2004 FORD MUSTANG Owners Manual

4. Check all battery terminals and remove any
excessive corrosion before you attach the battery
cables. Ensure the vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect
any electrical surges. Turn all other accessories off.
Connecting the jumper cables
1. Connect the positive (+) jumper cable to the
positive (+) terminal of the discharged battery.
Note:In the illustrations,lightning boltsare used
to designate the assisting (boosting) battery.
2. Connect the other end of the positive (+) cable to
the positive (+) terminal of the assisting battery.
+–+–
+–+–
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3. Connect the negative (-) cable to the negative (-)
terminal of the assisting battery.
4. Make the final connection of the negative (-)
cable to an exposed metal part of the stalled
vehicle’s engine, away from the battery and the
carburetor/fuel injection system.Do notuse fuel
lines, engine rocker covers or the intake manifold as
groundingpoints.
Do not connect the end of the second cable
to the negative (-) terminal of the battery to
be jumped. A spark may cause an explosion of the
gases that surround the battery.
5. Ensure that the cables are clear of fan blades,
belts, moving parts of both engines, or any fuel
delivery system parts.
Jump starting
1. Start the engine of the booster vehicle and run
the engine at moderately increased speed.
2. Start the engine of the disabled vehicle.
+–+–
+–+–
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3. Once the disabled vehicle has been started, run
both engines for an additional three minutes before
disconnecting the jumper cables.
Removing the jumper cables
Remove the jumper cables in the reverse order
that they were connected.
1. Remove the jumper cable from thegroundmetal
surface.
Note:In the illustrations,lightning boltsare used
to designate the assisting (boosting) battery.
2. Remove the jumper cable on the negative (-)
connection of the booster vehicle’s battery.
+–+–
+–+–
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3. Remove the jumper cable from the positive (+)
terminal of the booster vehicle’s battery.
4. Remove the jumper cable from the positive (+)
terminal of the disabled vehicle’s battery.
After the disabled vehicle has been started and the
jumper cables removed, allow it to idle for several
minutes so the engine computer canrelearnits idle
conditions.
+–+–
+–+–
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WRECKER TOWING
If you need to have your vehicle towed, contact a
professional towing service or, if you are a member
of a roadside assistance program, your roadside
assistance service provider.
It is recommended that your vehicle be towed with
flatbed equipment. Do not tow with slingbelt or
wheel lift equipment. Ford Motor Company has not
approved a slingbelt or wheel lift equipment towing
procedure.
If the vehicle is towed by other means or
incorrectly, vehicle damage may occur.
Ford Motor Company produces a towing manual for
all authorized tow truck operators. Have your tow
truck operator refer to this manual for proper
hook-up and towing procedures for your vehicle.
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GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized
Ford dealer for warranty repairs. While any Ford
dealership handling your vehicle line will provide
warranty service, we recommend you return to your
selling dealer who wants to ensure your continued
satisfaction. Please note that certain warranty
repairs require special training and/or equipment, so
not all dealers are authorized to perform all warranty
repairs. This means that, depending on the warranty
repair needed, you may have to take your vehicle to
another dealer. A reasonable time must be allowed
to perform a repair after taking your vehicle to the
dealership. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts
that are authorized by Ford.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these
steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or clarification on Ford
Motor Company policies or procedures, please
contact the Ford Customer Relationship Center at
the number below.
Away from home
If you own a Ford or Mercury vehicle and are away
from home when your vehicle needs service, or if
you need more help than the dealership could
provide, after following the steps described above,
contact the Ford Customer Relationship Center to
find an authorized dealership to help you.
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In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from
home when your vehicle needs service, or if you
need more help than the dealership could provide,
after following the steps described above, contact
the Ford Customer Relationship Center to find an
authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle,
please have the following information available when
contacting the Lincoln Centre:
•Your telephone number (home and business)
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•The name of the dealer and the city where the
dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
•Benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items).
•Protection against covered repair costs after your
Bumper-to-Bumper Warranty expires.
You may purchase Ford ESP from any participating
Ford and Lincoln Mercury and Ford of Canada
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