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Page 2614 of 2893

ACURA CSX 2006 Service Repair Manual ´
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YES
NO
YES
NO YES
NO
23-328Navigation System
DTC Troubleshooting (cont’d)
XM RECEIVER CONNECTOR A (14P)
GA-NET
BUS
(BL

Page 2628 of 2893

ACURA CSX 2006 Service Repair Manual Î

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Voice control does not work/respond
Diagnostic Test: Mic Level
YES
NO
YES
NO
YES
NO
23-342Navigation System
Symptom T

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Voice control does not work/respond
Diagnostic Test: Mic Level
YES
NO
YES
NO
YES
NO
23-342Navigation System
Symptom Troubleshooting (cont’d)
NAVIGATION UNIT CONNECTOR D (12P)
NAVI GUIDE (GRN)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the connector for poor connection or loose terminals.
Before troubleshooting, make sure you have the navigation system anti-theft codes.
After troubleshooting, enter the anti-theft codes for the navigation system.
Before assuming that a voice complaint is hardware
related, ensure that the voice control system is being
operated correctly. Make sure you are on the correct screen when trying to issue a voice command. For instance, the
command ‘‘Find the nearest Italian Restaurant’’ only
works on a Map screen.
(See the Navigation System Manual for a complete
list of allowed voice commands for the information
being displayed.)
Close the windows, moonroof, and doors.
Set the fan speed to low (1 or 2).
Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the
ceiling.
Pause after pressing the navigation TALK button, then give a voice command clearly in a natural
speaking voice. If the system cannot recognize your
command, speak louder.
If the microphone picks up voices other than yours, the system may not interpret your voice commands
correctly.
If you speak a command with something in your mouth, or your voice is too husky, the system may
misunderstand your command.
Compare the system operation with a known-good vehicle. Have more than one person test the system
operation. If the like known-good vehicle performs
the same, if is a characteristic of the system. 1. Turn the ignition switch to ON (II).
2. Go into the Self-Diagnosis Mode select, Mic Icon
Menu, and use the Mic Level test under Functional
Setup (see page 23-309) to check the operation of
the navigation Talk and Back buttons.
step 10
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Do the voice control switch test (see page 23-357).
Go to step 5.
Replace the HFL-voice control switch.
5. Disconnect the HFL-voice control switch 5P connector and navigation unit connector D (12P).
6. Check for continuity between body ground and navigation unit connector D (12P) terminal No. 1.
Repair short to body ground in the wire
between the navigation unit and the voice control
switch, or replace the cable reel.
Go to step 7.
Wire side of female terminals
Ar e t he nav i gat i on T ALK and BACK but t onsoper at i onal ?
I s t he v oi ce cont r ol sw i t ch OK ?
Is there continuity?
08/08/21 14:17:51 61SNR030_230_0345
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Page 2633 of 2893

ACURA CSX 2006 Service Repair Manual µÎ

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System always comes up in in-line
diagnostic mode
23-34723-347
In Line Diag
123
456
789
0
Navi ECU
Display X

Page 2639 of 2893

ACURA CSX 2006 Service Repair Manual (##
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Navigation system will not accept security
code
YES
NO
YES
NO YES
NO
YES
NO
YES
NO
23-353
NOTE:
Check the v

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Navigation system will not accept security
code
YES
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NO YES
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NO
23-353
NOTE:
Check the vehicle battery condition first.
The system will not operate without the 4-digit security (anti-theft) code. Follow the this procedure.
(After 10 consecutive tries, you must cycle the key to
continue trying)
The Navigation System Diagnosis and Core Return From is available online, under Job aids, and can be
printed out for recording this information. This
information will help the reman facility determine
what caused the failure.
Check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the anti- theft codes for the navigation system.
Verify that the correct navigation unit is installed for this model. Go into the Diagnostic mode, and use
Version (see page 23-316).
Make sure that the correct navigation DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
1. Go into the System diagnosis menu (see page 23-297), select Unit check, and then ECU info. A
brief diagnostic runs for 20 seconds, and the serial
number is displayed.
Go to step 4.
Go to step 2.
2. Remove the navigation unit (see page 23-355).
3. Check the serial number on the label on the underside of the navigation unit.
Go to step 4.
Replace the navigation unit (see page 23-355). 4. Using the serial number, look up the navigation
security code in the Interactive Network. (click:
Service, Vehicle Information, Anti-Theft code
Inquiry, and then select Navigation from the
Product dropdown box). Enter the serial number.
Go to step 5.
Call the Warranty Department to obtain the
code (the telephone number is in the PDI service
bulletin).Thengotostep5.
5. Check that the obtained code works to bypass the code screen in the navigation system.
The system is OK at this time Return the
vehicle to the client, and give them the anti-theft
code.
Go to step 6.
6. Try entering four zeros (0000) in place for the code.
Replace the navigation unit, and enter
Security code is 0000 in the problem description
field of the core return form.
Replace the navigation unit, and enter Won’t
take security code (as proof, enclose the sticker that
contains the Serial number and the Code) in the
problem description field of the core return form.
Is t he ser i al number d i spl ay ed ?
Is the serial number conf irmed on the underside oft he nav i gat i on uni t ? Is a 4-digit code displayed on the screen?
Doesthecodework?Do t he f our zer os w or k t o by pass t he cod e scr een?
08/08/21 14:17:53 61SNR030_230_0356
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Page 2640 of 2893

