1999 DODGE RAM steering wheel

has been incorporated which includes the "mystery shopping" of
outlets.
We welcome you to join us as we continue our outreach... with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:
1444 I Street, NW Suite 700
Washington, DC 20005
Phone (202) 712-9042 Fax (202) 216-9646
January 1999
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the
requests expressed by the customer.
When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
This section lists the various parts and conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.
Example:
An exhaust pipe has corroded severely and has a hole
in it through which exhaust gases are leaking. Replacement
of the exhaust pipe in this case is required due to
functional failure.
Example:
A brake rotor has been worn to the point where it measures
less than the vehicle manufacturer's discard specifications.
Replacement of the rotor is required because it does not meet
design specifications.
Some conditions indicate that a service or part replacement
is suggested because the part is close to the end of its useful life
or addresses a customer's need, convenience or request. If a
customer's vehicle has one of these conditions, the procedure may be
only to suggest service.

Engine Oil Pressure Sensor
(8.0L) Near oil filter.
Front Wheel Speed Sensors On left and right steering
knuckles.
Heated Oxygen Sensor (HO2S)
(Downstream) (3.9L) Near outlet end of catalytic\
converter.
Heated Oxygen Sensor (HO2S)
(Downstream) (5.2L) Near outlet end of catalytic\
converter.
Heated Oxygen Sensor (HO2S)
(Left Upstream) (5.9L Heavy Duty) In left exhaust manifold
downpipe.
Heated Oxygen Sensor (HO2S)
(Left Upstream) (8.0L) In left exhaust manifold
downpipe.
Heated Oxygen Sensor (HO2S)
(Post-Catalyst) (5.9L Medium Duty) Near outlet end of catalytic\
converter.
Heated Oxygen Sensor (HO2S)
(Post-Catalyst) (8.0L California) In exhaust pipe, rear of
catalytic converter.
Heated Oxygen Sensor (HO2S)
(Pre-Catalyst) (5.9L Medium Duty) At inlet of catalytic
converter.
Heated Oxygen Sensor (HO2S)
(Pre-Catalyst) (8.0L California) At inlet of catalytic
converter.
Heated Oxygen Sensor (HO2S)
(Right Upstream) (5.9L Heavy Duty) In right exhaust manifold
downpipe.
Heated Oxygen Sensor (HO2S)
(Right Upstream) (8.0L) In right exhaust manifold
downpipe.
Heated Oxygen Sensor (HO2S)
(Upstream) (3.9L) At inlet of catalytic
converter.
Heated Oxygen Sensor (HO2S)
(Upstream) (5.2L) At inlet of catalytic
converter.

manufacturer-recommended, maintenance. We encourage participating
service and repair shops (including franchisees and dealers) to adopt
(1) a Pledge of Assurance to their Customers and (2) the Motorist
Assurance Program Standards of Service. All participating service
providers have agreed to subscribe to this Pledge and to adhere to the
promulgated Standards of Service demonstrating to their customers that
they are serious about customer satisfaction.
These Standards of Service require that an inspection of the
vehicle's (problem) system be made and the results communicated to the\
customer according to industry standards. Given that the industry did
not have such standards, the Motorist Assurance Program successfully
promulgated industry inspection communication standards in 1994-95 for
the following systems: Exhaust, Brakes, ABS, Steering and Suspension,
Engine Maintenance and Performance, HVAC, and Electrical Systems.
Further, revisions to all of these inspection communication standards
are continually re-published.
In addition to these, standards for Drive Train and
Transmissions have recently been promulgated. Participating shops
utilize these Uniform Inspection & Communication Standards as part of
the inspection process and for communicating their findings to their
customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association, and the program adjusted as needed.
To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through MAP/BBB-CARE and other non-
profit organizations. MAP conducted pilot programs in twelve states
before announcing the program nationally in October, 1998. During the
pilots, participating repair shops demonstrated their adherence to the
Pledge and Standards and agreed to follow the UICS in communicating
the results of their inspection to their customers. To put some
"teeth" in the program, an accreditation requirement for shops was
initiated. The requirements are stringent, and a self-policing method
has been incorporated which includes the "mystery shopping" of
outlets.
We welcome you to join us as we continue our outreach... with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:
1444 I Street, NW Suite 700
Washington, DC 20005
Phone (202) 712-9042 Fax (202) 216-9646
January 1999
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.

