak battery
voltage
1101 Media Bus Send Error Media
condition
monitoringNavigation unit internal media error. (see page 23-320) Low or weak battery
voltage
1201 DVD High Temp DVD drive Navigation unit temperature above the upper limit. Failure in navigation unit fan circuit. (see page 23-321) Low or weak
battery voltage
High temperature
around the
navigation unit
1202 DVD Low Temp DVD drive Navigation unit temperature below the lower limit. (see page 23-321) Low or weak
battery voltage
High temperature
around the
navigation unit
1301 GPS Antenna Error GPS AntennaGPS antenna circuit malfunction. (see page 23-322) Low or weak battery
voltage
1302 GPS Receiver Error 1 GPS
ReceiverGPS antenna circuit malfunction.
Navigation unit internal GPS receiver
malfunction. (see page 23-323) Low or weak battery
voltage
1303 GPS Receiver Error 2 GPS
ReceiverNavigation unit internal GPS receiver
malfunction. (see page 23-324) Low or weak battery
voltage
1305 Gyro Error 2: ECU Temp XX °C Gyro Navigation unit internal gyro malfunction. (see page 23-324) Low or weak battery
voltage
1306 Vehicle Speed Pulse Vehicle
Speed PulseVSP circuit malfunction. (see page 23-325) Check for F-CAN
DTCs
1307 DVD Read Error DVD Scratched/Dirty DVD or navigation unit internal DVD ROM drive. (see page 23-325) Low or weak battery
voltage
1402 Audio Error 2 CD Mechanical malfunction in the CD changer. (see page 23-326) Low or weak battery voltage
1409 Audio Error 9 XM XM Antenna/circuit malfunction. (see page 23-326) Low or weak battery voltage
2607 XM Diag XM GA-NET Bus circuit malfunction Open/Short. XM Antenna circuit malfunction. (see page 23-327)
2609 VRAM Diag ECU VRAM Navigation unit internal VRAM malfunction. (see page 23-329)
2610 DRAM Diag ECU DRAM Navigation unit internal DRAM malfunction. (see page 23-330)
2701 GPS Diag: Antenna GPS GPS antenna malfunction. (see page 23-330)
2702 GPS Diag: Receiver in Navi GPS GPS antenna malfunction. (see page 23-331)
2703 Aircon Diag Aircon Communication error between climate control unit and navigation unit (open/short). (see page 23-331) Check for F-CAN
DTCs
2705 HFL Diag HFL HandsFreeLink control unit internal malfunction. (see page 23-334) Check for F-CAN DTCs
2706 Gyro Diag: ECU Temp XX °C Gyro Navigation unit internal malfunction. (see page 23-336)
2707 Mic Diag Mic Mic circuit malfunction Open/Short. (see page 23-337)
Flash ROM
management
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Symptom Diagnostic procedure Also check for
23-276
Navigation System
Symptom Troubleshooting Index
































 








Navigation system stays on the GPS
initialization screen
System Initialization (see page
23-268) Navigation unit
GPS antenna/cable is
disconnected or damaged
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
Vehicle position icon constantly
leaves road, moves erratically, or is
displayed very far from actual
vehicle position Symptom Troubleshooting
(see page 23-344)
Navigation unit
GPS antenna/cable
ECM/PCM (speed and fuel pulses)
Harness/fuses/switches
System always comes up in in-line
diagnostic mode Symptom Troubleshooting
(see page 23-347)
Navigation system will not accept
security code Symptom Troubleshooting
(see page 23-353)The wrong color DVD is installed
Navigation frequently asks for anti-
theft code and/or needs GPS
initialization Symptom Troubleshooting
(see page 23-350)
Loss of voltage or poor ground
(G504, G505)
Navigation unit
Low battery voltage
Harness/fuses/switches
GPS icon is white or not shown Symptom Troubleshooting (see page 23-341) Navigation unit
Aftermarket accessories
connected to the system
The wrong color DVD is installed
The DVD is damaged or dirty
GPS antenna/cable
Harness/fuses/switches
Vehicle icon wanders across the
map when driving (does not follow a
displayed road) or map or vehicle
ICON spins Symptom Troubleshooting
(see page 23-345)
Navigation unit
GPS antenna/cable
ECM/PCM (speed signal)
No picture is displayed Symptom Tr oubleshooting
(see page 23-338) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
Picture has lines/rolls/other issues
or is an odd color Symptom Troubleshooting
(see page 23-339) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Aftermarket accessories
connected to the system
Harness/fuses/switches
Display day/night mode does not
work or does not work properly If you use the display mode
button, the auto day/night
function is disabled until you turn
the ignition switch to ON (II)
Symptom Troubleshooting
(see page 23-348)Display brightness set to High in
day or night mode
Gauge control module
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
System locks up or freezes
constantly Symptom Troubleshooting
(see page 23-348) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
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SymptomDiagnostic procedure Also check for
23-277

















