1997 GMC JIMMY Owner's Manual

USAGE
Mood Latch
Assembly,
Pivots. Spring
Anchor and
Release
Pawl
Hood and
Door Hinges
Tailgate Mounted Spare
Tire Carrier
(if
equipped), Outer
Tailgate Handle
Pivot Points and
Hinges
FLUID/LUBRICANT
Lubriplate lubricant aerosol
(GM Part No. 12346393 or
equivalent) or lubricant meeting
requirements of
NLGT # 2.
Category LB or GC-LB.
Multi-purpose lubricant,
Superlube' (GM Part
No. 12346241 or equivalent).
Multi-purpose lubricant,
Superlube' (GM Part
No. 12346241 or equivalent).
USAGE FLUID/LUBRICANT
Weatherstrip
Multi-purpose lubricant,
Weatl~erstrip Part
No. 12345579 or equivalent).
Conditioning Dielectric
Silicone Grease
(CM
Squeaks Superlube' (GM Part
No. 1234624 1 or
equivalent).
See "Replacenlent Parts"
in the Index for recomtnended
replacenxmt filters,
valves and spark pl~~gs.
7-54

Part E: Maintenance Record
After the scheduled services are performed, record the
date, odo~neter reading and wlm performed the service
in the boxes provided after the maintenance interval.
Any additional information from "Owner Checks and Services" or
"Periodic Maintenance" can be added
on
the following record pages. Also. you should retain all
maintenance receipts. Your owner information portfolio
is
a convenient place to store them.
~ ~ ~~~~
Maintenance Record - . __
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
7-55

Maintenance Record
I I ODOMETER I I
DATE READING SERVICED BY MAINTENANCE PERFORMED
7-56

Section 8 Customer Assistance Information
'Warranty Information
Reporting Safety Defects to the united States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order
Form for Service Publications
Here
you will find out how to contact GMC
if you need assistance. This section also tells you how to obtain service
publications and
how to report any safety defects.
8-2 Customer Satisfaction Procedure
8-10
8-4
Address for Writing to GMC 8-
10
8-9 BBB Autoline Information
8-13
8-8 GMC Courtesy Transportation 8-12
8-7 Canadian Roadside Assistance 8-11
8-5 Phone Number for Roadside Assistance 8-11
8-5 GMC Roadside Assistance 8-11
8-4 Assistance for
Text Telephone
(TTY) Users
8-1

Customer Satisfaction Procedure GMC dealers have the facilities, trained technicians and
up-to-date infcm~ation to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction,
take the
following steps:
STEP ONE -- Discuss your concern with a
member 01 clealership Inanagernent. Normally, concerns
can be quickly resolved at that level.
If the matter has
already been reviewed with the Sales. Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
8-2

0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
8-3

For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or
the plate at
the top left of the instrument panel and visible
through
the windshield.)
Dealership name. and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However,
if you wish to write GMC,
address your inquiry to:
GMC Customer Assistance
3
1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa. Ontario
L 1 H 8P7 Refer to your Warranty and
Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely be resolved in the dealership, using the dealer’s
facilities, equipment and personnel. That is
why we suggest
you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center.
Any TTY
user can communicate
with GMC by dialing:
1 -800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
8-4

Roadside Assistance
GMC's Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest
GMC dealer or the following special services:
FlLlt Tiw Chmg~?: installation of spare tire will be
covered at
no charge (customer is responsible for repair
or replacement
of tire).
Fl.{t?I Dt~liwql: Delivery of enough fuel for the customer
to get to the nearest service station
(up to $4.00) will
be covered.
Juq? Sturt: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge
if you are unable to gain entry
into your vehicle. Delivery of the replacement key
will
be covered at no charge within 10 miles (1 6 km).
Et7.2et-go12~~ finl?ir.zg Scrvice: Towing to the nearest
GMC deaier for warranty related disablements will
be covered.