Page 2557 of 2893

How to Identify Navigation DVD Versions,
and How to Inspect A DVD for Damage
23-271
To determine the navigation version on a particular
model, start the engine, then locate the navigation unit.
Open the DVD door, and push the eject button to eject
the DVD. Hold the DVD by the edges, and check for
these items: Check any official Acura service website for more service information about the navigation DVDs.
The DVD label color.
Read the DVD version on the label, and note it on the repair order. The version number is near the bottom
of the label text (for example, ver: 4.23A). You will
need this version number:
– To verify that the DVD version is appropriate for the vehicle. Check any official Honda service website
for more service information.
– Any time you call Tech Line regarding a navigation system issue.
– To answer client inquires concerning update or coverage issue.
NOTE: Client’s may obtain DVDs from sources
outside the normal ordering process. If you
determine this is the case, recommend that your
customer purchase the appropriate DVD from the
Acura Disc Fulfillment Center (see ORDERING A
DVD).
– Check the underside of the DVD for signs of mishandling. Deep scratches, or random scratches,
light swirl marks, or fingerprints can cause random
lock-ups, reboots, erratic voice response, erratic
positioning errors, and DVD read or format errors.
NOTE: A damaged DVD is not covered under
warranty unless the disc is damaged by the
navigation unit. Damage by the navigation unit
typically appears as circular scratches caused by
something rubbing against the DVD as it spins. The
damage may appear as arcs or complete circles on
the DVD reading surface.
– Verify that the underside of the DVD is silver, and not a copy with a blue color. Copies will not work
properly and can cause other symptoms that mimic
hardware problems. Incorrectly colored DVDs being put into navigation
vehicles. This causes the system to either display
error messages, or causes system malfunctions that
mimic a hardware problem. This results in the client
leaving with a malfunctioning navigation system.
The DVD version provided to the client is out-of date or incompatible with a particular model. This
inconveniences your client by delaying the repair, or
by causing additional (and unnecessary) returns to
your dealership.
The client experiences bugs or other issues that have already been resolved in later versions currently
available at the fulfillment desk.
If the DVD is defective, or has any of the issues
mentioned above, return the vehicle to your client and
recommend that they order the proper DVD from the
Acura Disc Fulfillment Center.
NOTE: Navigation DVDs do not come with replacement
navigation units. If you are replacing a navigation unit
because it is defective (following appropriate service
manual troubleshooting), and the DVD does not eject,
order a DVD. See Obtaining a navigation DVD.
(cont’d)
08/08/21 14:15:39 61SNR030_230_0274
ProCarManuals.com
DYNOMITE -2009-
Page 2605 of 2893

µ
Error Message Table
Screen Error MessageSolution
23-319
Navigation system is unable to acquire a
proper GPS signal.Make sure there is nothing on the dashboard blocking the GPS
antenna.
If not, move the vehicle to an open space away from tall buildings,
trees, etc.
Aftermarket metallic wi
ndow tinting and other aftermarket devices
can affect the GPS reception.
Navigation unit door is open or No DVD
disc installed. Please check system. Make sure the navigation DVD is the correct color and is not
scratched or damaged. Make sure it is installed with the label side up
and the navigation unit door is snapped fully closed.
No DVD disc, please check system. Check that the navigation DVD is installed with the label side up.
Display temp is too high. System will shut
down until display cools down. This message appears briefly when the display temperature is too
high, and then the display turns off until the temperature cools down.
The system turns back on when the display cools down.
Outside temperature is low, system will
take a while to start up. The temperature is below 30 °C and the navigation unit has
difficulties reading the navigation DVD. The system will start up
when the temperate warms up.
DVD disc reading error (unformatted),
please consult your dealer. Check the navigation DVD for the correct color and software version.
Also check for deep scratches or other damage. Make sure you are
using an official Acura navigation DVD. The system cannot read
other mapping databases or video DVDs. Check any official Acura
service website for more service information about the navigation
system.
Route has not been completed. Please try
again from a different location. Routing to or from a place (new area) that is not in the database. Try
planning a different route to or from a different location that is
clearly displayed on the map (map matched).
No alternate route found. Original route
will be guided. No alternate route method was found. The original route method will
be used.
This destination cannot be found in
database. The destination was not found in the database. Try another
destination nearby, or select the destination with the jog dial.
08/08/21 14:16:45 61SNR030_230_0322
ProCarManuals.com
DYNOMITE -2009-
Page 2628 of 2893

Î
(#'#
)
µ
µ
µ
µ
µ
µ
Voice control does not work/respond
Diagnostic Test: Mic Level
YES
NO
YES
NO
YES
NO
23-342Navigation System
Symptom Troubleshooting (cont’d)
NAVIGATION UNIT CONNECTOR D (12P)
NAVI GUIDE (GRN)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the connector for poor connection or loose terminals.
Before troubleshooting, make sure you have the navigation system anti-theft codes.
After troubleshooting, enter the anti-theft codes for the navigation system.
Before assuming that a voice complaint is hardware
related, ensure that the voice control system is being
operated correctly. Make sure you are on the correct screen when trying to issue a voice command. For instance, the
command ‘‘Find the nearest Italian Restaurant’’ only
works on a Map screen.
(See the Navigation System Manual for a complete
list of allowed voice commands for the information
being displayed.)
Close the windows, moonroof, and doors.
Set the fan speed to low (1 or 2).
Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the
ceiling.
Pause after pressing the navigation TALK button, then give a voice command clearly in a natural
speaking voice. If the system cannot recognize your
command, speak louder.
If the microphone picks up voices other than yours, the system may not interpret your voice commands
correctly.
If you speak a command with something in your mouth, or your voice is too husky, the system may
misunderstand your command.
Compare the system operation with a known-good vehicle. Have more than one person test the system
operation. If the like known-good vehicle performs
the same, if is a characteristic of the system. 1. Turn the ignition switch to ON (II).
2. Go into the Self-Diagnosis Mode select, Mic Icon
Menu, and use the Mic Level test under Functional
Setup (see page 23-309) to check the operation of
the navigation Talk and Back buttons.
step 10
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Do the voice control switch test (see page 23-357).
Go to step 5.
Replace the HFL-voice control switch.
5. Disconnect the HFL-voice control switch 5P connector and navigation unit connector D (12P).
6. Check for continuity between body ground and navigation unit connector D (12P) terminal No. 1.
Repair short to body ground in the wire
between the navigation unit and the voice control
switch, or replace the cable reel.
Go to step 7.
Wire side of female terminals
Ar e t he nav i gat i on T ALK and BACK but t onsoper at i onal ?
I s t he v oi ce cont r ol sw i t ch OK ?
Is there continuity?
08/08/21 14:17:51 61SNR030_230_0345
ProCarManuals.com
DYNOMITE -2009-