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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary.
If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program or in the courts. For further infomation, contact the
BBB at 1-800-955-5100 or the Oldsmobile Customer
Assistance Network at 1-800-442-6537.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open
an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O.
Box 30095
Lansing, MI 48909 In Canada, please
call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors
of Canada Limited
Customer Communication Centre 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General
Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-9
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ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Onlv 1-31 3-865-5927
1-800-782-4356
Orders will be mailed within 10.days of receipt. Please allow ade uate time f\
or postal
service. If further informatlon IS needed, write to the address s s, own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip wit\
h return
information within
30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
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Section 9 Index
I
9-1
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Brakes. Anti-Lock .......................... 2.54. 4.7
Braking
........................................ 4-6
Braking in Emergencies
........................... 4-9
Break.In. New Vehicle
.......................... 2-13
BTSICheck
................................... 7-39
Bulb Replacement
.............................. 6-26
Back-up Lamp
.............................. 6-29
CHMSL
.................................... 6-29
Dome Lamp
................................. 6-31
Front Turn Signal Lamps
....................... 6-27
Headlamps
.................................. 6-27
Rear Turn Signal Lamp
........................ 6-29
BTSI
.................................... 2.24. 7.39
Stoplamp
................................... 6-29
Taillamp
.................................... 6-29
.Capacities and Specifications
.................... 6-57
Carbon Monoxide
............... .2.10.2.25. 4.27 4-35
Cassette Deck Service
........................... 7-37
Cassette Tape Player
........................ 3.9. 3.14
Cassette Tape Player Care
........................ 3-22
CDPlayer
..................................... 3-14
CD Player Theft-Deterrent Feature
................. 3- 19
Center Console Storage Area
...................... 2-41
Center Rear Passenger Position
.................... 1-33
Certification Label
.............................. 4-3 1
Chains. Safety ................................. 4-36
Chains. Tire
................................... 6-40
Changing
a Flat Tire ............................. 5-20
Charging System Indicator Light
................... 2-52
Center High-Mounted Stoplamp Bulb Replacement
.... 6-29 Check Engine Light
............................. 2-55
Check Oil Light
........................... 2.59. 6. 10
Checking Your Restraint Systems
.................. 1-47
Chemical Paint Spotting
.......................... 6-47
Child Restraints
................................ 1-36
Securing in a Rear Outside Seat Position
........... 1-38
Securing in the Center Rear Seat Position
.......... 1-40
Securing in the Right Front Seat Position
.......... 1-42
TopStrap
................................... 1-37
WheretoPut
................................ 1-36
Circuit Breakers and Fuses
....................... 6-51
Cleaner.
Air ................................... 6-15
Cleaning
...................................... 6-41
Aluminum Wheels
............................ 6-46
Exterior LampsLenses
........................ 6-45
Fabric
........................... ' ........... 6-41
Glass
....................................... 6-44
Inside
of Your Oldsmobile ...................... 6-41
Instrument Panel
............................. 6-43
Leather
..................................... 6-43
Outside
of Your Oldsmobile .................... 6-44
Special Problems
............................. 6-42
Stains
...................................... 6-42
Tires
....................................... 6-46
Vinyl
....................................... 6-43
Wheels
..................................... 6-46
Windshield and Wiper Blades ................... 6-44
Climate Control System
........................... 3-2
Clock. Setting the
................................ 3-7
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-23
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Compact Disc Player ............................ 3-14
Compact Spare Tire
............................. 5-32
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-43
Convex Outside Mirror
.......................... 2-40
Coolant
....................................... 6- 16
Adding
..................................... 6-19
Checking
................................... 6-18
Heater. Engine
............................... 2- 15
SurgeTank .................................. 5-14
Surge Tank Pressure Cap
....................... 6- 19
Whattouse
................................. 6-17
Cooling System
................................ 5-14
Courtesy Transportation
........................... 8-6
Cruise Control
................................. 2-32
CruiseLight
................................... 2-60
Cupholder, Center Console
....................... 2-42
Cupholder, Instrument Panel
...................... 2-42
Cupholder, Rear Seat
............................ 2-42
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish
............................... 6-47
Damage. Sheet Metal
............................ 6-47
Daytime Running Lamps
......................... 2-36
Dead Battery
................................... 5-3
Defects. Reporting Safety
......................... 8-8
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-5 Defogging
..................................... 3-4
Dimensions. Vehicle
............................ 6-58
Dolby' B Noise Reduction
.................. 3.12. 3.17
Dome Lamp
................................... 2-38
Dome Lamp Bulb Replacement
.................... 6-31
DoorLocks
..................................... 2-4
Drive. Automatic Transaxle
....................... 2-19
DriverPosition
................................. 1-12
Driving City
........................................ 4-19
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-20
InaBlizzard
................................. 4-26
In Foreign Countries
........................... 6-5
IntheRain .................................. 4-16
Night
...................................... 4-14
OnCurves
................................... 4-9
On Grades While Towing a Trailer ............... 4-38
On Hill and Mountain Roads
.................... 4-22
On Snow and Ice
............................. 4-25
Throughwater
............................... 4-18
WetRoads
.................................. 4-16
Winter
...................................... 4-24
With a Trailer
................................ 4-36
DrunkenDriving
................................ 4-3
Electrical Equipment. Adding
.......... 2-15. 3-20. 6-50
Electrical System
............................... 6-50
9-3
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