1996 CHEVROLET CAVALIER Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER SERVICED
BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine 0 Section 8 Customer Assistance Information
Here you will fiid out how to contact Chevrolet if you
need assistance.
This section also tells you how to obtain
service publications
and how to report any safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY)
Users
Roadside Assistance Courtesy Transportation
BBB Auto Line - Alternative Dispute Resolution
Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
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Downloaded from www.Manualslib.com manuals search engine have with your vehicle can be handled by your selling or servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service, or
Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by
calling 1-800-222- 1020.
In Canada, contact GM of
Canada Customer Assistance Center in Oshawa
by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French). For help outside
of the United States and Canada, call
the following numbers as appropriate:
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In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-751-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
In all
other Caribbean countries: 1-809-763- 13 15
In other overseas locations, call GM North American
Export Sales in Canada at: 1-905-644-41 12
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Downloaded from www.Manualslib.com manuals search engine ror prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
Your name, address, home and business telephone
numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 Refer to your Warranty and Owner Assistance
Information booklet
for addresses
of Canadian and GM
Overseas offices.
When contacting Chevrolet, please remember that your concern will likely be resolved by the dealer, using the
dealer’s facilities, equipment and personnel. That is why
we suggest you follow Step One first if
you have a
concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV. (TTY users in
Canada can dial
1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center. As the owner
of a 1996 Chevrolet/Geo,
membership in Roadside Assistance is free. Roadside Assistance is available 24 hours a day,
365 days a year, by calling
1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network
of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy TM Care:
Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass repair,
etc.)
ROADSIDE
Courtesy TM Care PROVIDES:
Roadside Basic Care services (as outlined above)
0 FREE Non-Warranty Towing (to the closest dealer
Plus:
from a legal roadway)
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Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to eligible purchasers of
1996 Chevrolet/Geo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and
Retail Lease Customers operating 1996 and
newer Chevrolet/Geo vehicles for a period of
36 months/36,000 miles (60,000 km), whichever occurs
first. All
Courtesy Care services must be pre-arranged
by Chevrolet Roadside or Dealer Service Management. the road)
Basic Care and Courtesy Care are not part
of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time. For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available to give to the advisor:
0 Vehicle Identification Number
0 License plate number
0 Vehicle color
Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Please refer to the Roadside Assistance brochure inside
your owner information portfolio for full program
details.
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Downloaded from www.Manualslib.com manuals search engine Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to retail purchasers
of
1996 Chevrolet/Geo passenger cars and light duty trucks
(please see your selling dealer for details).
Courtesy Transportation includes:
One way shuttle ride for any warranty repair
completed during the same day.
0 Up to $30 maximum daily vehicle rental allowance
for any overnight warranty repair up to
5 days, OR
Up to $30 maximum daily cab, bus, or other
transportation allowance in lieu of rental for any
overnight warranty repair up to
5 days, OR
Up to $10 daily fuel allowance for rides provided by
another person (ie., friend, neighbor, etc.)
in lieu of
rental for any Overnight warranty repair up to
5 days.
Note: All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
0 Chevrolet/Geo Courtesy Transportation is not part of
the BUMPER-TO-BUMPER New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details, contact your
Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Some state insurance regulations make it impractical to
rent vehicles to people under 21 years
of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse you, up to $30/day, for documented
transportation you receive.
For warranty repairs during the Complete Vehicle Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in the United States and Canada.