1995 Oldsmobile Cutlass Supreme Owner's Manuals

Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and
who performed the service
in the boxes provided after the maintenance interval. Any
ad&tional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
the following record pages. Also,
you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
1 I ODOMETER ,I I
7-43

DATE
Maintenance Record
ODOMETER READING SERVICED
BY - MAINTENANCE PERFORMED
7-44

I 1 I I I

Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
7-46

1 Section 8. .~ -.. Customer Assistance Information
Here you will find out how to contact Oldsmobile if you
need assistance. This section includes information on:
Customer Satisfaction Procedure, Customer Assistance
for Hearing or Speech Impaired,
BBB Auto Line --
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern
with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s Sales or Service
Departments. Sometimes, however, despite the best
intentions of all concerned, mis,understandings can
occur. If your concern has not been resolved
t.0 your
satisfaction,
the following steps should be taken:
STEP ONE
-- Discuss your concern with a member of
your retail facility management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service, or Parts Manager, contact the owner
of the retail facility
or the
General Manager.
STEP TWO
-- If after contacting a member of the retail
facility management, it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537., In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact.
GM North American Export Sales in Canada by calling
1-905-644-4112.
8-1 I

,.
Custorne'i. Assistance Representative
Oldsmobile Central ' OEce
. 920 Townsend St.
P.O. Box 30095
Lansing, MI.48909

GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution
Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet:
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.-
Both Oldsqobile and your Oldsmobile retailer &e
,
committed to making sure you are completely satisfied
with your new vehicle. Our experience.has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is veq
successful.
There may be instances where an impartial third-party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements .Oldsmobile voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a GM vehicle.
.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone: 1-800-955-5 100
To'file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age
and mileage, and
other factors.
8-3

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Oldsmobile.
If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
.- . accept or reject. If you accept the decision, GM will be
hound by that decision. The entire dispute resolution
pocedure should ordinarily take about forty days from
Some state laws may require you to use this program
:before filing a claim with a state-run arbitration program
ior in the courts. For further information, contact the
%BBB at 1-800-955-5100 or the Oldsmobile Customer
,Assistance Network at 1-800-442-6537.
. - ithe time you file a claim until a decision is made.
~
~~ ~-
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
I
NHTSA, US. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.