1998 CHEVROLET VENTURE Owners Manual

ROADSIDE Courtesy TM Cure PROVIDES:
0 Roadside Basic Cure services (as outlined previously)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
0 FREE LocksmiWKey Service (when keys are lost
0 FREE Flat Tire Service (spare installed on the road)
on the road or locked inside)
FREE Jump Start (at home
or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to eligible purchasers
of 1998 Chevrolet passenger cars
and light duty trucks. (Please see your selling dealer
for details.)
Note:
Courtesy Cure is available to retail and retail lease
customers operating 1998 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60
000 km),
whichever occurs first. All Courtesy Cure services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Cure and Courtesy Cure are not part of or
included in the coverage provided
by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify
or discontinue Basic Cure and Courtesy Care
at any time.
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For complete program details, see your Chevrolet dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
0
0
0
0
0
0
0
Vehicle Identification Number (VIN)
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached Vehicle mileage
Description of problem Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible
from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to retail purchasers of 1998 Chevrolet passenger cars
and light duty trucks (please see your selling dealer
for details).
Courtesy Transportation includes:
One way shuttle ride for any warranty repair
0 Up to $30 maximum daily vehicle rental allowance
0 Up to $30 maximum daily cab, bus or other
completed
during the same day.
for any overnight warranty repair up to five days,
OR
transportation allowance in lieu of rental for any
overnight warranty repair up to five days,
OR
0 Up to $10 daily fuel allowance for rides provided by
another person
(i.e., fi-iend, neighbor, etc.) in lieu of
rental for
any overnight warranty repair up to five days.
Note: All Courtesy Transportation arrangements
will be administered
by your Chevrolet dealer
service management. Claim amounts should
reflect all actual costs.
0 Chevrolet Courtesy Transportation is not part of the
Bumper to Bumper New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes
or
discontinue Courtesy Transportation at any time
without notification.
Chevrolet dealer.
0 For additional program details, contact your
Some state insurance regulations make it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up
to $30/day for documented
transportation you receive.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under
the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet
and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new vehicle.
Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN) and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the
courts. For further information, contact the
BBB at 1-800-955-5 100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 In Canada, please
call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or,
write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature
are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
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1998 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below\
.)
CURRENT PUBLICATIONS FOR 1998 CHEVROLET
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions
to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN-ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated
P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$15.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:oO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-MasterCard-Discr)
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ORDER TOLL FREE (NOTE: For Credit Card Holders On&)
(Mondav-Fridav 8:OO AM - 6:OO PM EST
1 -800-782-4356
1 FAXOrderi Onlv 1-313-865-5927
Orders will be mailed within 1 O-days of receipt. Please allow ade uate time for postal
service.
If further Information IS needed, write to the address s s, own below or call
1-800-782-4356. Material cannot be returned for credit without p\
acking
slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
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9.
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Service Manual 1998 $90.00
Car
& Light Truck
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio 1998
$1 5.00
Owner’s Manual Without Portfolio
G
:M
1998 $1 0.00
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside
U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
I - (STREET ADDRESS-NO P.O. BOX NUMBERS)
1
0 (CITY) (STATE) (ZIP CODE) T
0 DAYTIME TELEPHONE NO.
I AREA CODE I
Cbe& or Money
Order payable to Helm, Jnc. (USA funds only - do nof send cash.)
Mastercard
VISA
n
L GM-CHE-ORD98 *(Prices are subject
to change without notice and without incurring
Note to Canadian Customers: All listed prices are quoted In U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the US. order processing.
~~
obligation. Allow ample time for delivery.)
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