1998 GMC SAVANA Owners Manual

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both GMC and your GMC dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, GMC voluntarily participates in BBB
AUTO LINE. BBB
AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to
settle automotive disputes. This program is available
free of charge to customers who currently own
or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at
the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve
the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
Some state laws may require you
to use this program
before filing a claim with
a state-run arbitration
program or
in the courts. For further information,
contact the
BBB at 1-800-955-5100 or the GMC
Customer Assistance Center at 1-800-GMC-8782
(1 -800-462-8782).
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash
or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and if
it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in
a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-GMC-8782
(1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac, MI 48342-2230 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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1998 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling 01
the Service Publication Order Form in this book and mailing it\
in with your check, money order,
or credit card information to Helm, Incorporated (address below.) \
~
CURRENT PUBLICATIONS FOR 1998 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the 1998
GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated RO. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about th
vehicle. The owner’s manual will include the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE: $1
5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover)
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I I I I I I I
NOTE: Dealers and Companies please provide dealer or company name. and also the
name of the person to whose attention the shipment should be sent. Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMERS NAME) (ATTENTION)
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE)
..
DAYTIME TELEPHONE NO. 0
AREA CODE
MC-ORD98 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.) L
-
P
A
Y
M
E
N
T
-
Check or Money
Order payable
to Michigan Purchasers
TOTAL MATERIAL
Helm, Inc. (USA funds add 6% sales tax
only - do not send cash.)
0 Mastercard Canadian Postage
0 VISA
0 Discover
U.S. Order Processing
(See Note Below) $5.00
GRAND TOTAL
-
Account ml ml
Number:
Expiration m ml
Date mo/yr:
Check here if your billing address
is different from your shipping
address shown.
~
CUSTOMER SIGNATURE I ~ Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11.50 plus the US. order processing.
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i@b NOTES
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Section 9 Index
Air Bag ...................................... 1-26
Adding Equipment ............................ 1-33
How Does it Restrain .......................... 1-3 I
How it Works ................................ 1-29
Location
.................................... 1-29
Readiness Light
......................... 1.28. 2-54
Servicing
................................... 1-32
What Makes
it Inflate .......................... 1-30
What Will You See After it Inflates ............... 1-3 1
When Should it Inflate ......................... 1-30
Aircleaner
.................................... 6-16
Air Conditioning
................................ 3-6
Air Conditioning Refrigerants
..................... 6-70
Alignment and Balance. Tire
...................... 6-48
Aluminum Wheels. Cleaning
...................... 6-56
Antenna. Power
................................ 3-27
Antifreeze
..................................... 6-2 1
Anti-Lock
Brake System Warning Light
................ 2.57. 4-7
Brakes
...................................... 4-7
Appearancecare
............................... 6-51
Appearance Care Materials
....................... 6-59
Arbitration Program
.............................. 8-9
Audio Systems
.................................. 3-7
Ashtrays
...................................... 2-48 Automatic
Transmission Check
........................... 7-39
Transmission Fluid
............................ 6-17
Transmission Operation
........................ 2-21
Shifting
..................................... 2-21
Transmission Park Mechanism Check
............. 7-41
LockingRear
................................ 2-30
Rear
....................................... 6-21
Axle
Battery
...................................... 6-31
Jump Starting
................................. 5-3
Replacement. Remote Keyless Entry
............... 2-8
Warnings
.................................... 5-3
BBB Auto Line
................................. 8-9
Before Leaving on a Long Trip
.................... 4-20
Better Business Bureau Mediation
................... 8-9
Blizzard ...................................... 4-25
Brake
Adjustment
.................................. 6-31
Fluid
....................................... 6-27
Master Cylinder
.............................. 6-27
Parking
..................................... 2-24
PedalTravel
................................. 6-30
Replacing System Parts ........................ 6-31
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Brakes (Continued) System Warning Light
......................... 2-56
Trailer
...................................... 4-33
Transmission Shift Interlock Check
............... 7-40
Wear
....................................... 6-30
Brakes. Anti-Lock
............................... 4-7
Braking in Emergencies
........................... 4-8
Break-In. New Vehicle
.......................... 2- 17
BTSICheck
................................... 7-40
Braking
........................................ 4-6
Brightness Control
.............................. 2-40
Bulb Replacement
.............................. 6-32
Camper-Type Mirrors
.......................... 2-47
Canadian Roadside Assistance
...................... 8-7
Capacities and Specifications
...................... 6-67
Carbon Monoxide
............... 2.29.2.30.2.33. 4.26
Cassette Deck Service
........................... 7-38
Cassette Tape Player Care
........................ 3-25
Center High-Mounted Stoplamp
................... 2-42
Center Passenger Position
........................ 1-39
Center Rear Passenger Position
.................... 1-39
Certification Label
.............................. 4-27
Certificatioflire Label
.......................... 4-27
Chains. Safety
................................. 4-33
Chains. Tire
................................... 6-50
Changing a Flat Tire
............................. 5-22
Care
of Compact Disc
Player ...................... 3-26
Cassette Tape Player
........................ 3.9. 3. 11
Charging System Light
.......................... 2-54 Check Gages
Light
.............................. 2-62
Checking Transmission Fluid Hot
.................. 6-18
Checking Your Restraint Systems
.................. 1-61
Chemical Paint Spotting
.......................... 6-58
Child Restraints
................................ 1-46
Securing
in a Rear Outside Seat Position ........... 1-52
Securing
in the Center Rear Seat Position .......... 1-54
Securing
in the Center Seat Position .............. 1-54
Securing in the Passenger Seat Position
........... 1-55
Securing in the Right Front Seat Position .......... 1-55
TopStrap
................................... 1-51
Where to Put
........................... 1-50. 1-51
Circuit Breakers and Fuses
....................... 6-61
Cleaner. Air
................................... 6-16
Cleaning Aluminum Wheels
............................ 6-56
Fabric
...................................... 6-52
Glass ....................................... 6-54
Inside
of Your Vehicle ......................... 6-51
Instrumentpanel
............................. 6-53
Leather
..................................... 6-53
Outside of Your Vehicle ........................ 6-55
Special Problems
............................. 6-52
Stains
...................................... 6-52
Tires
....................................... 6-57
Wheels
..................................... 6-56
Windshield and Wiper Blades
................... 6-54
Climate Control System
........................... 3-2
Clock. Setting the ................................ 3-7
Cigarette Lighter ............................... 2-48
Vinyl
....................................... 6-53
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