Standards as part of the inspection process and for communicating
their findings to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association, and the program adjusted as needed.
To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through MAP/BBB-CARE and other non-
profit organizations. MAP conducted pilot programs in twelve states
before announcing the program nationally in October, 1998. During the
pilots, participating repair shops demonstrated their adherence to the
Pledge and Standards and agreed to follow the UICS in communicating
the results of their inspection to their customers. To put some
"teeth" in the program, an accreditation requirement for shops was
initiated. The requirements are stringent, and a self-policing method
has been incorporated which includes the "mystery shopping" of
outlets.
We welcome you to join us as we continue our outreach... with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:
1444 I Street, NW Suite 700
Washington, DC 20005
Phone (202) 712-9042 Fax (202) 216-9646
January 1999
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS AND SUGGESTIONS
It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the
requests expressed by the customer.
When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
This section lists the various parts and conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
Some conditions indicate that service or part replacement is

Standards as part of the inspection process and for communicating
their findings to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association, and the program adjusted as needed.
To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through MAP/BBB-CARE and other non-
profit organizations. MAP conducted pilot programs in twelve states
before announcing the program nationally in October, 1998. During the
pilots, participating repair shops demonstrated their adherence to the
Pledge and Standards and agreed to follow the UICS in communicating
the results of their inspection to their customers. To put some
"teeth" in the program, an accreditation requirement for shops was
initiated. The requirements are stringent, and a self-policing method
has been incorporated which includes the "mystery shopping" of
outlets.
We welcome you to join us as we continue our outreach... with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:
1444 I Street, NW Suite 700
Washington, DC 20005
Phone (202) 712-9042 Fax (202) 216-9646
January 1999
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS AND SUGGESTIONS
It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the
requests expressed by the customer.
When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
This section lists the various parts and conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
Some conditions indicate that service or part replacement is

vacuum connector. Remove heater control panel. To install, reverse
removal procedure.
HEATER CORE
Removal & Installation
Remove heater assembly from vehicle. See HEATER ASSEMBLY.
Disable heater assembly and remove heater core.
INSTRUMENT PANEL
Removal & Installation (Dakota & Durango)
1) Disconnect negative battery cable. Disable air bag system.
See AIR BAG SYSTEM SAFETY article. Place front wheels in straight-
ahead position. Remove sill trim from both doorways. Remove kick panel
covers from both sides of vehicle. Remove mounting bolts for hood
release handle.
2) Remove steering column trim panel and support bracket. If
equipped, remove tilt steering column lever. Remove upper and lower
shrouds from steering column. Remove knee bolster. Unplug driver's
side air bag module. Loosen multifunction switch wiring harness
connector screw and disconnect from switch. Screw will remain in
connector.
3) Disconnect PRNDL cable. Disconnect shift cable from
steering column. Remove steering coupler lock pin. Remove toe plate
retaining bolts. Remove steering column mounting bolts and remove
steering column from vehicle.
4) Remove screw from bulkhead wiring harness connector and
disconnect. Disconnect 2 body wiring harness connectors located next
to bulkhead connector. Disconnect 3 wiring harness connectors located
nearest to dash panel from junction block. Disconnect brake light
switch. If equipped, disconnect Rear Wheel Anti-Lock (RWAL) brake
module, located near steering column support brackets.
5) Disconnect plastic retainer clip from parking brake
linkage rod, located at back of parking brake release handle. Remove
rod end from parking brake handle. Remove instrument panel center
support bracket. Unplug vacuum harness connector located at left end
of heater assembly housing. Disconnect Air Bag Control Module (ACM)
connector.
6) Remove glove box. Reach through glove box opening and
disconnect antenna coaxial cable. Disconnect blower motor connector
located above glove box opening, near support brace for heater
assembly housing. Disconnect radio ground strap. Loosen instrument
panel roll-own bracket bolts about 2 turns (bolts are located at lower
corners, on both sides of instrument panel). Remove 5 bolts across top
of dash panel, at base of windshield, removing center screw last.
7) Roll down instrument panel and install a temporary support
hook that is about 18" (457 mm) in length. Install hook from center
hole in instrument panel to center hole of dash panel. Pull lower
instrument panel outward until both roll-down bracket bolts are in
slotted roll-down position. Instrument panel should now be supported
and away from firewall.
8) Disconnect 2 body wiring harness connectors, located on a
bracket near right end of instrument panel. Disconnect blower motor
resistor. Disconnect temperature control cable from heater assembly
housing and remove from housing. Disconnect defrost duct flexible hose
from heater assembly housing.
9) Ensure all electrical and vacuum connectors are
disconnected and instrument panel is free and clear for removal. With
the aid of an assistant, remove temporary support hook. Lift
instrument panel off of roll-down bracket bolts and remove from
vehicle.
10) To install, reverse removal procedure. Ensure all wiring

