2003 PONTIAC GRAND PRIX phone

Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance. If a
U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-51 72
1-800-762-2737 or
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance:
1 -800-ROADSIDE (762-3743)
Fax Number: 31 3-381 -0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number:
31 3-381 -0022
From
U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1 -800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LIH 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11910 Mexico,
D.F.
Long Distance: 01 1-52-53 29 0 800
01 -800-508-0000
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GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program
is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone
(TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. All
TTY
users call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1 -800-ROADSIDE (I -800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service
is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to
tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 years/36,000 miles (60
000 km), at no expense to you:
Fuel delivery
Lock-out service (identification required)
* Tow to nearest dealership for warranty service
* Change a flat tire
A Jump starts
7-5

We have quick, easy access to telephone numbers
of the following additional sewices depending on
your needs:
Hotels
Glass replacemenr
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, fire departments or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
0 Location of vehicle
0 Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number Pontiac reserves
the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
While we hope you never have the occasion
to use our
service, it
is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance: 1 -800-ROADSIDE
or 1-800-762-3743, text telephone (TTY) users,
call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
7-6

Child Restraints Child Restraint Systems
............................... 1-35
Infants and Young Children
........................... 1-32
Lower Anchorages and Top Tethers for
Children (LATCH System)
.......................... 1-41
Older Children
............................................. 1-29
Securing a Child Restraint Designed for
the LATCH System
................................... 1-43
Securing a Child Restraint in a Center
Rear Seat Position
................................... 1-46
Securing a Child Restraint in a Rear
Outside Seat Position
............................... 1-43
Securing a Child Restraint in the Right
Front Seat Position
................................... 1-48
Top Strap
................................................... 1-39
Top Strap Anchor Location
.......... ........... 1-40
Where
to Put the Restraint ..... ............... 1-38
Cigarette Lighter
............................................. 3-1 9
Cleaning Inside of Your Vehicle
.................................. 5-88
Outside of Your Vehicle
................................ 5-91
Underbody Maintenance
............................... 5-93
Weatherstrips
.............................................. 5-91
Cleaning Exterior Lamps/Lenses
....................... 5-92
Climate Control System
Dual
.......................................................... 3-20
Outlet Adjustment
........................................ 3-22
Compact Disc Messages
.......................... 3-51, 3-54
Compact Spare Tire
.............. ... 5-86, 5-87 Compass
Calibration
.... ............................ 2-35
Compass Operation
......................................... 2-34
Compass Variance
.......................................... 2-35
Compass Variation
.......................................... 2-35
Content Theft-Deferrent
.................................... 2-15
Content Theft-Deterrent System
........................ 2-51
Content Theft-Deterrent System, Arming and
Disarming
................................................... 2-52
Control of a Vehicle
......................... .......... 4-6
Convenience Net
................................ ..... 2-41
Coolant Engine Temperature Gage
............................ 3-31
Engine Temperature Warning Light
................. 3-31
Heater, Engine
............................................ 2-23
Cooling System
.............................................. 5-36
Courtesy Lamps
............................................. 3-13
Cruise Control
.................................................. 3-8
Current and Past Model Order Forms
................ 7-11
Customer Assistance Information
Courtesy Transportation
.................................. 7-6
Customer Assistance for Text Telephone (TTY)
Users
....................................................... 7-3
Customer Assistance
Off ices ........................... 7-4
Customer Satisfaction Procedure
..................... 7-2
GM Mobility Program for Persons with
Disabilities
................................................ 7-5
Reporting Safety Defects
to General Motors ...... 7-9
Reporting Safety Defects
to the Canadian
Government
.............................................. 7-9
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