1998 GMC ENVOY Owners Manual

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with
a state-run arbitration
program or
in the courts. For further information,
contact the
BBB at 1-800-955-5 100 or the GMC
Customer Assistance Center at
1 -800-GMC-8782
(1-800-462-8782).
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash
or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA,
you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in the
Wahington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10
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REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352
REPORTING SAFETY- DEFECTS
TO GENERAL MOT0:RS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-GMC-8’?82
( 1-800-462-8782) or write:
Pontiac-GMC Customer Assistance Center
P.O.
Box 436008
Pontiac, MI 48343-6008
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Conmunication Centre, 163-005
1908 Colonel
Sam Drive
Oshawa, Ontario L1
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner‘s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
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1998 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48:
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about
vehicle. The owner’s manual will include the Maintenanl
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE: $15.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name
of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Tme
For Credit Card Orders Only
(VISA-MasterCard-Discovr
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ORDER TOLL FREE service. If further information is needed, write to the address s a own below or call (NOTE: For Credit Card Holders Only)
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
information within
30 days of delivery. On returns, a re-stocking fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST)
1-800-782-4356. Material cannot be returned for credit without packing slip with return 1-800-782-4356
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL ’ PRICE TOTAL
EACH* NUMBER
NAME
I YEAR PRICE QTY.
I
I Sewice Manual I I 1998 I I $90.00 I
Car & Light Truck
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio
1998 $1
0.00 Owner’s Manual Without Portfolio 1998 $1
5.00
NOTE: Dealers
and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME)
(ATTENTION)
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0
AREA CODE
:-ORD98 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
E
N
T
Check or Money
Order payable to
Helm, Inc. (USA funds only - do not send cash.)
0 Mastercard
0 VISA
Discover L
I TOTALMATERIAL I I
Michigan Purchasers
add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage
(See Note Below)
GRAND TOTAL
Account Number: UIn tun CuII urn
Expiration m ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE L
are to make checks payable in US. funds. To cover Canadian postage, add $1 1.50 plus the Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
U.S. order processing.
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fi NOTES
8-14
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Section 9 Index
Accessory Inf’lator ............................. 2-50
Acces~~ty
POWC~ Outlets ......................... 2-52
Adcling Sound Equilm1cnt
........................ 3-23
Add-On Equiptnent
............................. 4-43
Air Bag
Adding Equipment ............................ 1-27
How Does it Restrain .......................... 1-25
How it Works ................................ I -23
Location
.................................... 1-23
Readiness Light
......................... 1-22 . 2-63
Servicing
................................... 1-27
What
Makes it Inflate .......................... 1-25
What
You See After it Inflates ................... 1-25
When Should
it Inflate ......................... 1-24
Air Cleaner .................................... 6- 14
Air Conditioning ................................ 3-5
Refripxants
................................. 6-62
Alignment
and Balancc. Tire ...................... 6-13
Atltenn.1.
Fi~d ................................. 3-26
Adcling
Equipment
to the Outside of’ Your Vehicle ...... 6-3
AllIt11inLll11 Wheels . Clea11i11~ ...................... 6-5 1
Anti-Lock Brake System Wa~ming Light ......... 2-66 . 4-7
Appearance
Care ............................... 6-45
Materials
.................................... 6-53
Arbit~-ation Program .............................. 8-9
Ar111rest . Storage ............................... 2-15 Ashtrays
...................................... 2-49
Audio Systems ............................. 3-8. 3-12
Automatic Headlamp System
...................... 2-37
Automatic Transmission Check
...................................... 7-40
Fluid ....................................... 6-15
Operation ................................... 2-18
Park Mechanism Check ........................ 7-42
Shiftin
...................................... 2-18
Starting Your Engine
.......................... 2-15
Front ....................................... 6-21
Rear
....................................... 6-19
Axle
Backglass Wiper. Blade Replacement
.............. 6-36
Battery
....................................... 6-30
Charge LiFht ................................ 2-63
Jump
Startmg ................................. 5-3
Replacement, Keyless
Entry ..................... 2-8
Warnings ................................ 5-3, 5-4
Battery Run-Down Protection ..................... 2-44
BBB Auto
Line ................................. 8-9
Better Business Bureau Mediation
................... 8-9
Blizzard ...................................... 4-38
Brake Fluid .................................... 6-27
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Brake. -Parking ................................. 2-20
Brake System Warning Light
...................... 2-65
Brakes Adjustment
.................................. 6-30
Anti-Lock
................................... 4-7
PedalTravel
................................. 6-30
