1997 CHEVROLET SUBURBAN Owners Manual

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to resolve
the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to
use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet Customer
Assistance Cerfter at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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1997 CHEVROLET/GEO SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of y\
our vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it\
in with your check, money order, or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 CHEVROLET/GEO
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name of the vehicle.
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Section 9 Index
Air Bag ...................................... 1-3 1
Adding Equipment ............................ 1-37
How Does
it Restrain .......................... 1-35
How
it Works ................................ 1-33
Location
.................................... 1-33
Readiness Light ......................... 1-32. 2-65
Servicing
................................... 1-36
What Makes
it Inflate .......................... 1-34
What Will
You See After it Inflates ............... 1-35
When Should
it Inflate ......................... 1-34
Aircleaner
.................................... 6-18
Air Cleaner Filter Restriction Indicator Check
........ 7-44
Air Conditioning
................................ 3-7
Air Conditioning Refrigerants
..................... 6-72
Alignment and Balance, Tire
...................... 6-50
Aluminum Wheels, Cleaning
...................... 6-58
Antenna, Fixed
................................. 3-30
Antifreeze
..................................... 6-26
Anti-Lock Brake System Warning Light
................ 2-68, 4-7
Brakes
...................................... 4-7
Anti-Theft, Radio
.............................. 3-26
Appearance Care
............................... 6-52
Appearance Care Materials
....................... 6-60
Arbitration Program
.............................. 8-9 Armrest Storage Compartment
.................... 2-52
Ashtrays
...................................... 2-58
Audio Equipment. Adding
........................ 3-28
Audio Systems
................................. 3-11
Automatic Transmission
Check
.................................... 7-44
Fluid
....................................... 6-20
Operation
................................... 2-16
Overdrive
................................... 2-19
Park Mechanism Check
........................ 7-46
Shifting
..................................... 2-16
Axle. Front
.................................... 6-25
Axle. Locking Rear
............................. 2-20
Axle. Rear
.................................... 6-24
Auxiliary Power Outlet
.......................... 2-59
Battery
...................................... 6-36
Jump Starting
................................. 5-3
Replacement. Keyless Entry
..................... 2-7
Warnings
................................ 5-3. 5-4
BBB Auto Line
................................. 8-9
Better Business Bureau Mediation
................... 8-9
Blizzard. Driving In
............................. 4-40
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Brake Adjustment
........................ ....... 6-35
Fluid
....................................... 6-32
Master Cylinder
.............................. 6-32
Parking
..................................... 2-25
PedalTravel
................................. 6-35
Replacing System Parts
........................ 6-35
System Warning Light
......................... 2-67
Trailer
...................................... 4- 50
Transmission Shift Interlock Check ............... 7-45
Wear
....................................... 6-34
Brakes, Anti-Lock
............................... 4-7
Braking
........................................ 4- 6
Braking in Emergencies ........................... 4-9
Break-In, New Vehicle
........................ 2- 12
Brightness Control
............................ 2-42
Bulb Replacement
.............................. 6-37
BTSICheck
................................... 7-45
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
...................... 6-69
Carbon Monoxide
.......... 2-29,2-30,4-41,4-49, 4-50
Care
of Your Cassette Tape Player .................. 3-29
Cargo Security Shade
............................ 2-55
Cargo Tie Downs
............................... 2-56
Cassette Deck Service
........................... 7-43
Cassette Tape Player
....................... 3- 13, 3- 15
Cassette Tape Player Care ........................ 3-29
Cassette Tape Player Errors
.................. 3- 15, 3- 19
CD Player Theft-Deterrent Feature
................. 3-26
Center Passenger Position
........................ 1-38
CertificatiodTire Label ........................... 4-42
Center High-Mounted Stoplamp Bulb Replacement
.... 6-42 Chains. Safety
............................... 4-49
Changing a Flat Tire
............................. 5-22
Charging System Warning Light
