1997 GMC SIERRA phone

Adding Equipment to Your Air
Bag-Equipped Vehicle
&.’ If I add a push bumper or a bicycle rack to the
front
of my vehicle, will it keep the air bags
from working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle so that the vehicle’s basic
structure
isn’t changed, it’s not likely to keep the
air bags from working properly
in a crash.
e.’ Is there anything I’might add to the front of the
vehicle that could keep the air bags from
working properly?
A: Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep
the air bag system from
working properly.
Also, the air bag system may not
work properly if you relocate any of the air bag
sensors.
If you have any questions about this, you
should contact Customer Assistance before
you
modify your vehicle. (The phone numbers and .
addresses for Customer Assistance are in Step Two of
the Customer Satisfaction Procedure in this manual.
See “Custotner Satisfaction Procedure”
in the Index.)
e.’ What if I add a snow plow? Will it keep the air
bags from working properly?
A: We’ve designed our air bag systems to work
properly under a wide range
of conditions,
including snow plowing with vehicles equipped with the optional Snow Plow Prep Package (RPO
VYU). But don’t change or defeat the snow plow’s
“tripping mechanism.”
If you do, it can damage
your snow plow and your vehicle, and
it may cause
an air bag inflation.
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Sun Visors Accessory Power Outlets
To block out glare, you can swing down the visors. You
can also swing them out to help block glare at the front
~
and side windows.
Your visor may have a strap to hold small items, such
as maps.
Some visors have
an
extender on the inside edge.
When the visor is down,
pull the extender out for
extra glare coverage at the
front or side.
Two auxiliary power outlets are located near the
cigarette lighter. Use these outlets to power mobile
telephones or other devices designed
to operate with
vehicle electrical systems. Some
visors have mirrors with lamps. If the mirror has
lamps, they will come on when you lift the mirror cover.
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Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until it is too late. Your hearing can adapt to higher
volumes of sound. Sound that seems normal can be loud
and harmful
to your hearing. Take precautions by
adjusting the volume control on your radio
to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss
or damage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can
add what you want.
If you can, it’s very
important to
do it properly. Added sound
equipment may interfere with the operation of
your vehicle’s engine, Delco radio or other
systems, and even damage them. Your vehicle’s
systems
may interfere with the operation of
sound equipment that has been added
improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride
on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle
is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can if your
tires
do not have much tread or if the pressure in one or
more is low. It can happen
if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice
is to slow down when it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles
or standing water, water can come in through
your engine’s air intake and badly damage your engine. Never drive through water that is slightly
lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you pass another vehicle. Allow yourself more clear room
ahead, and be prepared to have your view restricted
by road spray.
0 Have good tires with proper tread depth. (See “Tires” in the Index.)
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
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Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program 8-
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Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects
to General Motors
Ordering Service
and Owner Publications
in Canada
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For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
L.. through the windshield.)
1 0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern I I
We encourage you to call us so we can give your inquiry
prompt attention. However,
if you wish to write GMC,
address your inquiry to:
GMC Customer Assistance
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Refer to your
Warranty and Owner Assistance Information
booklet for addresses
of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely be resolved
in the dealership, using the dealer’s
facilities, equipment and personnel. That is why we suggest
you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones (TTYs), GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1-800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
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Roadside Assistance
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GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location of the
nearest
GMC dealer or the following special services:
FZat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$4.00) will
be covered.
Jump Start: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery of
the replacement key will
be covered at no charge within
10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
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Deluxe Trip Routing: Custom-made, computerized
maps using
the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing
also includes
a national hotel discount book and a book
of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number
(VIN).
Trip Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip Interruption service covers expenses such
as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from GMC Roadside Assistance and pay for
expenses at the time of disablement. Original receipts should be submitted to GMC Roadside Assistance for
reimbursement.
A service representative will provide
assistance when you call. The Roadside Assistance
services listed are available
to retail
and retail lease customers operating 1997 GMC
light duty trucks for a period
of 3 years/36,000 miles
(60
000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all owner/operators of GMC trucks,
regardless of vehicle
or mileage.
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