1997 CADILLAC DEVILLE Owners Manual

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
0 Towing Service
Battery Jump Starting
Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
7-6

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
1 11 2. An experienced Roadside
Service Advisor will assist you and request the
following information:
A description of the problem
0 Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from '
(VIN), mileage
and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine I
Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation.
It is just one more example of
Cadillac’s commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
7-8
i I

Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending
on the circumstances, your dealership
can offer you one of the following options:
Shuttle Service*
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle*
For repairs that require your vehicle to be unavailable to
you for an extended period
of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from
a local rental agency.
Miscellaneous Service*
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
ses
transportation
such as cab fare, reasonable fuel expen
for a ride provided by another individual or
a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benefits ofered by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that you wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to
fulfill your transportation needs in
advance of your visit.
7-9
_.

Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities
You are responsible for primary insurance coverage of
the vehicle provided. In many cases, your own auto
insurance policy may provide this coverage under
provisions for rental car agreements. Please consult your
insurance carrier to be certain of what’s covered.
While your dealership will cover the rental expense of
a vehicle provided under the provisions of Gold Key
Courtesy Transportation, you
are responsible for
charges incurred for such items as fuel used, additional
insurance coverage and any taxes or fees levied by state
or local governmental agencies. It
is important that your vehicle be picked up from the
dealership promptly following the completion of your
repairs.
If your vehicle is not picked up from the
dealership within
a reasonable amount of time following
notification from the dealer, you may be responsible
for any additional rental charges incurred as a result
of this delay.
For Canadian Vehicles
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult your dealer for details.
7-10

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates in BBB
AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with
a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at 1-800-458-8006.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may
write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-458-8006 or write:
Cadillac Customer Assistance CC
Cadillac Motor Car Division
30009 Van Dyke
P.O.
Box 9025
Warren, MI 48090-9025 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.