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Lincoln Customer Assistance Center
If you have questions regarding your Lincoln or the
Lincoln Commitment, call our Customer Assistance
Center:
United States 1-800-521-4140
Canada 1-800-387-9333
You may call the Customer Assistance Center,
Monday through Friday, 8 a.m. to 5 p.m. in all time
zones.
Owner Identification Card
Personalized with your name and vehicle
identification number as well as the hotline number
to call for customer service or roadside assistance
service.Your Maintenance Schedule and
Record Booklet
The Maintenance Schedule and Record booklet lists
the services that are most important for keeping
your vehicle in good condition. A record log is also
provided to help you keep track of all services
performed.
About the Warranties
Your vehicle is covered by three types of warranties:
Basic Vehicle Warranty, Extended Warranties
on certain parts, and Emissions Warranties.
Read your Warranty Information Booklet carefully to
find out about your vehicle's warranties and your
basic rights and responsibilities.
If you lose your Warranty Information Booklet, you
can get a new one free of charge. Contact any Ford
or Lincoln-Mercury dealer, or refer to the addresses
and phone numbers on the first page of this owner
guide.
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on the label. Also, use the safety belt extension
only if the safety belt is too short for you when
fully extended. Do not use extension to change the
fit of the shoulder belt across the torso./!\ WARNINGFailure to follow these instructions will affectthe performance of the safety belts andincrease the risk of personal injury.Safety Belt Maintenance
Check the safety belt systems periodically to make
sure that they work properly and are not damaged.
All safety belt assemblies, including refractors,
buckles, front seat belt buckle support assemblies
(slide bar) (if equipped), child safety seat tether
bracket assemblies (if equipped), and attaching
hardware, should be inspected after any collision.
Ford recommends that all safety belt assemblies used
in vehicles involved in a collision be replaced.However, if the collision was minor and a qualified
technician finds that the belts do not show damage
and continue to operate properly, they do not need to
be replaced. Safety belt assemblies not in use during
a collision should also be inspected and replaced if
either damage or improper operation is noted.
Cleaning the Safety Belts
Clean the safety belts with any mild soap solution that
is recommended for cleaning upholstery or carpets.
Do not bleach or dye the belt webbing because this
may weaken it.
Air Bag Supplemental Restraint
System (SRS)
The driver and right front passenger air bags are
Supplemental Restraint Systems (SRS), provided at
these seating positions in addition to the
lap/shoulder belt, and are designed to supplement the
protection provided to properly belted occupants
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/! WARNINGIf the air bag is inflated, THE AIR BAGWILL NOT FUNCTION AGAIN ANDMUST BE REPLACED IMMEDIATELY.If the air bag is not replaced, theunrepaired area will increase the risk ofinjury in a collision.To ensure that the air bag system will operate as
intended in a crash, the system is equipped with a
diagnostic module, which controls a readiness lamp
and a warning tone. The diagnostic module
monitors its own circuits, the air bag electrical
system, the air bag readiness light, the air bag
power, and the air bag inflators.
The air bag system uses a readiness light on the
instrument cluster and a tone to indicate the
condition of the system. When you turn the ignition
key to the ON position, this light will illuminate for
approximately six (6) seconds and then turn off.
24This indicates that the system is operating
normally. NOTE: Maintenance of the air bag
system is not required.AIRBAG A problem with the system is indicated by one
or more of the following: the readiness light will either flash or stay lit, or it will not light immediately after ignition is
turned on, or a group of five beeps will be heard. The
tone pattern will repeat periodically until the
problem and light are repaired.
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Air Bag Readiness Light
The air bag system uses a readiness light and
a tone to indicate the condition of the system.
The readiness light is in the instrument
cluster. When you turn the ignition key to the
ON position, this light will light up for six (6)
seconds and then turn off. This indicates that
the system is operating normally. NOTE:
Regularly scheduled maintenance of the air
bag system is not required.AIRBAGIf the light fails to Ruminate, continues to
flash, remains on, or you hear a beeping
sound, have the system serviced at your Ford
or Lincoln-Mercury dealer immediately.Anti-Theft Alarm Light
(If equipped)
This light flashes on and off when the ignition is
turned to the OFF position and any door is
opened. As soon as you lock the doors, the light
glows steadily. Within 30 seconds of closing all
the doors, the light goes out. This indicates that
the alarm system is armed.ANTI-THEFTSee Anti-Theft System in the Features chapter for
more information.
