Important Points in the Customer Problem Analysis
What ±±±±± Vehicle model, system name
When ±±±±± Date, time, occurrence frequency
Where ±±±±± Road conditions
Under what conditions? ±±±±± Running conditions, driving conditions, weather conditions
How did it happen? ±±±±± Problem symptoms
(Sample) Engine control system check sheet.
ENGINE CONTROL SYSTEM Check Sheet
Customer's Name
Driver's Name
Data Vehicle
Brought in
License No.
Model and Model
Year
Frame No.
Engine Model
Odometer Reading
km
miles
Problem Symptoms
Engine does
not Start
Difficult to
Start
Poor Idling
Poor
Drive ability
Engine Stall
Others
Engine does not crankNo initial combustionNo complete combustion
Engine cranks slowly
Other
Incorrect first idleIdling rpm is abnormalHigh ( rpm)Low ( rpm)
Rough idling
Other
HesitationBack fireMuffler explosion (after±fire)Surging
Knocking
Other
Soon after startingAfter accelerator pedal depressed
After accelerator pedal released
During A/C operation
Shifting from N to D
Other
Data Problem
ConstantSometimes ( times per day/month)
Inspector's
Name
CUSTOMER PROBLEM ANALYSIS CHECK
± INTRODUCTIONHOW TO TROUBLESHOOT ECU CONTROLLED
SYSTEMSIN±25
25 Author: Date:
2005 SEQUOIA (RM1146U)
1. CUSTOMER PROBLEM ANALYSIS
In troubleshooting, the problem symptoms must be confirmed accurately and all preconceptions must be
cleared away in order to give an accurate judgment. To ascertain just what the problem symptoms are, it is
extremely important to ask the customer about the problem and the conditions at the time it occurred.
Important Point in the Problem Analysis:
The following 5 items are important points in the problem analysis. Past problems which are thought to be
unrelated and the repair history, etc. may also help in some cases, so as much information as possible should
be gathered and its relationship with the problem symptoms should be correctly ascertained for reference
in troubleshooting. A customer problem analysis table is provided in Diagnostics section for each system
for your use.
MA001±42
± MAINTENANCEOUTSIDE VEHICLE
MA±1
48 Author: Date:
2005 SEQUOIA (RM1146U)
OUTSIDE VEHICLE
GENERAL MAINTENANCE
The owners are responsible for these maintenance and inspection items.
They can be done by the owner or they can have them done at a service shop.
These items include those which should be checked on a daily basis, those which, in most cases, do not
require (special) tools and those which are considered to be reasonable for the owner to do.
Items and procedures for general maintenance are as follows.
1. GENERAL NOTES
Maintenance items may vary from country to country. Check the owner's manual supplement in which
the maintenance schedule is shown.
Every service item in the periodic maintenance schedule must be performed.
Periodic maintenance service must be performed according to whichever interval in the periodic main-
tenance schedule occurs first, the odometer reading (miles) or the time interval (months).
Maintenance service after the last period should be performed at the same interval as before unless
otherwise noted.
Failure to do even one item can cause the engine to run poorly and increase exhaust emissions.
2. TIRES
(a) Check the pressure with a gauge.
If necessary, adjust.
(b) Check for cuts, damage or excessive wear.
3. WHEEL NUTS
When checking the tires, check the nuts for looseness or for missing.
If necessary, tighten them.
4. TIRE ROTATION (See page SA±3)
Check the owner's manual supplement in which the maintenance schedule is shown.
5. WINDSHIELD WIPER BLADES
Check for wear or cracks whenever they do not wipe clean.
If necessary, replace.
6. FLUID LEAKS
(a) Check underneath for leaking fuel, oil, water or other fluid.
(b) If you smell gasoline fumes or notice any leak, find the cause and correct.
7. DOORS AND ENGINE HOOD
(a) Check that all doors and the tailgate operate smoothly, and that all latches lock securely.
(b) Check that the engine hood secondary latch secures the hood from opening when the primary latch
is released.
MA002±35
MA±2
± MAINTENANCEINSIDE VEHICLE
49 Author: Date:
2005 SEQUOIA (RM1146U)
INSIDE VEHICLE
GENERAL MAINTENANCE
These are maintenance and inspection items which are considered to be the owner's responsibility.
They can be done by the owner or they can have them done at a service shop.
These items include those which should be checked on a daily basis, those which, in most cases, do not
require (special) tools and those which are considered to be reasonable for the owner to do.
Items and procedures for general maintenance are as follows.
1. GENERAL NOTES
Maintenance items may vary from country to country. Check the owner's manual supplement in which
the maintenance schedule is shown.
Every service item in the periodic maintenance schedule must be performed.
Periodic maintenance service must be performed according to whichever interval in the periodic main-
tenance schedule occurs first, the odometer reading (miles) or the time interval (months).
