1997 CHEVROLET EXPRESS Owners Manual

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful,
an informal hearing will
be scheduled where eligible customers may present their
case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may
accept or reject. If
you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington,
D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately
notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Downloaded from www.Manualslib.com manuals search engine 1997 CHEVROLET/GEO SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it\
in with your check, money order,
$88
or credit card information to Helm, Incorporated (address below\
.) , ~ ~ ~zyy,&';Y '.;s;',:$g2
b-,-* e
E-'"k"l.7&$ , ,,cg;j;: ,, , .t _. ,. :-. +<..;*<+;*
CURRENT PUBLICATIONS FOR 1997 CHEVROLET/GEO
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle. In-Portfolio: Includes
a Portfolio, Owner's Manual and
Warranty Booklet. RETAIL SELL PRICE: $1
5.00
Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE: $1
0.00
CURRENT 8t PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OWNER'S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner's manual will include the Maintenance
Schedule for all models.

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE
information within 30 days of delivery. On returns, a re-stocking fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST)
1-800-782-4356. Material cannot be returned for credit without packing slip wit\
h return 1-800-782-4356
service. If further information is needed, write to the address s R own below or call (NOTE: For Credit Card Holders Only)
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
FAX Orders Onlv 1-31 3-865-5927 against the original order.
.? -;:: . .. .i : _. :,. . ;;. $: . .' NOTE: Dealers and Companies please provide dealer or company name, and also the
is : Mail completed order form to: .. I. j. name of the person to whose attention the shipment should be sent.
.zj., , .~ .~ . ,<. ,, ., HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207 : For purchases outside U.S.A. please write to the above address for quotation. ... . ..
.. .. : . , .. . ,. .
::: '1 , .
"j p:
.. . . .. .
.. . .. (CUSTOMER'S NAME) (ATTENTION)
. . ... .
. , ,..
GM-CHE-ORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.) Note to Canadian
Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the US. order processing.

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Downloaded from www.Manualslib.com manuals search engine Section 9 Index
Adjustable Mast Antenna ........................ 3-28
AirBag
....................................... 1-25
Adding Equipment
............................ 1-32
How Does
it Restrain .......................... 1-30
How it Works
................................ 1-28
Location
.................................... 1-28
Readiness Light
......................... 1.27. 2-51
Servicing
................................... 1-31
What Makes it Inflate
.......................... 1-29
What Will
You See After it Inflates ............... 1-30
When Should it Inflate
......................... 1-29
Aircleaner
.................................... 6-17
Air Conditioning Refrigerants
..................... 6-67
Alignment and Balance. Tire
...................... 6-47
Aluminum Wheels. Cleaning
...................... 6-55
Antenna. Adjustable Mast
........................ 3-28
Antenna. Power
................................ 3-28
Antifreeze
..................................... 6-22
Anti-Lock Brake System Warning Light
................ 2-53. 4-7
Brakes
...................................... 4-7
Appearancecare
............................... 6-49
Air Conditioning
................................ 3-7
Air Control. Climate Control System
................. 3-3 Appearance
Care Materials
....................... 6-57
Arbitration Program
.............................. 8-9
Ashtrays ...................................... 2-43
Audio Systems
.................................. 3-8
Automatic Transmission
Transmission Check
........................... 7-46
Transmission Fluid
............................ 6-18
Transmission Operation
........................ 2-20
Shifting
..................................... 2-20
Transmission Park Mechanism Check
............. 7-48
Axle. Locking Rear
............................. 2-23
Axle. Rear
.................................... 6-22
Battery
...................................... 6-32
Jump Starting
................................. 5-3
Replacement. Remote Keyless Entry
............... 2-8
Warnings
.................................... 5-3
Warnings
.................................... 5-3
BBB Auto Line
................................. 8-9
Before Leaving on a Long Trip
.................... 4-21
Better Business Bureau Mediation
................... 8-9
Blizzard. Driving In
............................. 4-25
9-1

Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
.................................. 6-31
Fluid
....................................... 6-28
Master Cylinder
.............................. 6-28
Parking
..................................... 2-23
Pedal Travel
................................. 6-3 1
Replacing System Parts ........................ 6-3 1
System Warning Light
......................... 2-52
Trailer
...................................... 4-34
Transmission Shift Interlock Check
............... 7-47
Wear
....................................... 6-30
Brakes. Anti-Lock
............................... 4-7
Braking in Emergencies
........................... 4-9
Braking
........................................ 4-6
Break-In. New Vehicle
.......................... 2-16
Brightness Control
.............................. 2-38
Bulb Replacement
.............................. 6-32
BTSICheck
................................... 7-47
Canadian Roadside Assistance
.................... 8-7
Carbon Monoxide .................... 2-28.4-26. 4-34
Cassette Deck Service
........................... 7-45
Cassette Tape Player
....................... 3- 11. 3- 13
Cassette Tape Player Care
........................ 3-27
Center High-Mounted Stoplamp
................... 2-61
Center Rear Passenger Position
.................... 1-35
Certification Label
.............................. 4-27
CertificatiodTire Label
.......................... 4-27
Capacities
and Specifications
...................... 6-64
Center Passenger Position
........................ 1-35 Chains. Safety
................................. 4-34
Chains. Tire
................................... 6-49
Changing a Flat Tire
............................. 5-23
Checking Your Restraint Systems
.................. 1-52
Chemical Paint Spotting
.......................... 6-56
Child Restraints
................................ 1-40
Securing in a Rear Outside Seat Position ........... 1-42
Securing
in the Center Front Seat Position ......... 1-44
Securing
in the Center Rear Seat Position .......... 1-44
Securing in the Center Seat Position
.............. 1-44
Securing in the Passenger Seat Position ........... 1-46
Securing
in the Right Front Seat Position .......... 1-46
TopStrap
................................... 1-42
Where to Put
........................... 1-40. 1-41
Cigarette Lighter
............................... 2-45
Circuit Breakers and Fuses
....................... 6-60
Cleaner. Air
................................... 6-17
Cleaning Aluminum Wheels
..................... ....... 6-55
Fabric
...................................... 6-50
Glass
....................................... 6-53
InsideofYourGM
............................ 6-50
Instrumentpanel
............................. 6-52
Leather
..................................... 6-52
Outside
of Your GM ........................... 6-54
Special Problems
............................. 6-51
Stains
...................................... 6-50
Tires
....................................... 6-55
Vinyl
....................................... 6-52
Wheels
..................................... 6-55
Windshield and Wiper Blades
................... 6-53
9-2

Downloaded from www.Manualslib.com manuals search engine Climate Control. Standard ......................... 3-2
Climate Control System
........................... 3-2
Clock. Setting the
................................ 3-8
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-27
Compact Disc Player
....................... 3-18. 3-22
Console Storage
................................ 2-44
Control
of a Vehicle .............................. 4-6
Convex Outside Mirror
.......................... 2-44
Coolant
....................................... 6-22
RecoveryTank
............................... 5-16
Cooling System
................................ 5- 14
Courtesy Transportation ........................... 8-8
Cruise Control ................................. 2-36
Cupholders
.................................... 2-44
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish ............................... 6-56
Damage. Sheet Metal
............................ 6-55
Daytime Running Lamps Indicator Light
............ 2-54
Daytime
Running Lamps
......................... 2-40
Dead Battery
................................... 5-3
Defects. Reporting Safety
........................ 8- 10
Defensive Driving
............................... 4-2
Defogging
................................. 3-2. 3-4
Defrosting
................................. 3.2. 3.4
Dome
Lamps .................................. 2-40
Door
Locks ....................................... 2-4
Sliding
..................................... 2-11
Storage
..................................... 2-45
Storagepocket
............................... 2-45
Swing-Out Side
............................... 2-9
Drive Position. Automatic Transmission
............. 2-22
Driver Position
................................. 1-15
Driving
City
........................................ 4-19
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-20
InaBlizzard
................................. 4-25
In Foreign Countries ........................... 6-5
In the Rain .................................. 4-16
Night
...................................... 4-14
OnCurves
................................... 4-9
On Grades While Towing
a Trailer ............... 4-36
On Hill and Mountain Roads .................... 4-22
OnSnowandIce
............................. 4-24
Throughwater ............................... 4-18
WetRoads
.................................. 4-16
Winter
...................................... 4-24
With a Trailer
................................ 4-34
Drunken Driving
................................ 4-3
Dual Tire Operation
............................. 6-45