Page 385 of 424
Schedule “A” — Diesel Engines
Miles 12,500 25,000 37,500 50,000
(Kilometers) (20 000) (40 000) (60 000) (80 000)
Change the engine oil and engine oil filter. X X X X
Inspect the engine air filter element. Replace as neces-
sary.XXXX
Replace the engine air filter element.XX
Inspect the boost pressure solenoid filter. Replace as nec-
essary.XXXX
Replace the boost pressure solenoid filter, if not previ-
ously replaced.X
Replace the fuel filter/water separator unit. X X
Inspect the brake linings. X X
Inspect the transfer case fluid. X
SCHEDULE “A” — DIESEL ENGINES 385
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Miles 62,500 75,000 87,500 100,000
(Kilometers) (100 000) (120 000) (140 000) (160 000)
Change the engine oil and engine oil filter. X X X X
Inspect the engine air filter element. Replace as neces-
sary.XX X X
Replace the engine air filter element.XX
Inspect the boost pressure solenoid filter. Replace as nec-
essary.XX X X
Replace the boost pressure solenoid filter, if not previ-
ously replaced.X
Replace the fuel filter/water separator unit. X X
Replace the engine timing belt, and idler pulleys. X
Inspect the engine timing belt tensioner, replace if neces-
sary.†X
Flush and replace the engine coolant. X
386 SCHEDULE “A” — DIESEL ENGINES
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Miles 62,500 75,000 87,500 100,000
(Kilometers) (100 000) (120 000) (140 000) (160 000)
Replace the engine accessory drive belt. X
Inspect the brake linings. X X
Inspect the transfer case fluid. X
† The replacement of such component is requested if
there is superficial wear, bearing clearance, or evident
grease leak.
Inspection and service should be performed anytime a
malfunction is observed or suspected. Retain all receipts.
SCHEDULE “A” — DIESEL ENGINES 387
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Page 389 of 424
IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle..............................390
▫Prepare For The Appointment............390
▫Prepare A List........................390
▫Be Reasonable With Requests.............390
If You Need Assistance...................390Warranty Information....................393
MoparParts.........................395
Reporting Safety Defects..................395
▫In Canada..........................395
Publication Order Forms..................396
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Page 390 of 424

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to you selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
390 IF YOU NEED CONSUMER ASSISTANCE
Page 391 of 424

technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
IF YOU NEED CONSUMER ASSISTANCE 391
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Page 392 of 424

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
392 IF YOU NEED CONSUMER ASSISTANCE