Page 251 of 354

Temperature - A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of
heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material
of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard
No. 109. Grades
B and A represent higher levels of performance on the
laboratory test wheel than the minimum required by law.
Warning: The temperature grade for this tire is
established for a tire that is properly inflated and not
overl'oaded. Excessive speed, underinflation, or
excessive loading, either separately or in combination,
can cause heat buildup and possible tire failure.
These grades are molded on the sidewalls of passenger
car tires.
While the tires available as standard or optional
equipment on General Motors vehicles may vary with
respect to these grades, all such tires meet General
Motors performance standards and have been approved
for use on General Motors vehicles. All passenger type
(P Metric) tires must conform to Federal safety
requirements in addition to these grades.
Wheel Alignment and Tire Balance
The wheels on your vehicle were aligned and balanced
carefully at the factory to give you the longest tire life
and best overall performance.
In most cases, you will not need to have your wheels
aligned again. However, if you notice unusual tire wear
or your vehicle pulling one way
or the other, the
alignment may need to be reset.
If you notice your
vehicle vibrating when driving on a smooth road, your
wheels may need to be rebalanced.
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Page 318 of 354

Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you
need assistance. This section also tells you how to obtain
service publications and how
to report any safety
defects.
This section includes information on: The Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired,
BBB Auto
Line-Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service and Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Pontiac. Normally, any concern with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all
concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Pontiac Customer Assistance Center by
calling
1-800-PM CARES. In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4 11 2.
8-1
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Page 344 of 354

Power Steering Fluid ......................... 6-26
Restraint Systems
............................ 1-46
Starter Switch
............................... 7-39
Steering Column Lock
........................ 7-40
Things Under the Hood
........................ 6-7
Chemical Paint Spotting .......................... 6-49
Child Restraints
................................ 1-3 1
Securing in a Rear Outside Seat Position
.......... 1-34
Securing in the Center Rear Seat Position
......... 1-36
Securing in the Right Front Seat Position
.......... 1-38
Top Strap
................................... 1-33
Cigarette Lighter ............................... 2-5 1
Circuit Breaker. Power Windows and Other Power Options
................................ 6-54
WheretoPut ................................ 1-33
Cleaner. Air ................................... 6-17
Cleaning
Aluminum Wheels ........................... 6-48
Fabric ..................................... 6-44
Glass
...................................... 6-46
Leather
.................................... 6-46
Outside
of the Windshield and Wiper Blades ....... 6-47
Special Problems
............................ 6-45
Stains
...................................... 6-45
The Inside of Your Pontiac
..................... 6-43
The Outside of Your Pontiac
.................... 6-47
Tires
...................................... 6-49
Top
of the Instrument Panel .................... 6-46
Climate Control System ........................... 3- 1
Clock, Setting the
................................ 3-5
Vinyl ...................................... 6-45
Clutch Adjustment .............................. 6-22
Clutch. Hydraulic
............................... 6-22
Coin Holder
................................... 2-50
Compact Disc Player Care
........................ 3-19
Compact Spare Tire
............................. 5-28
Control
of a Vehicle .............................. 4-5
Control. Loss of
................................ 4-12
Controlled-Cycle Windshield Wipers
............... 2-37
Controls. Lamp
................................ 2-34
Convex Outside Mirror
.......................... 2-48
Coolant
....................................... 6-22
Coolant Heater. Engine
..................... 2-16, 6- 16
Coolant Surge Tank
............................. 5-16
Coolant Temperature Gage
....................... 2-63
Coolant, How to Add to the Coolant Surge Tank
...... 5-16
Cooling System
................................ 5-12
Cruise Control
Erasing Speed Memory ........................ 2-42
Getting Out of
............................... 2-42
Passing Another Vehicle While Using
............ 2-42
ToIncreaseSpeed
............................ 2-41
ToReduceSpeed
............................ 2-42
To Resume a Set Speed ........................ 2-41
ToSet
..................................... 2-40
UseonHills
................................ 2-42
Cupholders .................................2-49, 50
Customer Assistance for the Hearing or
Speech Impaired ............................... 8-2
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure
.................... 8-1
9-3
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