2002 Mercury Mountaineer Owner's Manuals

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
Customer assistance
297

FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
Ford accessories for your vehicle
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford’s rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
•12 months or 20 000 km (12 000 miles) (whichever occurs first), or
•The remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty—3 years or 60 000 km (36 000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
Customer assistance
298

Vehicle Security
Styled wheel locks
Vehicle security systems
Comfort and convenience
Cargo net
Cargo organizer
Cargo shade
Cargo tray
Engine block heaters
Home link visor
Tire step
Travel equipment
Ash cup
Cargo organizer
Cargo tray
Cellular phone holder
Daytime running lamps
Dog guard
Engine block heater
Factory luggage rack adaptors (bike and ski)
First aid kit
Fog lamps
Highway safety kit
Hitch step
Interior mirror, electrochromic with compass (with and without
temperature display)
Luggage/Cargo basket
Moon roof deflector
Original equipment luggage rack cross bars
Raised cross-bars (for luggage rack rails)
Remote start systems
Customer assistance
299

Running boards
Scuff plates
Seatback storage
Smoker’s package
Soft luggage cover
Tire step
Trailer hitch (Class III)
Trailer hitch bars and balls
Trailer hitch mounted bike carrier
Trailer hitch receiver cover
Trailer hitch wiring adaptor
Vehicle security systems
Wheel locks
Protection and appearance equipment
Air bag anti-theft locks
All-weather floor mats
Cargo liners, interior
Carpet floor mats
Door edge guards
Front end covers (full and sport)
Front hood deflectors
Full vehicle cover
Locking gas cap
Molded splash guards
Rear-air deflector
Side window air deflectors
Skid plates
Tow hooks
Universal floor mats
Customer assistance
300

For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle’s operation.)
•Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Customer assistance
301

Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
302

REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Reporting safety defects
303

A
ABS(see Brakes) .....................174
Accessory delay ..........................94
Air bag supplemental restraint
system ........................149–150, 154
and child safety seats ............152
description ......................150, 154
disposal ....................................157
driver air bag ..................152, 155
indicator light ...........10, 154, 157
operation .........................152, 155
passenger air bag ...........152, 155
Air cleaner filter .......................282
Air conditioning ..........................36
automatic temperature
control system ..........................40
auxiliary heater and air
conditioner ................................49
rear seat controls .....................51
All Wheel Drive (AWD),
driving off road .........................186
Ambulance packages ....................3
Antifreeze (see Engine
coolant) .....................................240
Anti-lock brake system
(see Brakes) ......................174–175
Anti-theft system ......................113
arming the system ..................114
disarming a triggered
system .....................................115
Audio system (see Radio) ...54, 63
Automatic transmission
driving an automatic
overdrive .................................183
fluid, adding ............................247
fluid, checking ........................247
fluid, refill capacities ..............282fluid, specification ..................287
Auxiliary power point .................98
Axle
lubricant specifications ..285, 287
refill capacities ........................282
B
Battery .......................................248
acid, treating emergencies .....248
charging system warning
light ............................................12
jumping a disabled battery ....222
maintenance-free ....................248
replacement, specifications ...282
servicing ..................................248
voltage gauge ............................16
BeltMinder .................................143
Brakes ........................................174
anti-lock ...........................174–175
anti-lock brake system (ABS)
warning light .....................11, 175
brake warning light ..................10
fluid, checking and adding ....239
fluid, refill capacities ..............282
fluid, specifications .........285, 287
lubricant specifications ..285, 287
parking ....................................176
pedals (see Power adjustable
foot pedals) ...............................33
shift interlock ..........................181
Break-in period .............................3
Bulbs ..........................................268
C
Capacities for refilling fluids ....282
Cargo cover ...............................100
CD-single premium .....................54
Certification Label ....................289
Index
304