Maintenance service after the last period should be performed at the same interval as before unless
otherwise noted.
Failure to do even one item can cause the engine to run poorly and increase exhaust emissions.
2. LIGHTS
(a) Check that the headlights, stop lights, taillights, turn signal lights, and other lights are all working.
(b) Check the headlight aim.
3. WARNING LIGHTS AND BUZZERS
Check that all warning lights and buzzers function properly.
4. HORN
Check that it is working.
5. WINDSHIELD GLASS
Check for scratches, pits or abrasions.
6. WINDSHIELD WIPER AND WASHER
(a) Check operation of the wipers and washer.
(b) Check that the wipers do not streak.
7. WINDSHIELD DEFROSTER
Check that air comes out from the defroster outlet when operating the heater or air conditioner.
8. REAR VIEW MIRROR
Check that it is mounted securely.
9. SUN VISORS
Check that they move freely and are mounted securely.
10. STEERING WHEEL
Check that it has the specified free play. Be alert for changes in steering condition, such as hard steering,
excessive free play or strange noises.
11. SEATS
(a) Check that the seat adjusters operate smoothly.
(b) Check that all latches lock securely in any position.
(c) Check that the head restraints move up and down smoothly and that the locks hold securely in any
latch position.
(d) For fold±down seat backs, check that the latches lock securely.
12. SEAT BELTS
(a) Check that the seat belt system such as the buckles, retractors and anchors operate properly and
smoothly.
(b) Check that the belt webbing is not cut, frayed, worn or damaged.
MA003±50
MA±4
± MAINTENANCEUNDER HOOD
51 Author: Date:
2005 SEQUOIA (RM1146U)
UNDER HOOD
GENERAL MAINTENANCE
1. GENERAL NOTES
Maintenance items may vary from country to country. Check the owner's manual supplement in which
the maintenance schedule is shown.
Every service item in the periodic maintenance schedule must be performed.
Periodic maintenance service must be performed according to whichever interval in the periodic main-
tenance schedule occurs first, the odometer reading (miles) or the time interval (months).
Maintenance service after the last period should be performed at the same interval as before unless
otherwise noted.
Failure to do even one item can cause the engine to run poorly and increase exhaust emissions.
2. WINDSHIELD WASHER FLUID
Check that there is sufficient fluid in the tank.
3. ENGINE COOLANT LEVEL
Check that the coolant level is between the FULL and LOW lines on the see±through reservoir.
4. RADIATOR AND HOSES
(a) Check that the front of the radiator is clean and not blocked with leaves, dirt or bugs.
(2UZ±FE engine: See page CO±14)
(b) Check the hoses for cracks, kinks, rot or loose connections.
5. BATTERY ELECTROLYTE LEVEL
Check that the electrolyte level of all battery cells is between the upper and lower level lines on the case.
6. BRAKE AND CLUTCH FLUID LEVELS
Check that the brake and clutch fluid levels are near the upper level line on the see±through reservoirs.
7. ENGINE DRIVE BELTS
Check all drive belts for fraying, cracks, wear or oiliness.
8. ENGINE OIL LEVEL
Check the level on the dipstick with the engine turned off.
9. POWER STEERING FLUID LEVEL
(a) Check the level on the dipstick.
(b) The level should be in the HOT or COLD range depending on the fluid temperature.
10. AUTOMATIC TRANSMISSION FLUID LEVEL
(a) Park the vehicle on a level surface.
(b) With the engine idling and the parking brake applied, shift the selector into all positions from the P to
L, and then shift into the P position.
(c) Pull out the dipstick and wipe off the fluid with a clean rag. Re±insert the dipstick and check that the
fluid level is in the HOT range.
(d) Do this check with the fluid at normal driving temperature (70 ± 80°C, 158 ± 176°F).
HINT:
Wait until the engine cools down (approx. 30 min.) before checking the fluid level after extended driving at
high speeds, in hot weather, in heavy traffic or pulling a trailer.
11. EXHAUST SYSTEM
(a) Visually inspect for cracks, holes or loose supports.
(b) If any change in the sound of the exhaust or smell of the exhaust fumes is noticed, find the cause and
correct.
DI3H9±07
ENGINE CONTROL SYSTEM Check Sheet
Customer's Name
Driver's Name
Data Vehicle
Brought in
Engine model
VIN
Production Date
Licence Plate No.