 







Voice guidance cannot be heard, is
broken up, or there is static
Symptom Troubleshooting
(see page 23-341) Volume or voice feedback setting
(see Owner’s manual)
Navigation unit
Stereo amplifier
Harness/fuses/switches
Voice control does not work/
respond Symptom Troubleshooting
(see page 23-342) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Microphone harness/switches
HandsFreeLink control unit
Navigation cannot control HVAC by
voice command Symptom Troubleshooting
(see page 23-346) The wrong color DVD is installed
Harness/fuses/switches
Wrong navigation unit (model
code)
Navigation cannot control XM radio Symptom Troubleshooting (see page 23-350)Low or weak battery
Navigation cannot control audio
system Symptom Troubleshooting
(see page 23-349)Wrong color DVD
Navigation display buttons do not
work or respond properly Symptom Troubleshooting
(see page 23-340) Navigation unit
Open/short between the XM
receiver or the GA-Net bus
The wrong color DVD is installed
The DVD is damaged or dirty
Today’s Destinations button is dim
and not selectable in the Enter
destination by screen (grayed-out) The client has not entered a group
of locations for Today’s Destinations.
This is normal. The button is only
selectable if the client is using this
functionSee Owner’s Manual
Some set-up and information
functions of the navigation system
are grayed-out and do not work Client did not select OK from
Disclaimer screen. Refer to System
Function Diagram (see page 23-289)
Previous Destinations button is dim
and not selectable in the Enter
destination by screen (grayed-out) The vehicle may be new, or the
customer deleted the destination.
Enter a destination, and allow the
system to route to it. After the trip,
the Previous Destinations button
will be selectable
Address cannot be found or system
gives poor routing Verify proper operation and
system limitations using the
owner’s manual.
See Answering client question
Navigation coverage in general
troubleshooting
Refer to Database limitation in the
navigation system manual to
report database errorsDatabase limitations (address not
in database)
The wrong color DVD is installed
OPEN/CLOSE function of the display
does not work Symptom Troubleshooting
(see page 23-351) Navigation unit
Harness
Navigation display will not close Symptom Troubleshooting (see page 23-352) Navigation unit
Harness
Navigation display does not open or
opens part way Symptom Troubleshooting
(see page 23-352) Navigation unit
Harness
(cont’d)
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SymptomDiagnostic procedure Also check for
23-278Navigation System
Symptom Troubleshooting Index (cont’d)

















PC card will not play/card icon on
audio screen cannot be selected
Symptom Troubleshooting
(see page 23-234)Navigation unit
Navigation display stays on with
ignition switch in LOCK (0) Symptom Troubleshooting
(see page 23-349) Harness/fuses/switches
Aftermarket accessories
connected to the system
DVD read error messages Symptom Troubleshooting (see page 23-346) Navigation unit
The wrong color DVD is installed
Damaged DVD
Navigation system will not go
beyond the disclaimer screen and
displays the OK button See navigation display buttons do
not work or respond properly
The wrong color DVD is installed
Scratched or damaged DVD
Navigation unit
The navigation anti-theft code card
is lost or missing See anti-theft feature (see page
23-266)
The vehicle icon lags behind when
the vehicle turns See self-inertial navigation
limitations (see page 23-266) Aftermarket accessories
connected to the system
GPS antenna/cable
Navigation screen is darker than
normal or takes time to brighten
when it is cold See LCD unit limitations (see page
23-267)
The navigation clock is off by 1 to 3
hours after replacing the navigation
unit See service precautions (see page
23-268)
Perform map matching (see page
23-269)
GPS antenna/cable
Check and adjust the clock
settings
A new navigation DVD is needed See obtaining a navigation DVD (see page 23-269)
Time is not correct Reset Time Adjustment in set-up The wrong colored DVD or version is installed
The DVD is scratched or dirty See DVD Handling and Cleaning (see page 23-270)Navigation unit
The wrong DVD was installed and
now the system does not function
properly See Precaution client Sneak
Previews (see page 23-272)
Install the correct version DVD
Check any official Honda service
website for more service
information about the navigation
system.
A specific city cannot be found See How to answer client questions about navigation coverage
(see page 23-272) The DVD is scratched or dirty
Refer to Database limitation in the
navigation system manual to
report database errors
The Honda Globe Screen (not the
Acura Globe Screen) appears every
time the vehicle is started Symptom troubleshooting
(see page 23-354)
Also see the symptom The wrong
DVD was installed and now the
system does not function properly
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