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Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact
the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case
to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time
you file a claim until a decision is made.
Some state laws may require
you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA
cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from
the Hotline.
8-8
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO Service and Owner Publications
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write: General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and
many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . . . . . 1-800-551-4123
Canada
. . . . . . . . . . 1-800-668-5539
8-9
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Downloaded from www.Manualslib.com manuals search engine Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They
may be useful for owners who wish to get a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships. GM monitors
product performance in the field. When service methods
are found which promote better service on
GM vehicles,
bulletins are created
to help the technician perform
better service. Service bulletins may involve any number
of vehicles. Some
will describe inexpensive
service; others will describe expensive service. Some
will advise
of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians.
In some cases
bulletins refer
to service manuals, specialized tools,
equipment and safety procedures necessary
to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions are available. You can order an index at
the toll-free numbers listed previously,
or ask a GM
dealer
to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
8-10
Page 388 of 402
Downloaded from www.Manualslib.com manuals search engine NOTES
8-11
Page 389 of 402
Downloaded from www.Manualslib.com manuals search engine NOTES
8-12
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Downloaded from www.Manualslib.com manuals search engine 0 Section 9 Index
Accessory Plug ............................... 2-60
AirBag
....................................... 1-19
How Does it Restrain
.......................... 1-23
Howitworks
................................ 1-21
Location
............................... 1.21. 1-22
Readiness Light
......................... 1.21. 2.77
Servicing
................................... 1-25
What Makes it Inflate
.......................... 1-23
What Will You See After it Inflates
............... 1-24
When Should it Inflate
......................... 1-23
Aircleaner
.................................... 6-17
Air Conditioning
................................ 3-2
Air Control. Climate Control System
................. 3-2
Alarmsystem
.................................. 2-13
AlarmPanicMode
............................... 2-7
Alignment and Balance. Tire
...................... 6-53
Aluminum Wheels. Cleaning
...................... 6-62
Antenna Mast Care
............................. 3-21
Antifreeze
..................................... 6-26
Anti-Lock
Brake System Warning Light
................ 2.79. 4.6
Brakes
....................................... 4-6
Anti.Theft. Radio
.............................. 3- 17
Appearancecare
............................... 6-56
Appearance Care Materials
....................... 6-64
Arbitration Program
.............................. 8-7
Ashtrays ...................................... 2-59
ASR Control Off Button
............................. 4-9
Control System
................................ 4-8
System Warning Light
..................... 2.80. 4.9
Audio Equipment. Adding
........................ 3-20
Audio Systems
.................................. 3-6
Automatic Overdrive
............................ 2-30
Automatic Transmission
.................... 2.24. 2.28
BTSICheck
................................. 7-41
Check
...................................... 7-40
Fluid
....................................... 6-19
Operation
................................... 2-28
Park Mechanism Check
........................ 7-42
Shifting
...................................... 2-28
Starting Your Engine
.......................... 2-24
Axle. Limited-Slip Rear
......................... 2-36
Axle. Rear
.................................... 6-25
Battery ...................................... 6-37
Jump Starting
................................. 5-2
Replacement. Remote Lock Control
............... 2-9
Warnings
................................ 5.2. 5.4
BBB Auto Line
................................. 8-7
Better Business Bureau Mediation
................... 8-7
9-1
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Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
.................................. 6-36
Fluid
....................................... 6-33
Master Cylinder
.............................. 6-33
Parking
..................................... 2-36
PedalTravel
................................. 6-36
Replacing System Parts
........................ 6-36
System Warning Light
......................... 2-79
Trailer
...................................... 4-35
Transmission Shift Interlock
.................... 2-40
Wear
....................................... 6-35
Brakes, Anti-Lock
............................... 4-6
Braking
........................................ 4- 5
Braking
in Emergencies .......................... 4- 10
Break-In, New Vehicle
.......................... 2-22
Brightness Control
.............................. 2-52
BTSI
......................................... 2-40
BTSICheck
................................... 7-41