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THIS DEVICE COMPLIES WITH FCC RULES,
PART 15. OPERATION IS SUBJECT TO THE
FOLLOWING TWO CONDITIONS: (1) THIS
DEVICE MAY NOT CAUSE HARMFUL
INTEREFERENCE AND (2) THIS DEVICE
MUST ACCEPT ANY INTEREFERENCE THAT
MAY BE RECEIVED, INCLUDING
INTEREFERENCE THAT MAY CAUSE
UNDESIRABLE OPERATION.
Maintenance Warning
The "Low Tire Pressure" warning will illuminate
and stay on when one of your vehicle's tires drops
below 18 psi (124 kps). The warning light will also
come on and stay lit if the Pressure Alert System has
malfunctioned.
If this warning appears, check the pressure in your
tires at the earliest possible convenience and adjust
any tire that is low to the recommended air pressure
level. This information can be found on the Service
Station Information page at the back of this manual
or on the driver's door placard.If the warning remains on after you have
adjusted the tires to recommended air pressure
levels, take your vehicle to an authorized
Lincoln/Mercury dealer for service.
Flat Tire Warning
If the sensors detect a tire pressure lower than I
0 psi (68 kps), the "Low Tire Pressure" warning
will flash repeatedly in the overhead console and
the message "Warning Low Tire Pressure" will
be displayed in the Message Center, indicating
an impending flat tire. If this condition occurs,
your Securitire requires service as soon as
possible. Refer to Servicing Your Secutitires.
NOTE: The Pressure Alert System will
activate only when the vehicle is moving faster
than 10 mph (15 km/h).
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Driving While You Tow
Be especially careful when driving while you tow a
trailer. Never drive faster than 45 mph (70 km/h)
when you tow in hilly country on hot days. Also,
anticipate stops so that you can brake gradually.
Towing a trailer increases the load on the engine and
transaxle, particularly in hilly country and with
heavier trailers. Under these conditions you may
experience an excessive amount of shifting between
Overdrive and Third gears. Moving the shift selector
to D (Overdrive Lockout) will keep this from
happening and will provide better engine braking.
When driving in less hilly country or with a lighter
trailer load. you may move the gearshift selector
lever to (Overdrive) without experiencing
excessive shifting.
198When driving down steep hills, you should put
the gearshift selector lever in the I (First)
position to shift the transaxle into second gear.
This will provide additional engine braking.
The automatic transaxle will automatically
downshift to the proper gear for driving up a
grade.
If you use the speed control while you are
towing on very long, steep grades, the speed
control may shut off.
Servicing your vehicle if you tow
If you tow a trailer for a long distance, your
vehicle will need to be serviced more frequently
than usual. See the Maintenance Schedule and
Record booklet.
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Customer AssistanceIf You Have a Service Problem
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service your
vehicle for you. This chapter tells you how to get
service or maintenance for your vehicle.
Service/Maintenance Concerns
(U.S. or Canada)
Ford recommends taking your vehicle to your selling
dealer who wants to ensure your continued
satisfaction. You may, however, take your vehicle
to any authorized Ford or Lincoln-Mercury dealer.
In most cases, your dealer will be able to resolve
your concern.If you are not satisfied with the service you received
from your dealership's service department, talk to the
service manager at the dealership, or if you still are
not satisfied, talk to the owner or general manager of
the dealership. In most cases, you will have your
concern resolved at this level.
If you are away from home when your vehicle needs
to be serviced, or if you need more help than the
dealer gave you, contact the Ford Customer
Assistance Center to find an authorized dealership
that may be able to help you.
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The decisions of the Board, however, may be
introduced into evidence by any party in subsequent
legal proceedings that may be initiated.
How Do You Contact the Board?
Write to the Board at the following address to
request a brochure/apphcation. You will be sent a
brochure and a one-page customer application form.
The form should be completed and mailed to the
same address.Dispute Settlement BoardP.O. Box 5120Southfield, MI 48086-5120What is the Review Process?
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number assigned
to your application and the local Board address. At
the same time, your dealer and Ford Motor Company
representative are asked to submit statements.
To review your case properly, the Board needs the
following information: legible copies of all documents and maintenance
or repair orders that relate to the case the year, make, model, and vehicle identification
number the date you bought your vehicle
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