Master
Cylinder
.............................. 6-27
Replacing System
Parts ........................ 6-30
Trailer
...................................... 4-47
Brake-Transmission Shift Interlock Check
........... 7-41
Braking
........................................ 4-6
Braking in Emergencies
........................... 4-9
Break-In, New Vehicle
.......................... 2- 13
Brightness Control
.............................. 2-39
Bulb Replacement ......................... 6-3 1, 6-60
Wear
....................................... 6-29
BTSICheck
................................... 7-41
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
................. 6.60. 6.61
Carbon Monoxide
................ 2.9.2.24.4.39. 4.48
Cargo Tie Downs
............................... 2-47
Cellular Telephone
.............................. 2-57
Center Rear Passenger Position
.................... 1-34
Certificationnire Label
.......................... 4-40
Cargo
Security Shade
............................ 2-47
Chains Safety
...................................... 4-47
Tire
........................................ 6-44
Changing a Flat Tire
............................. 5-21
Charging System Light .......................... 2-63
Check Gages Light
.............................. 2-71
Checking Your Restraint Systems
.................. 1-52
Chemical Paint Spotting .......................... 6-52
Child Restraints
................................ 1-38
Center Seat Position
........................... 1-46
Different Types
............................... 1-38
Securing in a Rear Outside Seat Position ........... 1-44
Securing in the Right Front Seat Position
.......... 1-46
Where Not to
Put ............................. 1-46
Cigarette Lighter
............................... 2-49
Circuit Breakers and Fuses
....................... 6-55
Aluminum Wheels
............................ 6-51
Exterior Lamps and Lenses
..................... 6-50
Glass
....................................... 6-49
Inside
of Your Vehicle ......................... 6-46
Instrument Panel
............................. 6-48
Interior Plastic Components
..................... 6-48
Outside of Your Vehicle
........................ 6-51
Vinyl
....................................... 6-47
Weatherstrips
................................ 6-49
Windshield. Backglass and Wiper Blades
.......... 6-49
WoodPanels
................................. 6-48
TopStrap
................................... 1-43
WheretoPut
.......................,........ l-42
................................... Cleaner, Air 6-14
Cleaning
Fabric
...................................... 6-46
Leather
..................................... 6-48
Stains
...................................... 6-47
Tires
....................................... 6-51
Wheels
..................................... 6-51
9-2
.. ~ , ... . ~ .. . -.A-LL---.~~ -. ... ..,.. .... ..... -. ...... -- .
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Climate Control System ........................... 3-2
Clock. Setting
................................... 3-8
Comfort Controls
................................ 3-2
Console Mounted CD Changer
.................... 3- 18
Content Theft-Deterrent
......................... 2- I 1
Control of a Vehicle .............................. 4-6
ConvenienceNet
............................... 2-46
Convex Outside Mirror
.......................... 2-42
Coolant
.................................. 5-14. 6.21
Coolant Heater. Engine .......................... 2- 16
Courtesy Transportation ........................... 8-8
Cruise Control
................................. 2-33
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Compact Disc Care
............................. 3-26
Dama. ue. Finish
............................... 6-52
Damage. Sheet Metal ............................ 6-5 1
Daytime Running Lamps ......................... 2-37
Dead Battery
................................... 5-3
Defects. Reporting Safety
........................ 8- IO
Defensive Driving ............................... 4-2
Defrosting
..................................... 3-6
Dimensions. Vehicle
............................ 6-62
Dome Lamps
.................................. 2-39
DoorLocks
..................................... 2-4
Drive
........................................ 2-19
Drive Axle Service
.............................. 7-44
Defogging
..................................... 3-6 Driver Information System
....................... 2-43
Driver Position
................................. i . 12
Driving
City
........................................ 4-31
Defensive
.................................... 4-2
Drunken ..................................... 4-3
Foreign Countries
.............................. 6-5
Freeway
.................................... 4-32
Guidelines
.................................. 4-14
Hill and Mountain Roads ....................... 4-34
In a Blizzard ................................. 4-38
Night
...................................... 4-27
Off-Road
................................... 4-15
OnCurves ...................................
4-9
Rainy Conditions ............................. 4-28
Snowy and Icy Conditions
...................... 4-36
Through Deep Standing Water
................... 4-30
WetRoads
.................................. 4-28
Winter
...................................... 4-36
With
a Trailer ................................ 4-48
Driving On Grades While Towing
a Trailer ........... 4-50
Drunken Driving
................................ 4-3
Electrical Equipment. Adding
............... 3.24. 6.54
Electrical System
............................... 6-54
Electrochomic Inside Day/Night Rearview Mirror
..... 2-40
Electronic Level Control
......................... 4-42
Engine
........................................ 6-9
Coolant Heater
............................... 2-16
Coolant Level Check
.......................... 7-39
Coolant Temperature Gage ..................... 2-66
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