2003 PONTIAC GRAND PRIX mileage

Your vehicle is equipped with this cluster or one very
similar to it. It includes indicator warning lights and
gages that are explained on the following pages.
Be sure to read about them.
Speedometer and Odometer
The speedometer lets you see your speed in both miles
per hour (mph) and kilometers per hour (km/h). The
odometer shows how far the vehicle has been driven in
either miles (used in the United States) or in kilometers
(used in Canada).
The vehicle has a tamper-resistant odometer.
If you see
silver lines between the numbers, you’ll know someone
has probably tampered with
it and the numbers may
not be correct.
You may wonder what happens
if the vehicle needs a
new odometer installed.
If the new one can be set to the
mileage total of the old odometer, then that will be
done.
If it can’t, then it will be set at zero and a label
must be put on the driver’s door to show the old mileage
reading when the new odometer was installed.
Trip Odometer
The trip odometer tells how far you have driven since
you last reset it.
To set it to zero, press the reset button
located to the right of the instrument panel cluster.
Tachometer
The tachometer displays the engine speed in thousands
of revolutions per minute (rpm).
Notice: Do not operate the engine with the
tachometer in the shaded warning area, or engine
damage may occur.
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Doing Your Own Service Work
If you want to do some of your own service work, you’ll
want to use the proper service manual. It tells you
much more about how
to service your vehicle than this
manual can. To order the proper service manual,
see Service Publications Ordering information on
page 7-10.
Your vehicle has an air bag system. Before attempting
to do your own service work, see Servicing
Your Air
Bag-Equipped Vehicle on page 1-57.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. See Part
E: Maintenance Record on page 6-16.
- --I can be jured and your v icle coul Be
damaged
if you try to do service work on a
vehicle without knowing enough about
it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts and tools before you attempt any vehicle
maintenance task.
Be sure to use the proper nuts, bolts and
other fasteners. “English” and “metric”
fasteners can be easily confused. If
you
use the wrong fasteners, parts can later
break or fall off.
You could be hurt.
Adding Equipment to the Outside of
Your Vehicle
Things you might add to the outside of your vehicle can
affect the airflow around it. This may cause wind noise
and affect windshield washer performance. Check with
your dealer before adding equipment to the outside of
your vehicle.
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When to Change Engine Oil (GM Oil
Life SystemTM)
Your vehicle has a computer system that lets you know
when to change the engine
oil and filter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated
can vary considerably. For the oil life system to
work properly, you must reset the system every time
the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary.
A CHANGE OIL SOON light will come on.
Change your
oil as soon as possible within the next two
times you stop for fuel.
It is possible that, if you are
driving under the best conditions, the oil life system may
not indicate that an oil change is necessary for over a
year. However, your engine oil and filter must be
changed at least once a year and at this time the system
must be reset. It is also important to check your oil
regularly and keep it at the proper level.
If the system is ever reset accidentally, you must
change your oil at
3,000 miles (5 000 km) since your
last oil change. Remember
to reset the oil life system
whenever the oil is changed.
How to Reset the GM Oil Life System
The GM Oil Life SystemTM calculates when to change
your engine oil and filter based on vehicle use. Anytime
your oil is changed, reset the system
so it can calculate
when the next oil change is required.
If a situation occurs
where you change your oil prior to a CHANGE
OIL SOON
light being turned on, reset the system.
To reset the GM Oil Life SystemTM after the oil has
been changed, use one of the following two procedures:
Using the Driver Information Center (DIC)
1.
2.
3.
With the ignition key in RUN but the engine off, fully
push and release the accelerator pedal slowly three
times within five seconds.
If the CHANGE OIL SOON light flashes, the system
is resetting.
Turn the key to OFF after the light stops flashing,
then start the vehicle.
If the CHANGE OIL SOON light comes back on, the
engine oil life monitor has not reset. Repeat the
procedure.
Using the Trip Computer (If Equipped)
1. Press the MODE button until the light appears lit
2. Press and hold the RESET button for three seconds.
next to
OIL LIFE.
The
oil life percentage should change to 100%.
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Part A: Scheduled Maintenance
Services
This part contains engine oil scheduled maintenance
which explains the engine oil life system and how
it indicates when to change the engine oil and filter.
Also, listed are scheduled maintenance services which
are to be performed at the mileage intervals specified.
Using Your Maintenance Schedule
We at General Motors want to keep your vehicle in good
working condition. But we don’t know exactly how
you’ll drive it. You may drive short distances only a few
times a week. Or you may drive long distances all
the time in very hot, dusty weather. You may use your
vehicle
in making deliveries. Or you may drive it to
work, to do errands or in many other ways.
Because of the different ways people use their vehicles,
maintenance needs may vary. You may need more
frequent checks and replacements.
So please read the
following and note how you drive.
If you have
questions on how to keep your vehicle in good condition,
see your dealer. This part tells
you the maintenance services you
should have done and when you should schedule them.
When you go to your dealer for your service needs,
you’ll know that GM-trained and supported service
people will perform the work using genuine GM parts.
The proper fluids and lubricants to use are listed in
Part D. Make sure whoever services your vehicle uses
these.
All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
This schedule is for vehicles that:
carry passengers and cargo within recommended
limits. You will find these on your vehicle’s
Tire-Loading Information label. See Loading
Your
Vehicle on page 4-35.
are driven on reasonable road surfaces within legal
use the recommended fuel. See Gasoline Octane
driving limits.
on page 5-5.
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Scheduled Maintenance
The services shown in this schedule up to 100,000 miles
(1 66
000 km) should be repeated after 100,000 miles
(1 66 000 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240
000 km) should be repeated at the same interval
after 150,000 miles
(240 000 km) for the life of this
vehicle.
See Part B: Owner Checks and Services on page
6-9
and Part C: Periodic Maintenance Inspections on
page
6- 13.
Footnotes
t The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle’s useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page
6-14,
Engine Oil Scheduled Maintenance
Change engine oil and filter as indicated by the GM
Oil Life SystemTM (or every 12 months, whichever
occurs first). Reset the system.
Your vehicle has a computer system that lets you know
when to change the engine oil and filter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished,
it will indicate that an oil change is
necessary.
A CHANGE OIL SOON light will come on.
Change your oil as soon as possible within the next two
times you stop for fuel. It is possible that,
if you are
driving under the best conditions, the oil life system may
not indicate that an oil change is necessary for over a
year. However, your engine oil and filter must be
changed at least once a year and at this time the system
must be reset.
It is also important to check your oil
regularly and keep it at the proper level.
6-5

Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact
GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if you
have a concern.
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STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program
to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use
of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you. You may
contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Bouievard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Pontiac by dialing: 1 -800-833-PONT (7668).
(TTY users in Canada can dial 1-800-263-3830.)
7-3

We have quick, easy access to telephone numbers
of the following additional sewices depending on
your needs:
Hotels
Glass replacemenr
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, fire departments or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
0 Location of vehicle
0 Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number Pontiac reserves
the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
While we hope you never have the occasion
to use our
service, it
is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance: 1 -800-ROADSIDE
or 1-800-762-3743, text telephone (TTY) users,
call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
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