Odometer Reading
Problem Symptoms
Engine does
not Start
Difficult to
Start
Poor Idling
Poor
Driveability
Engine Stall
Others
Engine does not crankNo initial combustionNo complete combustion
Engine cranks slowly
Other
Incorrect first idleIdling rpm is abnormalHigh ( rpm)Low ( rpm)
Rough idling
Other
HesitationBack fireMuffler explosion (after±fire)Surging
Knocking
Other
Soon after startingAfter accelerator pedal depressed
After accelerator pedal released
During A/C operation
Shifting from N to D
Other
Dates Problem
Occurred
Problem Frequency
Condition When
Problem Occurs
Weather
Engine Operation
Engine Temp. Place Outdoor
TemperatureConstant
Sometimes ( times per day/month)Once only
Other
Fine
CloudyRainySnowyVarious/Other
Hot
Warm CoolCold (approx. °C/ °F)
Highway
SuburbsInner cityUphillDownhill
Rough road
Other
Cold
Warming upAfter warming upAny temp.Other
Starting
Just after starting ( min.)IdlingRacing
Driving
Constant speedAccelerationDeceleration
A/C switch ON/OFF
Other
Condition of malfunction indicator lightRemains on Sometimes lights up Does not light up
NormalMalfunction code(s) (code )
Freeze frame data ( )
NormalMalfunction code(s) (code )
Freeze frame data ( )
Normal Mode
(Pre±check)
Check Mode DTC InspectionInspector's
Name
km
miles
(MIL)
DI±10
± DIAGNOSTICSENGINE
204 Author: Date:
2005 SEQUOIA (RM1146U)
CUSTOMER PROBLEM ANALYSIS CHECK
DIDIO±01
/ /
How Often Does
Problem Occur?/ /
Automatic Transmission
System Check SheetInspector 's
Name :
Customer 's Name
Date Vehicle
Brought In/ /Odometer Readingkm
mile
Date Problem
Occurred
ContinuousIntermittent ( times a day)
SymptomsNo up±shift ( 1st " 2nd 2nd " 3rd 3rd " 4th 4th " 5th)
Vehicle does not move ( Any position Particular position)
No down±shift ( 5th " 4th 4th " 3rd 3rd " 2nd 2nd " 1st)
Lock±up malfunction
Shift point too high or too low
Harsh engagement ( N " D Lock±up Any drive position)
Slip or shudder
No kick±down
Others
DTC Check1st Time
2nd Time Check Item
Normal system codeTrouble code (DTC )
Normal system codeTrouble code (DTC )
Malfunction
Indicator LampNormal
Remains ON
VIN
Production Date
Licence Plate No.
± DIAGNOSTICSAUTOMATIC TRANSMISSION
DI±523
717 Author: Date:
2005 SEQUOIA (RM1146U)
CUSTOMER PROBLEM ANALYSIS CHECK
DIDCS±01
Air Suspension System Check Sheet
:
Always
Once onlySometimes ( times per day, month) Inspector 's
Name
Customer 's Name
/ / Date Vehicle
Brought InOdometer Reading/ /
Frequency Problem Occurs
Weather
Outdoor Temperature
Symptoms Date Problem First Occurred
Place Conditions When
Problem OccurredCloudy Fine Rainy Snowy
Various/Other
Cool Warm Hot
Cold (Approx. °F ( °C))
Rough RoadInner City Hill (Up, Down)
Other Suburbs Highway
Vehicle height cannot be changed by operating the
height control switch
Normal System Code Malfunction in
vehicle height
control
Other ( ) High speed control does not operate
Trouble Code (Code )
Normal System Code Trouble Code (Code ) DTC Check
2nd Time 1st Time
Indicator lamp does
not come onHeight control manual indicator lamp does not come on
Height control indicator lamp does not come onLicence Plate No.VIN
Production Date
Otherkm
miles DI±710
± DIAGNOSTICSAIR SUSPENSION SYSTEM
904 Author: Date:
2005 SEQUOIA (RM1146U)
CUSTOMER PROBLEM ANALYSIS CHECK
DIDJY±01
Inspector 's
Name:
Customer 's Name
Date Vehicle
Brought InProduction DateVIN
Licence Plate No.
Odometer Reading/ /
/ /
Date of First Occurrence
Frequency of Problem Occurrence/ /
Continuous Intermittent ( times a day)
In spite of abnormal low tire pressure, the warning lamp does not
come on.
The warning lamp was lit and the tire was filled up with air, but
the warning lamp does not go off.
Remains ONDoes not come on
Check ItemTire Pressure
Warning LampNormal
Malfunction Code (Code )
Symptomskm
miles
Tire Pressure Warning System Check Sheet
Tire Pressure
Warning Lamp
Abnormal
TireTire Pressure
FR ( ) FL ( ) RR ( ) RL ( )
Tire Size
Tire Type
Tire Wear Condition
History of changing tires or wheels
When ( )
History of rotating tires FR ( ) FL ( ) RR ( ) RL ( )
FR ( ) FL ( ) RR ( ) RL ( )
FR ( ) FL ( ) RR ( ) RL ( )
When ( )
DI±804
± DIAGNOSTICSTIRE PRESSURE WARNING SYSTEM
998 Author: Date:
2005 SEQUOIA (RM1146U)
CUSTOMER PROBLEM ANALYSIS CHECK