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To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a stxternent of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet/Geo. If
this mediation is
unsuccessful,
an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will maKe a decision which you may
accept or reject.
If you accept the decision, GM will be
bound
by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately
inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
Some state
laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet/Geo Customer
Assistance Center at 1-800-222- 1020.
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-8
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G
3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notlfying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020, or write:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French),
or write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Service, and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature
are available for purchase for all
current and
many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
.~.. 1-800-551-4123
Canada
. . . . . 1-800-668-5539
8-9
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Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They
may be useful for owners who wish to get
a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level
or training who
wish
to perform “do-it-yourself” service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships. GM monitors
product performance in the field. When service methods
are found which promote better service on
GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve
any
number of vehicles. So,me will describe inexpensive
service; others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases,
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions
are available. You can order an index at
the toll-free numbers listed previously, or ask a
GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
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NOTES
8-11
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NOTES
8-12
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Gem Section 9 Index
Air ~ag ...................................... I -24
Adding Equipment
............................ 1-30
How Does it Restrain
........................ 1-28
How it Works
.............................. 1-26
Location
.................................... l-26
Readiness Light ......................... 1-25, 2-61
Servicing
................................... 1-2 9
What Makes it Inflate
.......................... 1-27
What Will
You See After it Inflates ............... 1-28
AirCleaner
.................................... 6-13
Airconditioning
................................ 3-2
Air Conditioning Refrigerants ..................... 6-64
Alignment and Balance, Tire
...................... 6-46
Aluminum Wheels, Cleaning
...................... 6-54
Antenna
...................................... 3-19
Antifreeze
............................. 6-24
Anti-Lock
When Should it Inflate ......................... 1-27
Brake System Active Light ................. 2-64, 4-8
Brake System Warning Light
................ 2-63, 4-6
Brakes ...................................... 4- 6
Appearance Care ................................ 6-48 Appearance Care Materials
....................... 6-56
Arbitration Program .............................. 8-7
Audio Systems
.................................. 3-6
Overdrive
............................... 2-13
Overdrive
Off Switch .......................... 2-13
Shifting
..................................... 2-10
TEUIS~~SS~O~ ............................ 2-8.2-10
Transmission Check ........................... 7-48
Transmission Fluid
............................ 6-15
Transmission Operation
........................ 2-10
Transmission Park Mechanism Check
............. 7-50
Axle, Front
.................................... 6-23
Axle, Rear
. . ............................. 6-21
Ashtrays
...................................... 2-40
Automatic
Starting Your Engine
........................... 2-8
Battery
................. .: ................... 6-33
Jump Starting ................................. 5-2
Warnings
.................................... 5-2
BBB Auto Line ................................. 8-7
Better Business Bureau Mediation ................... 8-7
9-1
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Brake Adjustment
.................................. 6-33
Fluid
....................................... 6-29
Master Cylinder
.............................. 6-29
Parking
..................................... 2-20
PedalTravel
................................. 6-32
Replacing System Parts
........................ 6-33
System Warning Light
......................... 2-62
Trailer
...................................... 4-51
Transmission Shift Interlock
.................... 2-23
Transmission Shift Interlock Check
............... 7-49
Wear
....................................... 6-32
Brakes.Ant i.Lock ............................... 4-6
Braking ........................................ 4-5
Braking in Emergencies
..... ................ 4-8
Break.In. New Vehicle
....................... 2-6
Brightness Control .............................. 2-36
BTSI
......................................... 2-23
BTSICheck
................................... 7-49
Bulb Replacement
.............................. 6-34
Canadian Roadside Assistance
. . ........ 8-6
Canvas Top And Plastic Window Care
...................... 6-53
Lowering
and Raising ......................... 2-49
Preparing for Storage
.......................... 2-54
Removing and Installing
....................... 2-53 Capacities and Specifications
.................... 6-62
Carbon Monoxide
......................... 2.25, 4.42
Cassette Deck Service
........................... 7-47
Cassette Tape Player
.................. . . 3.8, 3.11
Cassette Tape Player Care
........... ........ 3-18
CD Player Theft-Deterrent Feature
................. 3-15
Certification Label
.............................. 4-46
Certificationmire Label
........................ 4-46
Chains. Safety
.................... ........ 4-51
Chains. Tire ...................... ........ 6-47
Changing a
Flat Tire .............. ........... 5-22
Charging System Light
.......................... 2-61
Checking Your Restraint Systems
.................. 1-46
Chemical Paint Spotting .......................... 6-55
Child Restraints
...................... ...... 1-37
Securing in a Rear Seat Position
......... ... 1-38
Securing in the Right Front Seat Position . . ... 1-40
TopStrap
................................. 1-38
WheretoPut
................................ 1-37
Cigarette Lighter
............................... 2-40
Circuit Breakers and Fuses
....................... 6-58
Cleaner. Air
................................... 6-13
Cleaning Aluminum Wheels
............................ 6-54
Canvas Top and Plastic Window ................. 6-53
Fabric
...................................... 6-49
Glass
....................................... 6-51
InsideofYourGeo ............................ 6-48
9-2
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Instrument Panel ............................. 6-51
Outside of Your Geo .......................... 6-52
Special Problems
............................. 6-50
Stains
..................... ............. 6-50
Tires
..................................... 6-54
Vinyl
....................................... 6-50
Wheels
..................................... 6-54
Windshield and Wiper Blades
................... 6-51
Climate Control System
............................ 3-1
Clock, Setting the
................................ 3-6
Clutch Adjustment
...................... ... 6-21
Coinholder
.................................. 2-40
Comfort Controls
....................... .... 3-1
Compact Disc Care
........................... 3-19
Compact Disc Player
............................ 3-1 1
Control
of a Vehicle ................ ............. 4-5
Convertible Top ................................ 2-42
Convex Outside Mirror
.......................... 2-38
Coolant
....................................... 6-24
Levelcheck ................................. 5-15
RecoveryTank
............................... 5-16
Radiator
.................................... 5-19
Temperature Gage
............................ 2-64
Cooling System
................................ 5 - 14
Courtesy Transportation ........................... 8-6 Cruise
Control
.................. .... 2-32
Cruise Light
................................. 2-33
Cupholders
.................................... 2-40
Customer Assistance for Text Telephone Users
......... 8-3
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure
... .............. 8-1
Damage. Finish
...... ...... 6-55
Damage. Sheet Metal ..... ..... ...... 6-54
Daytime Running Lamps
......................... 2-35
Daytime Running Lamps Indicator Light
............ 2-69
Dead Battery
................................... 5-2
Defects. Reporting Safety
... ............ 8-8
Defensive Driving ....... ............ 4-1
Defogger. Rear Window
....... .......... 3-5
Defogging
................................... 3-4
Defrosting ..................................... 3-4
Dimensions. Vehicle ............................ 6-64
Dome Lamps
.................................. 2-36
Door
Locks ..... .................... 2-3
Storage
..................................... 2-39
Downshifting ............................. 2- 15, 2- 16
Drive Position. Automatic Transmission
............. 2-12
Driver Position
................................. 1-18
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