Bulb Replacement
.............................. 6-37
Canadian Roadside Assistance
.................... 8-6
Carbon Monoxide
.................... 2.41.4.28. 4.35
Cassette Deck Service
........................... 7-39
Capacities
and Specifications
...................... 6-73
Cassette Storage
................................ 2-57
Cassette Tape Player
........................ 3.7. 3. 12
Cassette Tape Player Care ........................ 3-20
CD Player Theft-Deterrent Feature
................. 3- 17
Center High-Mounted Stoplamp Bulb Replacement
.... 6-43
Certification Label
.............................. 4-30
Chains. Safety
................................. 4-35 Chains. Tire
................................... 6-55
Changing
a Flat Tire ............................. 5-27
Check Gages Light
.............................. 2-87
Checking Your Restraint Systems
.................. 1-41
Chemical Paint Spotting
.......................... 6-63
Securing
in a Rear Seat Position ................. 1-34
Child Restraints
Securing
in the Right Front Seat Position .......... 1-36
TopStrap
................................... 1-33
WheretoPut
................................ 1-32
Cigarette Lighter
............................... 2-59
Circuit Breakers and Fuses
....................... 6-67
Cleaner.Air
................................... 6-17
Cleaning Aluminum Wheels
............................ 6-62
ConvertibleTop
............................... 6-62
Fabric
...................................... 6-57
Glass
....................................... 6-59
Inside
of Your Chevrolet ....................... 6-56
Instrument Panel
............................. 6-59
Leather
..................................... 6-59
Outside
of Your Chevrolet ...................... 6-61
Removable Roof Panel
......................... 6-60
Stains
...................................... 6-58
Tires
....................................... 6-62
Wheels
..................................... 6-62
Special Problems
............................. 6-58
Vinyl ....................................... 6-58
Windshield and Wiper Blades
................... 6-60
Climate Control System
........................... 3-1
Clock. Setting the
................................ 3-6
9-2
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Downloaded from www.Manualslib.com manuals search engine Close-OutPanel ................................ 2-58
Comfort Controls
................................ 3- 1
Compact Disc Care
....................................... 3-21
Player
.................................. 3.9. 3.15
Player Errors
........................... 3-1 1. 3. I6
Storage
..................................... 2-57
Control of a Vehicle
.............................. 4-5
Convertible Top
................................ 2-66
Convex Outside Mirror
.......................... 2-56
Coolant
....................................... 6-26
Bleedvalves
................................. 5-25
Heater. Engine
............................... 2-27
RecoveryTank
............................... 5-18
Cooling System
................................ 5- 15
Courtesy Lamps
................................ 2-53
Courtesy Transportation
........................... 8-6
Cruise Control
................................. 2-46
Customer Assistance Information
................... 8- I
Customer Satisfaction Procedure .................... 8- 1
Damage. Finish ............................... 6-63
Damage. Sheet Metal
............................ 6-63
Daytime Running Lamps
......................... 2-50
Dead Battery
................................... 5-2
Defects. Reporting Safety
......................... 8-8
Defensive Driving
............................... 4- 1
Defogger. Rear Window .......................... 3-5
Defogging
..................................... 3-4
Defrosting
..................................... 3-4
Clutch. Hydraulic
............................... 6-25
Compact Spare Tire
............................. 5-39
Customer Assistance for Text Telephone Users
......... 8-3 Delayed Illumination
............................ 2-53
Dimensions. Vehicle
............................ 6-74
Dolby@
B Noise Reduction ....................... 3-14
Door DELCO-LOC
I1 .............................. 3-17
Last Door Closed Locking Feature
................ 2-5
Lockout Prevention ............................ 2-5
Locks
....................................... 2-3
Downshifting
.................................. 2-35
Drive Position. Automatic Transmission
............. 2-30
DriverPosition
................................. 1-12
Driver’s Door Alarm DelayBhock Sensor Enable
..... 2-21
Driving
City
........................................ 4-20
Defensive
.................................... 4-1
Drunken
..................................... 4-2
Freeway
.................................... 4-21
In a Blizzard
................................. 4-27
In Foreign Countries
........................... 6-4
IntheRain
.................................. 4-17
Night
...................................... 4-15
OnCurves
.................................. 4-10
On Hill and Mountain Roads
.................... 4-23
OnSnowandIce
............................. 4-26
Throughwater
............................... 4-19
WetRoads
.................................. 4-17
Winter
...................................... 4-25
With a Trailer
................................ 4-36
DrunkenDriving
................................ 4-2
Electrical Equipment. Adding .......... 2-25. 3-20. 6-66
Electrical System
............................... 6-66
On
Grades While Towing a Trailer
............... 4-38
9-3