1997 CADILLAC DEVILLE Owners Manual

Downloaded from www.Manualslib.com manuals search engine Vehicle Dimensions
Wheel Base ............ 113.8 inches (289.1 cm)
Length
................ 209.8 inches (532.9 cm)
Height
.................. 56.4 inches (143.3 cm)
Width
.................. 76.5 inches (194.3 cm)
Front Tread
.............. 60.9 inches (154.7 cm)
Rear Tread
.............. 60.9 inches (154.7 cm)
Wheel Nut Torque ......... 100 lb-ft (140 N-m)
Air Conditioning Refrigerants
Not all air conditioning refrigerants are the same. If the
air conditioning system in your vehicle needs
refrigerant, be sure the proper refrigerant is used. If
you’re not sure; ask your Cadillac dealer.
Normal Maintenance
Replacement Parts
Air Filter Element ............. AC Type A1096C
25096932
Fuel Filter Element ............ AC Type GF-624
25121801
Engine
Oil Filter ................ AC Type PF-58 25014377
PCV Valve
.................. AC Type CV-774C 6487779
Spark Plugs
................... AC Type 41-900
5614236
Thermostat
.................... AC Type 13 1-66
3531407
Windshield Wiper Blade (Pin Type)
................ .22 inches (56.5 cm)

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Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.'
7-2
7-4
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7-5
7-7
7-8
7-9 Customer Satisfaction Procedure
Address for Writing to Cadillac
Assistance for Text Telephone (TTY) Users
Cadillac Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options 7-11
7- 12
7- 12
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13
7- 13
7- 13
7- 14
7- 15
BBB Autoline Information
Warranty Infomation
Reporting Safety Defects to the United States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order
Form for Service Publications
7-1

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Cadillac dealers have the facilities, trained technicians and up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
7-2

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved
by the dealership without further help,
contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact GM
of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States and Canada,
call the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1 - 800-75 1-4 135
(English) or 1-800-751-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM International
Product Center in Canada at (905) 644-41 12.
4
7-3

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehcle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025 In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Refer to your
Warranty and Owner Assistance Information
booklet for addresses of
GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if
you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY
users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Roadside Service
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician travels with a specially
equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-1112,24 hours a day,
365 days a year.
This service is provided at no charge for
any
warranty-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States
and Canada.
Cadillac Owner Privileges TM
Roadside Service provides several Cadillac
Owner Privileges
TM at “no charge,” throughout
your
1997 Cadillac Warranty Period -- 48 Months/
50,000 miles (80 000 km).