2003 CHEVROLET ASTRO phone

Canada GM Mobility Program for Persons
with Disabilities General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LIH 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
IslandsKountries (Except Puerto Rico
and
US. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11910 Mexico,
D.F.
Long Distance: 01 1-52-53 29 0 800
01
-800-508-0000
Phis program, available
to qualified applicants,
can reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
This program can also provide you with free resource
information, such
as area driver assessment centers ana
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details
or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1 -800-GM-DRIVE (463-7483) for details.
All TTY users call 1-800-263-3830.
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Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner
of a 2003 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to
a nationwide network of dealer recommended service
providers. Roadside membership is free; however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy Care:
Roadside Basic Care provides:
0 Toll-free number, 1 -800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1-888-889-2438
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service,
glass repair, etc.) Roadside
Courtesy Care provides:
Roadside Basic Care services (as outlined
previously)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
FREE Locksmith/Key Service (when keys are lost
FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on the road)
on
the road or locked inside)
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation
will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited
Warranty to eligible purchasers of 2003 Chevrolet
passenger cars and light duty trucks. (See your selling
dealer for details.)
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Courtesy Care is available to retail and retail lease
customers operating 2003 and newer Chevrolet vehicles
for a period of
3 years/36,000 miles (60 000 km),
whichever occurs first. All
Courtesy Care services
must be pre-arranged by Chevrolet Roadside or dealer
service management.
Basic Care and Courtesy Care are not part of or included
in the coverage provided by the New Vehicle Limited
Warranty. Chevrolet reserves the right to modify or
discontinue
Basic Care and Courtesy Care at any time.
The Roadside Assistance Center uses companies
that will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services. For
prompt assistance when calling, please have the
following available to give
to the advisor;
Vehicle Identification Number (VIN)
License plate number
0 Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
0 Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Checking Brake Fluid .................................. 5-43
Checking Coolant ............................................ 5-29
Checking Engine Oil ........................................ 5-15
Checking Things Under the Hood ...................... 5-1 1
Checking Your Restraint Systems ...................... 1-71
Chemical Paint Spotting ................................... 5-89
Child Restraints
Child Restraint Systems
............................... 1-44
Infants and Young Children ........................... 1-38
Lower Anchorages and Top Tethers for
Children (LATCH System)
.......................... 1-52
Older Children ............................................. 1-35
Securing a Child Restraint Designed for
the LATCH System
................................ 1-54
Securing a Child Restraint in a Center
Seat Position
....................................... 1-57
Securing a Child Restraint in a Rear
Outside Seat Position
............................... 1-54
Securing a Child Restraint in the Right
Front Seat Position
................................... 1-59
Top Strap ................................................... 1-48
Top Strap Anchor Location ............................ 1-50
Where to Put the Restraint ........................... 1-47
Cigarette Lighter ............................................. 3-1 7
Cleaning
Inside of Your Vehicle
.................................. 5-83
Outside of Your Vehicle ................................ 5-86
Underbody Maintenance ............................... 5-89
Weatherstrips .............................................. 5-86
Cleaning Exterior Lamps/Lenses ....................... 5-86
Climate Control System ................................... 3-18
Rear .......................................................... 3-21
Rear Heating System ................................... 3-19
Compact Disc Messages .................................. 3-45
Compact Spare Tire ........................................ 5-82
Composite Headlamps ..................................... 5-56
Control of a Vehicle .......................................... 4-6
Convenience Net ............................................ 2-45
Coolant
Engine Temperature Gage
............................ 3-30
Heater, Engine ............................................ 2-22
Cooling System .............................................. 5-33
Cruise Control ................................................ 3-10
Current and Past Model Order Forms ................ 7-12
Customer Assistance Information
Customer Assistance for Text
Customer Assistance
Off ices ........................... 7-4
Customer Satisfaction Procedure ..................... 7-2
GM Mobility Program for Persons with
Disabilities
................................................ 7-5
Reporting Safety Defects to General Motors ....... 7-11
Reporting Safety Defects to the
Canadian Government
.............................. 7-11
Reporting Safety Defects to the United States Government
......................... 7-10
Roadside Assistance Program ......................... 7-6
Service Publications Ordering Information ........ 7-11
Rear Air Conditioning System ........................ 3-20
Courtesy Transportation ......... ...... 7-8
Telephone (TTY) Users ............................... 7-4
3