Page 385 of 404

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you
are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide
your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
Page 386 of 404

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary.
If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If
you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision is made.
Some state laws may require
you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition
to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10
Page 387 of 404

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan
48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
Page 388 of 404

Downloaded from www.Manualslib.com manuals search engine 1997 CHEVROLET/GEO SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below\
.)
CURRENT PUBLICATIONS FOR 1997 CHEVROLET/GEO
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the
diagnosis and service
of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$15.00
Without Portfolio: Owner’s Manual only.
RETAIL
SELL PRICE: $1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-MasterCard-Disr)
Page 389 of 404

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(NOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s R own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied 1-800-782-4356 1-800-782-4356. Material cannot be returned for credit without p\
acking slip with return
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL PRICE
EACH* TOTAL
NUMBER NAME YEAR PRICE
Service Manual 1997 $90.00
Car
& Light Truck
Transmission Unit Repair 1997 $40.00
Owner’s Manual In Portfolio 1997 $1
5.00
Owner’s Manual Without Portfolio 1997 $1 0.00
1-
9
9
7
G
M
QTY*
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer orcompany name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
GM-CHE-ORD97 *(Prices are
subject to change without notice and without incurring
obligation. Allow ample time for delively.)
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE) ..
DAYTIME TELEPHONE NO. 0
P
A
Y
M
E
N
T
Check or Money
Order payable to Helm, Inc. (USA funds
only - do not send cash-]
0 MasterCard
0 VISA
Discover
TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
U.S. Order Pracessing s.00
Canadian Postage (See Note Below)
GRAND TOTAL
I
Account
Number:
ml I
Expiration rl ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus tha
Note
to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
U.S. order processing.
Page 390 of 404
Downloaded from www.Manualslib.com manuals search engine & NOTES
8-14
Page 391 of 404

Downloaded from www.Manualslib.com manuals search engine 0 Section 9 Index
Accessory Plug ............................... 2-61
AirBag
....................................... 1-20
How Does it Restrain
.......................... 1-24
How it Works
................................ 1-22
Location
.................................... 1-22
Readiness Light
......................... 1.21. 2.78
Servicing
................................... 1-25
What Makes
it Inflate .......................... 1-23
What Will You See After
it Inflates ............... 1-24
When Should
it Inflate ......................... 1-23
Aircleaner
.................................... 6-18
Air Conditioning
................................ 3-3
Air Control. Climate Control System
................. 3-2
Alarm. Arming the System
....................... 2- 15
Alarm. Content Theft-Deterrent
................... 2- 14
Alarm. Disarming
the System ..................... 2- 16
Alarm. Turning
Off the Alarm ..................... 2- 16
Alarm/PanicMode
............................... 2-8
Alignment and Balance. Tire
...................... 6-56
Aluminum Wheels. Cleaning ...................... 6-65
Antenna Mast Care
............................. 3-24
Antifreeze
..................................... 6-28
Anti-Lock
..................................... 4-7
Brake System Warning Light
................ 2-80. 4-7
Brakes
...................................... 4-7
Anti.Theft. Radio
.............................. 3-20
Appearancecare
............................... 6-58 Appearance Care Materials
....................... 6-67
Arbitration Program
.............................. 8-9
Ashtrays
...................................... 2-60
ASR Control Off Switch
............................ 4-10
Control System
................................ 4-9
System Warning Light
..................... 2-81. 4-9
Audio Equipment. Adding
........................ 3-22
Audio Systems
.................................. 3-6
Automatic Overdrive
............................ 2-31
Automatic Transmission
......................... 2-29
BTSICheck
................................. 7-45
Check
...................................... 7-44
Fluid
....................................... 6-21
Operation
................................... 2-29
Park Mechanism Check
........................ 7-46
Shifting
..................................... 2-29
Starting Your Engine
.......................... 2-26
Axle. Limited-Slip Rear
......................... 2-37
Axle. Rear
.................................... 6-27
Battery
...................................... 6-39
Jump Starting
................................. 5-3
Warnings ................................ 5-3. 5-5
BBB Auto Line ................................. 8-9
Replacement. Remote Keyless Entry .............. 2-10
9-1
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Downloaded from www.Manualslib.com manuals search engine Better Business Bureau Mediation ................... 8-9
Blizzard
...................................... 4-28
Brake Adjustment
.................................. 6-38
Fluid
....................................... 6-35
Master Cylinder
.............................. 6-35
PedalTravel
................................. 6-38
Parking
..................................... 2-38
Replacing System Parts
........................ 6-39
System Warning Light
......................... 2-79
Trailer
...................................... 4-36
Transmission Shift Interlock
.................... 2-4 1
Wear ....................................... 6-37
Brakes. Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4- 10
Break-In.
New Vehicle .......................... 2-23
Brightness Control
.............................. 2-54
BTSICheck
................................... 7-45
Bulb Replacement
.............................. 6-40
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
...................... 6-74
Carbon Monoxide
.......... 2-1 1.2-42.2-43.4-29. 4-36
Care
of Your Cassette Player ...................... 3-23
Care of Your Compact Disc Player
................. 3-24
Cassette Deck Service
........................... 7-43
Cassette Storage
................................ 2-59
Cassette Tape Player
......................... 3-6. 3-9
Cassette Tape Player Care
........................ 3-23
CD Player Theft-Deterrent Feature ................. 3-20
Center High-Mounted Stoplamp Bulb Replacement
.... 6-46
BTSI ......................................... 2-41 Certification Label
.............................. 4-3
1
Chains. Safety
................................. 4-36
Chains. Tire
................................... 6-58
Changing a Flat Tire
............................. 5-29
Check Gages Light .............................. 2-88
Checking Your Restraint Systems
.................. 1-40
Chemical Paint Spotting
.......................... 6-66
Child Restraints
................................ 1-31
Securing
in a Rear Seat Position ................. 1-33
Securing
in the Right Front Seat Position .......... 1-35
Where to Put
................................ 1-31
Cigarette Lighter
............................... 2-60
Circuit Breakers and Fuses
....................... 6-69
Cleaner. Air
................................... 6-18
Cleaning Aluminum Wheels
............................ 6-65
Convertible Top
.............................. 6-64
Fabric
...................................... 6-59
Glass
....................................... 6-62
Inside
of Your Chevrolet ....................... 6-59
Instrument Panel
............................. 6-62
Leather
..................................... 6-61
Outside
of Your Chevrolet ...................... 6-63
Removable Roof Panel
......................... 6-63
Special Problems
............................. 6-60
Stains
...................................... 6-60
Tires
....................................... 6-65
Vinyl
....................................... 6-61
Wheels
..................................... 6-65
Windshield and Wiper Blades
................... 6-62
Climate Control System
........................... 3-2
Clock. Setting the
................................ 3-6
TopStrap
................................... 1-32
9-2