ACURA CSX 2006 Service Repair Manual (##
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The Honda Globe Screen (not the Acura
Globe Screen) appears

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The Honda Globe Screen (not the Acura
Globe Screen) appears every time the vehicle
is started
YES
NO
YES
NO
YES
NO
23-35423-354 Navigation System
Symptom Troubleshooting (cont’d) CD, DVD, and PC Card Removal/
Installation
A
A
NOTE: The navigation DVD and the navigation unit are
correct for the vehicle, but earlier and possibly later
versions of the navigation software may have been
installed. When this happens, the software may not be
recognized by the navigation unit, and could cause the
navigation unit to revert to a H onda model profile.
1. Remove the navigation unit (see page 23-355) and verify that the part number printed on the
navigation unit label is the correct one for the year/
model vehicle you are working on.
Go to step 2.
Replace the navigation unit with the correct
unit for the year/model vehicle you are working
on.
2. Reinstall the navigation unit.
3. Remove the navigation DVD (see page 23-354).
4. Note the software version marked on the navigation DVD label and verity if it is the correct
version for the vehicle year/model you are working
on by checking any official Honda service website
for more service information about the navigation
system and navigation software.
Replace the navigation unit (see page 23-355).
Go to step 5.
5. Obtain the correct version DVD (see page 23-269) and install it.
The problem is resolved, troubleshooting is
complete. The system still shows a Honda Globe Screen.
Replace the navigation unit (see page 23-355). If the displays Open and Close buttons do not work, you
must manually open the display to remove the client’s
Navigation DVD, CD, and possibly their PC card. Follow
to the steps.
1. Remove the navigation unit from the vehicle (see page 23-255).
2. On the bench, carefully pull the display (A) straight out (about 1/2 inch).
3. Fold down the display (A).
I s t he cor r ect nav i gat i on uni t i nst al l ed based on t he par t number ?
I s t he sof t w ar e v er si on mar k ed on t he nav i gat i onDV D l abel t he cor r ect one f or t he v ehi cl e y ear /mod el y ou ar e w or k i ng on?
Does t he nav i gat i on sy st em boot -up w i t h t he Acur aGl obe Scr een?
08/08/21 14:17:53 61SNR030_230_0357
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Page 2641 of 2893

Page 2649 of 2893

ACURA CSX 2006 Service Repair Manual Introduction
Checking Cell Phone CompatibilityVoice Control Tips and Improving Voice
Recognition
23-361
The HFL system works only with Honda approved
Bluetooth
-enabled cell phones with a hands-free
p

Introduction
Checking Cell Phone CompatibilityVoice Control Tips and Improving Voice
Recognition
23-361
The HFL system works only with Honda approved
Bluetooth
-enabled cell phones with a hands-free
profile. If you are not sure if a particular cell phone is
compatible with the HFL system, Acura has a dedicated
call center at 888-528-7876 and website www.acura.
com/handsfreelink to answer your questions.
The HFL system allows you to make and receive hands-
free calls. It cannot control the phone’s performance
(call quality and signal strength). For more information
about performance and performance problems, refer to
Dropped Calls.
The most important step in troubleshooting HFL issues
is to identify the model, software version, and wireless
carrier of the phone in question. Not all phones with the
Bluetooth feature and a hands-free profile are
compatible with the HFL system.
Go to handsfreelink.com, and check if the client phone
is approved to work with Honda HFL system.
NOTE: The lists of approved, archived, and currently testing phones are constantly changing, so make sure you
view them frequently.
Phones are added as they are approved.
Phones can be removed from the approved list if a software bug is discovered that makes the phone
incompatible. These phones can be added back to the
approved list if the phone manufacturer corrects the
bug.
If the software bug is corrected, a new software version is created and may be listed in the Supported
Features section of the phone.
The software versions that are approved are now being listed in the Software Version field.
If you cannot access the Acura website, call the HFL call center at 888-528-7876 for further assistance. The
call center is open Monday thru Friday from 6:00 a.m.
to 6:00 p.m. CT; Saturday from 7:00 a.m. to 6:00 p.m.
CT; and Sunday from 8:00 a.m. to 6:00 p.m. CT. To give a voice command to the HFL system, press and
release the HFL TALK button. Always wait for the beep,
then give your command in a clear, natural voice. The
HFL microphone is on the ce
iling by the map lights.
If the HFL system doesn’t recognize your voice
command, you’ll hear ‘‘Pardon.’’ If your command isn’t
recognized a second time, you’ll hear ‘‘Please repeat.’’
If your command isn’t recognized a third time, the HFL
system sends you to its Help menu.
To hear a list of available options at any time, press the
HFL TALK button and say ‘‘Hands-free help.’’
The HFL system may have problems recognizing some
voices. To improve voice recognition:
Close the windows and the moonroof.
Set the fan speed to low (1 or 2) or off.
Adjust the airflow from the center vents down, so that it’s not blowing against the microphone on the ce iling.
Speak in a clear and natural voice. If the system cannot recognize your command, try speaking louder,
in a deeper tone.
If the background noise is too loud, you may need to speak louder.
If you speak with something in your mouth, or your voice is too high, the system may not interpret your
command correctly.
Find out if the problem is with one person or with everyone who uses the system. If the system has a
problem with only one person’s voice, this is a
system limitation.
(cont’d)
08/08/21 14:18:36 61SNR030_230_0364
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Page 2654 of 2893