................... 2-65
Check Gages Light
.............................. 2-73
Checking Your Restraint Systems
.................. 1-62
Chemical Paint Spotting
.......................... 6-59
Child Restraints
................................ 1-48
Securing in a Rear Outside Seat Position
........... 1-51
Securing in the Center Seat Position
.............. 1-54
Securing
in the Right Front Seat Position .......... 1-56
TopStrap
................................... 1-51
WheretoPut ................................ 1-50
Cigarette Lighter
............................... 2-58
Circuit Breakers and Fuses
....................... 6-63
Cleaner. Air
................................... 6-18
Cleaning
Aluminum Wheels
............................ 6-58
Exterior LampsLenses
........................ 6-57
Fabric
...................................... 6-53
Glass
....................................... 6-56
Inside
of Your Vehicle ......................... 6-53
Instrument Panel
............................. 6-56
Leather
..................................... 6-55
Outside of Your Vehicle
........................ 6-57
Special Problems
............................. 6-54
Stains
...................................... 6-54
Tires
....................................... 6-59
Vinyl
....................................... 6-55
Wheels
..................................... 6-58
Chains. Tire
................................... 6-51
Windshield and Wiper Blades
................... 6-56
Climate Control, Optional
......................... 3-3
Climate Control, Standard
......................... 3-2
Climate Control System
........................... 3-2
9-2
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Clock. Setting the ............................... 3- 1 1
Comfort Controls ................................ 3-2
Comfort Guides. Rear Safety Belts
................. 1-45
Compact Disc Care
............................. 3-30
Compact Disc Player
....................... 3.20. 3.24
Compact Disc Player Errors
.................. 3.22. 3.24
Compass. Electronic
............................ 2-44
Compass. Rearview Mirror with
................... 2-44
Composite Headlamps
........................... 6-38
Console Storage
................................ 2-5 1
Control of a Vehicle .............................. 4-6
ConvenienceNet
............................... 2-54
Convex Outside Mirror
.......................... 2-47
Coolant
....................................... 6-26
Heater. Engine
............................... 2- 15
RecoveryTank
............................... 5-15
Cooling System
................................ 5- 13
Courtesy Transportation
........................... 8-8
Cruise Control ................................. 2-37
Cupholders
.......................... 2-50.2-51. 2-52
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8-3
Customer Satisfaction Procedure
.................... 8-2
Damage. Finish
............................... 6-59
Damage. Sheet Metal
............................ 6-59
Daytime Running Lamps
......................... 2-41
Daytime Running Lamps Indicator Light
............ 2-72
Dead Battery
................................... 5-3
Defects. Reporting Safety
........................ 8- 10
Defensive Driving ............................... 4-2
Defogger. Rear Window
......................... 3- IO
Defogging .................................... 3- 10
Defrosting ..................... ........... 3-10
Dolby
8 B Noise Reduction ....................... 3-18
Dome Lamps
................................ 2-43
Door Child Security Locks
........... ............ 2-5
Locks
..................................... 2-3
Panel
....................................... 2-10
Side
........................ ............ 2-8
Storagepocket
............................... 2-54
Driver Position
................................. 1-22
Driving City
........................................ 4-32
Defensive
.................................... 4-2
Drunken
..................................... 4-2
Freeway
.................................... 4-33
Guidelines
.................................. 4-14
InaBlizzard
................................. 4-40
IntheRain
.................................. 4-30
Night
...................................... 4-28
Off-Road
................................... 4-14
OnCurves
................................... 4-9
On Grades While Towing
a Trailer ............... 4-52
On Hill and Mountain Roads
.................... 4-36
On Snow and Ice
............................. 4-38
Through Water
............................... 4-32
WetRoads
.................................. 4-30
Winter
...................................... 4-38
With
a Trailer ................................ 4-50
Drunken Driving
................................ 4-2
Easy Entry Seat (2-Door Utility)
................... 1-7
Electric Tailgate Glass Release
.................... 2-32
Electrical Equipment. Adding
........... 2-14. 3.28. 6-62
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