1997 GMC JIMMY Owner's Manual

I)rlu.~c~ Pip Rozttiqq: Custo~~l-~made, computerized
maps using the most direct or scenic route arc provided
free of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and
local maps available upon request. Please
be prepared to furnish
your Vehicle Iden~i fication
Number
(VIN).
Trip IIlter1-uption ,4,ssistu~1~~~: GMC wilt I-cimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty clisablement. Trip
Interruption service covers expenses such
;IS meals and
overnight lodging if vehicle disablement occ~~rs at Icast
1 SO miles (240 km) from your home or rental property.
Plcwsc Norc: you will be required to obrain prior-
approval from GMC Roadside Assistance and pay for
expenses at the time 01 disablement. Original receipts
should be submitted
to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when
you call. The
Roadside Assistance services listed
are available
to retail and retail lease customers operating
1997 GMC
light duty trucks for
a period of 3 years/36.000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance. such
as providing the name
of the closest dealer or minor- technical advice. etc., is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
8-6

Just dial GMC Roadside Assistance at
1 -800-GMC-8782 ( 1-800-462-8782, Roadside
Assistance l:,romj,t
j to reach a qualified representative
who can assist you.
Your Roadside Assistance representative will
ask for the
following information when your call is received:
Vehicle Iclentification Numbcr (VIN)
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance
program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure pro\iided by the dealer or call
1-800-268-6800 for emergency ser\:ices.
8-7

Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers when obtaining warranty service.
This program is offered
in conjunction with the
3 year/36,000 mile (60 000 kmj Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles (16 km)) for same-day warranty repairs.
0 A loaner vehicle will be made available for overnight
warranty repairs
up to a five day rnaximum, or LIP to a
$30 allowance for a rental vehicle, cab. bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day, clclc~s not
constitute overnight repairs.)
Gas allowance of up to $10 a day for rides provided
by another person (i.e.? friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to
five day maximum. Some state insurance regulations
make
it impractical
to rent vehicles to people under 21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC
will reimburse up to $30/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details contact your
GMC dealer.
In Canada, please consult your CM dealer for
information on Courtesy Transportation.
8-8

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District
of Columbia. Canadian owners refer to your
W;lrranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right
to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC and your GMC dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your conce.rn has not been
adequately addressed. the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial
third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited W;lrranty.
To assist in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
ro
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure. you may contact
the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus. Inc.
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide YOLK name
and address. your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

We prefer you utilize the Cust.omer Satisfaction
Procedure before you resort to AUTO LINE. but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary, If
this mediation is unsuccessful, an informal hearing will
be scheduled where. eligible clIston1ers may present their
case
to an impartid third-party arbitrator.
Warranty Information
Yout. vehicle comes with a separate warranty booklet
that: contains detailed warranty inf’ormation.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
IF you believe that yol~r vehicle has ;1 defect which could
cause
a crash or could cause injury or death, you should
itntnediately inform the National Highway Traffic
Safety Administration (NHTSA).
in addition to
notifying General
Motors.
If NHTSA receives similar complaints. it may open an
investigation. and
if it finds that it safety defect exists in
a group of vehicles. it may order a recall and remedy
campaign. Howww-, NHTSA cannot become involved
in individual problems between you, YOLK dealer or
General Motors.
To contact NHTSA, you nay either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0 123 in the
Washington.
D.C. area) or write to:
NHTSA. U.S. Department of Transportation
W‘lshington.
D.C. 20590
You can also obtain other infcmnafion about motor
\.ellick safety
from the Hotline.
8-10

REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect. you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K I G 352
REPORTING SAFETY DEFE
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this. we certainly hope you'll notify
us. Please call us at I -800-GMC-8782
( 1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7
Ordering Service and Owner
Publications
in Canada
1 Service manuals, service bulletins, owner's lnanuals anc
other service literature are available for purchase for all
current
and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is I-800-648-5539.
8-11

1997 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling G
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997
GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions
to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.0. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended
to provide basic operational information about tl
vehicle. The owner’s manual will include the Maintenancl
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name
of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-Mastercard-Discovet

ORDER TOLL FREE service. If further information is needed, write to the address s gh own below or call (NOTE: For Credit Card Holders Only)
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
information within
30 days of delivery. On returns, a re-stocking fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST)
1-800-782-4356. Material cannot be returned for credit without packing slip with return 1-800-782-4356
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM ITEM DESCRIPTION VEHICLE MODEL
QTY. I EACH*
PRICE TOTAL
NUMBER NAME
I YEAR PRICE I I
I Service Manual I I 1997 I I $90.00 I
I Owner’s Manual In Portfolio I 1997 I I $15.00 I ~~
Owner’s Manual Without Portfolio 1997 $1 0.00
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation. HELM. INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO. 0
AREA CODE
IC-ORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
-
P
A
Y
M
E
N
T
-
Check or Money Order Davable to Helm, Inc. (USA funds
only - do not send cash.)
Mastercard
0 VISA
n
I I
TOTAL MATERtAL
Michigan Purchasers
add 6% sales tax
US. Order Processing $5.00
Canadian Postage
(See Note Below)
GRAND TOTAL
Discover IL
Expiration m
Date mo/yr:
Check here if your billing address is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11.50 plus the U.S. order processing.