1996 CHEVROLET CAMARO Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
SERVICED BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine 0 Section 8 Customer Assistance Inforl .ation
Here you will find out how to contact Chevrolet if
you need assistance. This section also tells you how
to obtain service publications and how to report any
safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for
Text Telephone (TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedu !
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Downloaded from www.Manualslib.com manuals search engine Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern
you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information
to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they
are eager to resolve your concern to
your complete satisfaction. If
your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If
the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020. In Canada,
.
contact GM of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For help
outside of the United States and Canada, call
the following numbers
as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4
136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: 1-809-763- 13 15
0 In other overseas locations, call GM North American
Export Sales in Canada at: 1-905-644-4
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or
the plate at
the top left
of the instrument panel and visible
through the windshield.)
0 Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 Refer
to your Warranty and
Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Chevrolet, please remember that
YOIII- concern will likely be resolved in the dealership,
using
the dealer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Chevrolet has TTY equipment available at its Customer
Assrstance Center. Any TTY user can communicate with
Chrvrolet by dialing: 1-800-833-CHEV.
(TTY users in
Canada can dial 1-800-263-3830.)
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Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
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To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center. As the owner
of a 1996 Chevrolet/Geo,
membership in Roadside Assistance is free. Roadside
Assistance is available
24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be.
resolved over the phone, our advisors have access to a
nationwide network
of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two
levels of service to the customer,
Basic Care and Courtesy'" Care:
Toll-free number, 1-800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie,,
wrecker services, locksmithkey service, glass
repair, etc.)
ROADSIDE
Courtesy" Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
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Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty
to eligible purchasers
of 1996 Chevrolet/Geo passenger car and light duty
trucks. (Please see your selling dealer for details.)
Note: Courtesy Care is available to Retail and Retail Lease
Customers operating 1996 and newer Chevrolet/Geo
vehicles for a period
of 3 years/36,000 miles, whichever
occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Care are not part
of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right
to
modify or discontinue Basic Care and Courtesy Care
at
any time. For complete
program details, see your Chevrolet/Geo
dealer to obtain
a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide
you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may
be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available
to give to the advisor:
Vehicle Identification Number
0 License plate number
Vehicle color
Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
Description of problem
Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
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Downloaded from www.Manualslib.com manuals search engine c
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the
coverage provided by the Bumper to Bumper New Vehicle
Limited Warranty to retail purchasers of
1996 Chevrolet/Geo passenger cars and light duty
trucks (please see
your selling dealer for details).
Courtesy Transportation includes: One way shuttle ride for any warranty repair
completed during the same day.
Up to
$30 maximum daily vehicle rental allowance
for any overnight warranty repair up to five days,
OR
Up to $30 maximum daily cab, bus or other
transportation allowance in lieu
of rental for any
overnight warranty repair up to five days,
OR
Up to $10 daily fuel allowance for rides provided by
another person
(i.e., friend, neighbor, etc.) in lieu of
rental for any overnight warranty repair up to five days.
Note: All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is
not part
of the Bumper to Bumper New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right
to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details, contact your
Chevrolet/Geo dealer.
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Downloaded from www.Manualslib.com manuals search engine In Canada, please consult your GM dealer for
information on Courtesy Transportation.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in the United States and Canada.
GM Participation in BBB AUTO
-LINE -- Alternative Dispute
Resolution Program*
"This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if
a situation
arises where you feel your concern has not been
adequately addressed,
the Customer Satisfaction Procedure
described earlier in this section
is very successful. There
may be instances where an impartial third party
can assist in arriving at a solution
to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free
of charge
to customers who currently own or lease
a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
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