ACURA CSX 2006 Service Repair Manual Phone Will Not Automatically Connect the
HFL
Incoming Calls
23-366HandsFreeLink System
General Troubleshooting Information (cont’d)
Many reasons for a dropped call are not related to the
HFL system.

Phone Will Not Automatically Connect the
HFL
Incoming Calls
23-366HandsFreeLink System
General Troubleshooting Information (cont’d)
Many reasons for a dropped call are not related to the
HFL system. Here are some causes for dropped calls:
If the quantity of dropped calls is about the same when the client uses the HFL system versus the
handset, the issue is likely due to the cellular phone
or carrier.
If the phone is equipped with a retractable antenna, it needs to be extended to maximize signal strength.
If a client also notices that the calls tend to drop in the same areas, the HFL system may be operating
normally, but something about the area diminishes
cellular coverage to a point where the call drops.
Hills or m ountains can block or interfere with cellular
signals.
High-rise buildings, bridges, or other large structures may block or interfere with cellular signals.
Placing the cell phone in a purse, in a metal briefcase, under the seat, in the glove box, or in the trunk can all
affect signal reception.
There are coverage gaps in the cellular service. When driving, a call is typically passed from one tower to
another. If the client drives through an area where
there is a coverage gap between towers, the call
drops.
Electrical storms, heavy rain, or overcast c onditions
interfere with signal strength.
The cell phone battery’s state of change can affect signal reception. A low battery may reduce the
phone’s ability to boost the antenna’s power and
function properly, especially in low signal strength
areas. Some phone manufacturers trade off signal
transmission and reception strength for battery life.
As the battery weakens, the signal strength may also
weaken. Some cell phones may operate more
effectively than others in low signal strength areas,
especially with a partially charged battery, and
depending on whether or not the retractable antenna
is fully extended (if applicable). On these models,
make sure the antenna is always extended to
maximize signal strength and extend battery life. If a client complains that their cell phone is not
automatically connecting to the HFL system when they
enter the vehicle, do this:
1. Make sure the Bluetooth feature is turned on in the cell phone.
2. Make sure the cell phone is properly painted to the HFL system.
3. Do a soft reset to the cell phone.
4. Check if the phone has an Authorized Connection or Trusted option.
5. Check the battery and signal strength on the cell phone. Pairing a phone requires optimal signal
strength and a nearly full battery.
If a client complains that they cannot receive incoming
calls through the HFL system, see if the call is routing to
the cell phone instead of the HFL system. An easy way
to know if the call is routed to the cell phone is when the
client says, ‘‘I can’t hear the caller, but they can hear me.’’ 1. Make sure the Bluetooth feature is turned on in the cell phone.
2. Make sure the cell phone is paired to the HFL system and linked.
3. Make sure the answer settings in the cell phone are set to multi-key or any-key answer. If the phone is
set to flip open to answer, recommend changing
the setting to Any Key or leaving the phone flipped
open when using the HFL system.
4. Make sure the Auto Answer feature is turned off in the cell phone.
5. Do a soft reset to the phone.
6. Make sure the battery is fully charged and there is adequate signal strength.
7. Ask the client if they have set specific ring tones or ringer IDs to specific contacts. If they have,
recommend using one standard ring tone for all
calls.
8. Make sure the client is pressing the HFL TALK button and not the HFL BACK button or the
navigation buttons.
08/08/21 14:18:37 61SNR030_230_0369
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