and hoses are clear and not pinched. Adjusting temperature control
cable. See TEMPERATURE CONTROL CABLE ADJUSTMENT . Tighten bolts and
nuts to specification. See TORQUE SPECIFICATIONS. Enable air bag
system. See AIR BAG SYSTEM SAFETY article.
Removal & Installation (Ram Pickup)
1) Disconnect negative battery cable. Ensure front wheels are
in a straight-ahead position and steering wheel is in LOCKED position.
Disable air bag system. See AIR BAG SYSTEM SAFETY article. Remove Air
Bag Control Module (ACM) and bracket from floor panel transmission
tunnel. Drain cooling system.
2) Remove left and right cowl side inner trim panels. Remove
knee bolster/steering column cover. Remove hood release and parking
brake release handle bolts from lower instrument panel support.
3) Disconnect driver's side air bag connector at lower left
corner of instrument panel. If equipped, disconnect overdrive lock-out
switch wiring harness connector from instrument panel wire harness
near instrument panel lower reinforcement.
4) Pull PRNDL cable and twist to remove from position arm.
Push tab on bottom of cable retainer upward, then squeeze sides to
remove retainer from column. If equipped, remove tilt lever. Remove
both upper and lower shrouds from column. Remove lower fixed column
shroud. Loosen multifunction switch connector screw. Screw will remain
in connector.
5) Ensure steering wheel is in LOCKED position. Remove
remaining steering column electrical connectors. Remove air bag wiring
harness from steering column wiring trough. Remove wiring trough from
steering column. Remove steering column as an assembly from vehicle.
6) From driver's side of instrument panel, disengage parking
brake release linkage rod from parking brake mechanism. Disconnect
instrument panel wiring harness from parking brake mechanism.
Disconnect 3 wiring harness bulkhead connectors located closest to
dash panel.
7) Disconnect instrument panel left side wiring harness
connectors. Remove screw from center of headlight and dash-to-
instrument panel (bulkhead) connector, and disconnect connector.
Disconnect instrument panel-to-door wiring harness. Disconnect
instrument panel to stoplight switch connector. Disconnect vacuum
harness for heater system.
8) If equipped with an Infinity sound system, disconnect
Infinity wiring harness connector from instrument panel harness
connector that is secured to bulkhead connector.
9) From passenger's side of instrument panel, disconnect
radio antenna coaxial cable connector. Loosen right and left
instrument panel roll-down bracket bolts about .50" (13 mm). Removing
center screw last, remove 5 bolts holding top of instrument panel to
top of dash panel.
10) Roll instrument panel downward and install a temporary
support hook to center hole of dash panel. Support hook should support
instrument panel in rolled-down position, about 18" (457 mm) away from\
dash panel. Disconnect remaining wiring harness connectors. With the
aid of an assistant, remove temporary hook and lift instrument panel
from vehicle.
11) To install, reverse removal procedure. Ensure all wiring
and hoses are clear and not pinched. Tighten bolts and nuts to
specification. See TORQUE SPECIFICATIONS . Enable air bag system. See
AIR BAG SYSTEM SAFETY article.
TEMPERATURE CONTROL CABLE R & I
Removal (Dakota & Durango)
Disconnect negative battery cable. Disconnect but DO NOT
remove instrument panel. See INSTRUMENT PANEL. Disconnect temperature

Parking Brake Switch ...................... Analog Instrument Panels
Park Lights ........................................ Exterior Lights
Park/Neutral Position Switch .............................. Starters
Engine Performance
Anti-Theft System
Body Control Module
Perimeter Lighting Control Relay ................... Exterior Lights
Power Amplifier ..................................... Power Antennas
Power Antenna Module ................................ Power Antennas
Power Antenna Motor ................................. Power Antennas
Power Distribution Center ....................... Power Distribution
Generators & Regulators
Starters
Power Door Lock Motors ............................ Power Door Locks
Power Mirror Motors .................................. Power Mirrors
Memory Systems
Power Sliding Door Controller .............. Power Sliding Side Door
Power Seat Motors ...................................... Power Seats
Memory Systems
Power Steering Pressure Switch .................. Engine Performance
Power Top Motor .............................. Power Convertible Top
Power Top Relay(s) ........................... Power Convertible Top\
Powertrain Control Module ....................... Engine Performance
Analog Instrument Panels
Cruise Control Systems
Data Link Connectors
Generators & Regulators
Starters
Power Window Motors .................................. Power Windows
Power Window Relay(s) ................................ Power Windows\
Radiator Fan Motor(s) ........................ Electric Cooling Fans\
Radiator Fan Relay(s) ........................... Engine Performance\
Electric Cooling Fans
Rainsense Module .............................. Wiper/Washer Systems
Raise Relay .................................. Power Convertible Top
Remote Anti-Theft Personality (RAP) Module ....... Anti-Theft System\
Starters
Warning Systems
Seat Belt Pretensioners ................... Air Bag Restraint System
Seat Belt Retractor Solenoid .................... Passive Restraints
Seat Belt Switch .......................... Air Bag Restraint System
Passive Restraints
Shift Interlock Solenoid ................... Shift Interlock Systems
Shift Lock Actuator ........................ Shift Interlock Systems
Side Marker Lights ................................. Exterior Lights
SIR Coil Assembly (Clockspring) ........... Air Bag Restraint System\
Slip Ring (Clockspring) ................... Air Bag Restraint System\
Steering Column Switches
SRS Control Module ........................ Air Bag Restraint System
Starter Motor ............................................. Starters
Starter Interrupt Relay ................................... Starters
Starter Solenoid .......................................... Starters
Starter Relay ............................................. Starters
Steering Wheel Position Sensor .................... Anti-Lock Brakes
Stoplights ......................................... Exterior Lights
Stoplight Switch ................................ Engine Performance
Cruise Control Systems
Anti-Lock Brakes
Sun Roof ECU ........................................ Power Sun Roof
Sun Roof Motor ...................................... Power Sun Roof
Sun Roof Position Sensor ............................ Power Sun Roof
Taillights ......................................... Exterior Lights
Throttle Position (TP) Sensor ................... Engine Performance\